Customer reviews from westinghouse.com
Westinghouse - 12,000 BTU Portable Air Conditioner Cools 550 Sq. Ft. with 3-in-1 Operation - White
Average customer rating
4.6
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
246
4 Stars
74
3 Stars
17
2 Stars
4
1 Star
7
94%of customers recommend this product.
(
312 out of
331)
Customer Reviews for Westinghouse - 12,000 BTU Portable Air Conditioner Cools 550 Sq. Ft. with 3-in-1 Operation - White
Customer Rating
5
Works Great!!!
on March 14, 2026
Posted by: JW3074
from Charlottesville, Va
Looks nice and seems to work Ok, I have just installed it.
It was easy to install, and seems quiet.
It was easy to install, and seems quiet.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
on March 11, 2026
Posted by: Ace717
Just received. Seems to cool quickly. Easy to install
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Quiet
on October 4, 2025
Posted by: Geok27
from Newark DE
Buying this was a big decision and I am so happy I did.
It is quiet, small and easy to run
It is quiet, small and easy to run
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
condenser trouble after 3 months
on July 13, 2025
Posted by: ATMnj
from New Jersey
I was very pleased with this AC unit, until it decided to quit in the heat of July. The fan blows air but not necessarily cold air. Feels and sounds like the condenser isn't kicking on . Every morning, I have to unplug it, let it sit an hour or so, then plug it back in and hope for the best. I haven't found any info for that in that manual. The filters have been cleaned, the tiny amount of water was drained,,, still nothing. I'll be calling the warrantee people tomorrow.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 14, 2025
Hi,
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thanks,
Sydney, Westinghouse
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Nice looking unit and it is also a dehumidifier
on June 30, 2025
Posted by: Mark328
from Troy; NY
I brought this because Westinghouse is a great name and I like their products...
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Last 2 and 1/2 months. Stopped blowing cold air
on June 26, 2025
Posted by: Virginia Heat
from Virginia
Bought April 13th 2025; Broke June 25th 2025 on a record breaking heat day. Stopped blowing cold air all of a sudden. Well cared for: air filter cleaned more than once a week, correctly installed, correct distance between unit and other objects. Just not made to last apparently.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 1, 2025
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
works good for the office
on June 23, 2025
Posted by: supercoolone44
from florida
overall it is cooling the room it is in but is louder than stated on the package, getting 70 db at first but has quieted down to 63 64 db since running for over a month
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Window install doesn't seem very stable
on June 21, 2025
Posted by: Rickardo
from Colorado
First day ... So not sure about cooling. It is bulky, and window install not very stable
I would recommend this to a friend!
Response from westinghouse.comBy eComm, June 25, 2025
Hello, thank you for your review, we sincerely appreciate your feedback, and I have passed it along to our product development team to see how we can improve the unit. If there is anything we can do to help, please let us know at 1-855-944-3571 or support@wpowereq.com.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com