Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g power 2025 5G 128GB (Unlocked) - Slate Gray
Average customer rating
3.9
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
77
4 Stars
29
3 Stars
15
2 Stars
14
1 Star
15
82%of customers recommend this product.
(
62 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - moto g power 2025 5G 128GB (Unlocked) - Slate Gray
Customer Rating
4
Love Motorola
on October 9, 2025
Posted by: DebT
from Michigan
I bought this phone a couple of months ago and so far it is very similar to other Motorola phones I have had. The onlhy part I don't like is having the fingerprint sensor on the power button.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 9, 2025
Hi DebT, Thank you for sharing your feedback and for being a loyal Motorola user. We’re glad to know you’re enjoying your new phone and that it feels familiar to your previous Motorola devices. We understand that the fingerprint sensor placement may take some getting used to, but your feedback is valuable and will be shared with our team for future improvements. We truly appreciate your support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on October 6, 2025
Posted by: Mikep757
Yes I bought it one year ago and it works great but everyone and then it slows down
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi Mikep757, Thank you for your feedback and for being a valued Motorola user! We’re glad to hear your device has been working well for the past year. Regarding the occasional slowdowns, this can sometimes happen as devices accumulate apps and data over time. We would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
2
Very very disappointing and very breakable
on October 3, 2025
Posted by: Ssst
I have owned several Motorola phones, including a previousg power and a g stylus and this is by far the worst phone I have ever owned. It looks great but one drop and I cracked the supposed gorilla glass and it has only splintered from there. The gpower I owned before lasted FOREVER . This one , same as any other phone I've had. Meh. I have had to charge in the middle of the day many many times. It's glitchy. It crashes. I loved my old gpower and my stylus too. But this one ? Quality has gone WAY down.
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi Ssst, We’re sorry to hear about your experience with your device and understand your frustration. It’s disappointing when a device doesn’t meet your expectations in durability, battery performance, and stability, especially when you’ve had positive experiences with previous Motorola phones. While we do not cover physical damage under warranty, you may consider having your device repaired for a fee. You can view your repair options and find more information here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone!
on October 3, 2025
Posted by: Mara
from Virginia
I just got the phone a week ago. So far has work very smooth, camera is very good. Is fast as well.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 6, 2025
Thank you for sharing your experience, Mara. We’re glad to hear your new Motorola phone has been smooth, fast, and that you’re enjoying the camera quality. We appreciate you choosing Motorola and hope you continue to enjoy your device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on September 25, 2025
Posted by: hkt22
I bought it a month ago and I love it. I can take beautiful pictures, good sound and it has clear screen
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2025
Hi Hkt22, We’re thrilled to hear that you’re enjoying the camera, sound quality, and display on your new phone. It’s great to know it’s meeting your expectations and enhancing your day-to-day use. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Good phone; terrible ringtone selections.
on September 24, 2025
Posted by: Kodiak
The Moto G Power 2025 is a real nice phone. I wish it had some of the old ringtones and notifications that I had with my retired Motorola phone. For those who want free ringtones, I found the following website: https://meloboom.com/en
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2025
Hi Kodiak, Thank you for your feedback! We’re glad to hear you’re enjoying your phone. We understand that ringtone options are important, and we appreciate your suggestion about the older tones. You can also explore additional ringtones and notifications through the Google Play Store or compatible websites, as you mentioned. If you ever need help, give us a holler or reach out to our official Moto G Power community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on September 23, 2025
Posted by: Divak
from San Francisco, CA
Excellent phone, good battery, good features, ease of use
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 23, 2025
Hi Divak, We’re glad to hear you’re enjoying your phone’s features, battery life, and ease of use. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Motorola giving me motivation
on September 20, 2025
Posted by: Murdawg78
from Albuquerque, New Mexico
I'm a huge fan of the Motorola brand phones, I have been a huge fan for about three years now. But before that I understood that Motorola phones were definitely the up and coming phone for the masses. I was at that time actually using the Pulse One brand phones because I was enamored by the memory and how powerful their flagship phone was. I don't remember exactly when it was but I am the one person that everyone comes to with phone questions and they are very interested in what phone I would pair them with because of the success I have had over and over again with my on the money recommendations. I remember my girlfriend was stressed out because she really needed a good reliable phone that was easy enough to use but not so complicated that she would feel helpless with it. She asked me kinda in passing. But I had actually just got to use the Moto G stylus 2024 and I was blown away with the amount of power the RAM was more than just about anything else on the market for the same price! Then I told her she would be able to have all the music she had on her old phone but without a expensive memory card. She looked at me like I was messing with her. She ended up getting that phone and I was impressed that she was pleased with it and actually still likes it so much that she is afraid to get a new phone because she doesn't believe that it's going to be as nice and as easy to use. She is convinced that this phone was some kind of mistake. Lol. I also have gotten Motorola and I have switched my friend group of around 11 people and working on my family because they all come to me when they can't figure something out on the super expensive phones they use to buy to try to impress me. Not any more they're sharing the News that Motorola is putting out about the incredible phone that is expected in 2026, and I already know about it. But I think it's nice to have us all getting great phones and enjoying everything about them. I don't think I will be able to get the new Motorola that is coming in 2026 because of the price of everything else in my life kinda sad about that because I am disabled and your phones are what keeps me feeling relivent because all the knowledge I have surrounding them. Helps me socialize with people and keep My friends and family close. I hope I'm able to come up with something so I can keep the Joy that your phones have given me. Thank you for everything.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Hi Murdawg78, Thank you so much for sharing your story and your loyalty to Motorola! We’re thrilled to hear how our phones have made such a positive impact on your life, from helping your friends and family find the right device to keeping you connected and engaged. It’s wonderful to know that the Moto G Stylus 2024 and other Motorola devices have exceeded your expectations and made technology more enjoyable and accessible. We truly appreciate your support and enthusiasm for our upcoming devices as well. Your feedback and passion mean a lot to us, and we hope to continue bringing you innovation, performance, and joy in the years to come. Thank you for being such a valued member of the Motorola community! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-power-2025/bd-p/moto_g_power_2025_en.
Written by a customer while visiting motorola.com