Customer reviews from westinghouse.com
Westinghouse - 12,000 BTU Portable Air Conditioner Cools 550 Sq. Ft. with 3-in-1 Operation - White
Average customer rating
4.6
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
246
4 Stars
74
3 Stars
17
2 Stars
4
1 Star
7
94%of customers recommend this product.
(
312 out of
331)
Customer Reviews for Westinghouse - 12,000 BTU Portable Air Conditioner Cools 550 Sq. Ft. with 3-in-1 Operation - White
Customer Rating
5
Great Unit
on August 4, 2026
Posted by: Bob0626
from VANCOUVER WA
Does a fine job of cooling, I am very happy with this unit.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Helpful for start of summer
on July 3, 2026
Posted by: SummerHeat26
Sometimes needs time to feel the cooling effects, but overall a nice design
Written by a customer while visiting westinghouse.com
Customer Rating
5
Compact size with a powerful fan
on June 17, 2026
Posted by: EWC2
from Miami FL
Happy with this purchase. Incredible performance for such a compact unit. Air flow in High is more than most.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WPac12000s - Best Choice
on June 1, 2026
Posted by: Prija16
from Montana
I stayed at an AirBnB that had this exact model. It worked perfectly. The single unit kept the 1200 sqft house cool and dehumidified. As soon as I got home, I ordered one for my house. It got here today and took about 15 minutes from unbox to operational. Simple, straightforward, and quick.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
on May 28, 2026
Posted by: billy_bob_joe
from CA
12,000 BTU air conditioner is easy to set up and gets cool quickly!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
on May 25, 2026
Posted by: Sorry1
from Wisconsin
Bought this expecting to be complete. Selling information did not express the size window this fits WITHOUT the need for extra parts. We needed a extra vent mounting piece about 6" long. Most companies do supply with their units an additional extension.
Had to order part sight unseen ( no photos at parts site) then wait for shipment to arrive.
Had to order part sight unseen ( no photos at parts site) then wait for shipment to arrive.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, June 4, 2026
Hello, thank you for your review, we are sorry to see that our product was not able to meet your standards. We would love to hear more about your experience to see how we can improve. If there is anything we can do to help, please reach out to us at 1-855-944-3571 or support@westinghouse.us.
Thank you,
Cam - Westinghouse
Thank you,
Cam - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works Great
on May 18, 2026
Posted by: TheBirdGal
from Auburn, WA
Works great! Love all the extras like the dehumidifier. App is easy to use and so convenient
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Quality is apparent
on May 10, 2026
Posted by: Tom in Maine
So far, so good. It's more compact than my previous portable air conditioner.
It was received timely, packed well, and seems sturdy. Installation was simple. Just waiting for heating season, which doesn't usually start too early in Maine.
It was received timely, packed well, and seems sturdy. Installation was simple. Just waiting for heating season, which doesn't usually start too early in Maine.
Written by a customer while visiting westinghouse.com