Acknowledge the consumer review of its product as Frigidaire CSR and refer to live chat at Frigidaire.com and phone 1-800-374-4432 Monday - Friday, 8:30am – 8pm ET: This range is easy to use. The oven heats evenly. It is easy to control the cooking temperature of the burners. I love the air sous vide feature. I never really liked cooking before. This range makes cooking enjoyable. It is easy to clean too.


Hi there,

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your range has made cooking more enjoyable and that you’re loving features like the air sous vide, even heating, and ease of cleaning. It’s always wonderful to know our appliances are helping make everyday cooking simpler and more enjoyable.

If you ever have any questions or need assistance, please don’t hesitate to reach out to us via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


I wanted a range without all the extras, but nice quality. This unit fit the bill perfectly. Very happy with it.


Hi there,

Thank you for sharing your feedback with us! We’re so glad to hear that this range was exactly what you were looking for—simple, high-quality, and without unnecessary extras. It’s wonderful to know it’s meeting your expectations and that you’re very happy with your purchase.

If you ever have any questions or need assistance, please feel free to reach out to us via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


is the format should be still like that if we address the consumer using their input username like eds julie

Great question—and you’re on the right track.

If the consumer has a username like eds julie, it’s best to personalize the greeting while keeping it natural and professional. You can absolutely include their username, but format it in a clean way.

Here are the recommended approaches:

Best practice (most natural):
Hi eds julie,

If the username looks informal or unclear (optional slight polish):
Hi eds julie,
(Keep as-is—don’t alter spelling unless it’s clearly a real name you can confidently format.)

Avoid:

“Hi @eds julie,” (too social-media heavy for most CSR replies unless platform-specific)

“Hi EDS JULIE,” (all caps feels impersonal)

So yes—the format stays the same, you’re just adding the username into the greeting line to make it more personalized.

If you want, I can adjust your previous responses using usernames 👍


Have had my new unit for a couple of weeks now. Very easy to use and soooooooo roomy! It is quiet too. Love it.


Hi there,

Thank you for sharing your experience with us! We’re so glad to hear that you’re enjoying your new unit and that it’s proving to be easy to use, spacious, and quiet—those are exactly the qualities we aim to deliver. It’s great to know you’re loving it!

If you ever have any questions or need assistance, please feel free to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


We bought this fridge to replace a 1980’s fridge that had finally bit the dust. So far we are impressed. I love having the bottom freezer. There is plenty of room on the fridge are. We haven’t hooked up the water yet so I can’t comment on their function, but it has plenty of space for our Brita filter. I wish the freezer was somehow bigger, but we have a chest freezer for overflow. My husband and I were able to switch the orientation of the way the door opens. It was a little more complicated than we thought it would be, but worked out fine.


Hi there,

Thank you for taking the time to share such a detailed review! We’re so glad to hear that your new refrigerator has been a great replacement and that you’re enjoying features like the bottom freezer and the spacious refrigerator section. It’s also great to know that the door reversal worked out well for you, even if it was a bit more involved than expected.

We appreciate your honest feedback about the freezer space as well—it’s insights like these that help us continue improving our products. It sounds like your setup with a chest freezer is a great solution for additional storage!

If you have any questions once you connect the water line or need any assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


My stove is so beautiful! It is so nice to have matching appliances! Heats beautifully! Cooks great!


Hi there,

Thank you so much for your wonderful feedback! We’re thrilled to hear how much you love your new stove and that it’s both beautiful and performing just as expected. There’s nothing better than having matching appliances that not only look great but cook beautifully too!

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


Refrigerator has more room. Keeping everything very chilled. Love ice maker with water and ice on door. Very good quality and love the stainless steel.


Hi there,

Thank you for sharing your feedback with us! We’re delighted to hear that you’re enjoying the extra space in your refrigerator and that it’s keeping everything perfectly chilled. It’s also great to know you’re loving the convenience of the ice and water dispenser on the door, along with the stainless steel finish—it really does add a sleek touch!

If you ever have any questions or need assistance, please feel free to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


This Frigidaire garage Fridge is a great added to our garage. We always have extra with a big family and this fridge is very spacious being just a garage Fridge. The bottom is very spacious and I can fit a lot and I absolutely love the drawers it brings. It does have 2 drawers for fruits or veggies with temperature control. It also includes a Deli Drawer that is not in the way at all. I will definitely be recommending this fridge to my family and friends.


Hi there,

Thank you so much for your thoughtful review! We’re delighted to hear that your Frigidaire garage refrigerator has been such a great addition to your home, especially for a big family. It’s wonderful to know you’re enjoying the spacious interior, the convenience of the drawers, and features like the temperature-controlled crisper drawers and deli drawer—those are designed to help keep everything organized and fresh.

We truly appreciate your recommendation to family and friends—it means a lot to us!

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


The five burner configuration with the continuous cooktop allows us the flexibility to either use our own griddle, or put a big stew pot over the center burner. The black finish looks great in our kitchen & is easy to clean.


Hi there,

Thank you for sharing your experience with us! We’re so glad to hear that you’re enjoying the flexibility of the five-burner configuration and continuous cooktop—it’s great for everything from using a griddle to accommodating larger pots. It’s also wonderful to know that the black finish complements your kitchen and is easy to keep clean.

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


refrigerator EXCELLENT SO FAR


Hi there,

Thank you for your feedback! We’re so glad to hear that your refrigerator has been excellent so far—that’s exactly the experience we want for you.

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


New in my new house by D R Horton. Drys very quick and efficiently. Easy to use.


Hi there,

Thank you for sharing your feedback! We’re so glad to hear that your new appliance is drying quickly and efficiently, and that it’s easy to use. It’s great to know it’s a perfect fit for your new home—congratulations on your new house!

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


Oven and stove are fine. Only owned a month now, but disappointed that broiler pan in not included, no air fryer pan was included and I had to call twice to receive the correct temperature probe. I was looking forward to all the many options this appliance offers, and seems petty not to include these items so I can use the options. Overall, a little complicated to use oven but I am learning.


Hi there,

Thank you for sharing your honest feedback—we’re glad to hear that your oven and cooktop are performing well overall, but we’re sorry for the frustration regarding the missing accessories and the inconvenience you experienced needing to call multiple times. We understand how disappointing that can be, especially when you’re looking forward to using all the features right away.

Please know that some accessories, such as broiler pans or air fryer trays, may be sold separately depending on the model, but we completely understand your concern and how this impacts your experience. We’re also glad to hear that you were able to receive the correct temperature probe, though we regret the extra effort it took.

If you need help identifying compatible accessories or have any questions as you continue getting familiar with the oven’s features, please feel free to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re here to help make sure you get the most out of your appliance.

— Reed


We absolutely love our new fridge. We especially like the way the interior lights brighten slowly instead of turning in full the minute you open the door. While it is a bit smaller than our previous unit, it holds just about the same amount of items.


Hi there,

Thank you for sharing your experience with us! We’re so happy to hear that you absolutely love your new refrigerator. The gradual interior lighting is a feature many customers enjoy, and we’re glad it adds to your overall experience. It’s also great to know that even with a slightly smaller size, it still meets your storage needs—that’s exactly the kind of efficiency we aim for.

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


This model replaced the previous. . . no handle makes sense since over the cook top...


Hi there,

Thank you for sharing your feedback! We’re glad to hear that the handle-free design works well for your setup, especially being installed over the cooktop—it’s a thoughtful feature for both convenience and safety.

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


I used to lean across my stove and brush against the controls and turn it off and on. I don't need to worry about that anymore. It cleans easily and I am even glad I was forced to buy new cookware. I can put my new pans in the dishwasher. I don't think there is anything that could be added to make me happier.


Hi there,

Thank you so much for sharing your experience! We’re thrilled to hear that your new appliance has made cooking more convenient and worry-free—especially not having to deal with accidentally brushing the controls anymore. It’s also great to know you’re enjoying how easy it is to clean and that your new cookware is adding to the overall experience.

We truly appreciate your kind words, and it means a lot to hear that you’re so happy with your purchase!

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed


dehumidifier WiFi is a plus


Hi there,

Thank you for sharing your feedback! We’re glad to hear you’re enjoying the WiFi feature on your dehumidifier—it’s a great addition for added convenience and control.

If you ever have any questions or need assistance, please don’t hesitate to reach out via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET. We’re always here to help!

— Reed

Hello there, UNCClaudia! Thank you so much for sharing your experience with our dehumidifiers! We’re thrilled to hear that both the smaller model in your bathroom and the larger unit in your garage have been efficient and effective in managing humidity. It’s great to know that you’re planning to move the larger unit to your crawl space this summer to tackle the humid months. It sounds like you have a solid plan to keep your home comfortable and dry.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.

Thank you again for taking the time to share your feedback, and we hope you have a great rest of your day!

- Maico

Hi JS of FL, thank you for sharing your feedback! We’re so glad to hear your 50-pint dehumidifier has made such a big difference in your basement. It’s wonderful to know it’s helped eliminate the damp smell and made the space much more livable—that’s exactly what it’s designed to do!

We’re thrilled it’s been a worthwhile investment for you, even if you wish you had it sooner.

If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.

— Reed