Customer reviews from westinghouse.com
Westinghouse - 12,000 BTU Portable Air Conditioner Cools 550 Sq. Ft. with 3-in-1 Operation - White
Average customer rating
4.6
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
246
4 Stars
74
3 Stars
17
2 Stars
4
1 Star
7
94%of customers recommend this product.
(
312 out of
331)
Customer Reviews for Westinghouse - 12,000 BTU Portable Air Conditioner Cools 550 Sq. Ft. with 3-in-1 Operation - White
Customer Rating
5
Cold
on April 30, 2026
Posted by: Mdan
Haven’t used yet but seems cold easy to assemble too
Written by a customer while visiting westinghouse.com
Customer Rating
5
Ready for the 2026 Summer with this WP unit!
on April 29, 2026
Posted by: NN Virginia
from Newport News, VA
I bought this unti based on reviews, I wasn't dissapointed, set up was easy, the instrructions are clear and easy to follow. This WP unit cooled by 10' x 12' fairly quickly. I wanted to be prepared for the dog days of summer and now I feel like I'm ready!!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
on April 29, 2026
Posted by: mil578
Not really able to review, as the product was missing the window vent kit, so I haven't turned it on yet.
Response from westinghouse.comBy eComm, April 30, 2026
Hello, thank you for letting us know about this. We are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@westinghouse.us and we will work with you on getting you your vent kit.
Thank you,
Cam - Westinghouse
Thank you,
Cam - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Portable AC
on April 22, 2026
Posted by: Lorett5
from Ohio
I bought this product a week ago. I have used it for several days now and it cools very well. It has both remote control and control panel functions. I have used many of those functions so far and it responds well and operates as it should. I particularly like the Smart Mode as it is obviously an energy saving function. It also has a Sleep function which is a good feature for nights that are still cool. It also seems to help eliminate odors in the air such as from neighboring apartments if you live in an apartment building like I do.
The only issue I have experienced was getting the exhaust tubing set up. One end wasn't quite smooth enough to enable one of the parts to hook onto it. Otherwise it was fairly easy to set up and get going.
I look forward to seeing how well it keeps me comfortable once summer is in full mode.
The only issue I have experienced was getting the exhaust tubing set up. One end wasn't quite smooth enough to enable one of the parts to hook onto it. Otherwise it was fairly easy to set up and get going.
I look forward to seeing how well it keeps me comfortable once summer is in full mode.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy and awesome
on April 20, 2026
Posted by: Ice shed
from Chicago Illinois
Easiest installation ever! And ice cold!
Will definitely recommend!
Will definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
AC review
on March 27, 2026
Posted by: Ricky.G
from Los Angeles
Pretty good AC unit works right outta the box, its a little loud but it gets the job done. I have a fairly small room so it cools it down very fast
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
We will see
on March 19, 2026
Posted by: NAS Shed ac
from Dallas, Texas
The first one worked but would not pair to WiFi. This is the second and I just got it.
Response from westinghouse.comBy eComm, March 31, 2026
Hello, thank you for letting us know about this. We are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@westinghouse.us and we will look into the matter.
Thank you,
Cam - Westinghouse
Thank you,
Cam - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great little A/C
on March 17, 2026
Posted by: JW1900
from Charlottesville, Va
Works Great and I really like the APP can link to Google assistance.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com