Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series for Samsung Galaxy S21 5G - Clear
Average customer rating
4.3
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
32
4 Stars
2
3 Stars
6
2 Stars
1
1 Star
4
81%of customers recommend this product.
(
30 out of
37)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series for Samsung Galaxy S21 5G - Clear
Posted by: Huntfish10
Verified Purchase:Yes
Wanted a Commuter case for my phone but could only get Symmetry or Defender for s21. Defender is too bulky for me. The Symmetry has not met my Otterbox expectations. It feels too simplistic for confidence in it's protection. The cost seems too high for what you get. It just feels like you're paying for the name instead of true Otterbox protection. Would not recommend the Symmetry case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that OtterBox has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. If that Commuter Series case is what you prefer, we do have that protection option available for your device. Check that case out here: https://www.otterbox.com/en-us/samsung-galaxy-s21-5g/commuter-series-case/77-81231.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that OtterBox has been through extensive design testing to ensure it will provide your phone with the drop protection OtterBox is known for. If that Commuter Series case is what you prefer, we do have that protection option available for your device. Check that case out here: https://www.otterbox.com/en-us/samsung-galaxy-s21-5g/commuter-series-case/77-81231.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Case come with scratches on it
on February 23, 2021
Posted by: Kitty
Disappointed that the case came with visible scratches on it, not sure if its due to poor quality control or if they sent me one that was a return.
Response from otterbox.comBy OtterBox , Customer Service Team , February 25, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! It's certainly odd to hear that your OtterBox arrived scratched, and we'll be sure to pass your experience up the ladder. The good news is, we have a great warranty, so please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! It's certainly odd to hear that your OtterBox arrived scratched, and we'll be sure to pass your experience up the ladder. The good news is, we have a great warranty, so please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LndsPL
Verified Purchase:Yes
I bought this to protect my new and very expensive phone. I'm so glad to no have to worry about an accidental drop.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cheryl
Verified Purchase:Yes
I just put this on my new phone and it is the best fit and very sturdy. Love that I can see the color of my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kerero83
Verified Purchase:Yes
I love this case. Super pretty on my white phone. Fits well, sparkles, and low profile.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Granny12
Verified Purchase:Yes
When my phone fell out of my pocket and hit the floor...my screen was safe, thanks to my Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pam C
Verified Purchase:Yes
Bought this for my daughter’s new Galaxy s21 phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Uncle Lui
Verified Purchase:Yes
This like the previous clear cases I've had on my Samsung S20 5G+, S10 and S8 Active, the cases have used little space so they do not obstruct the Qi wireless but it sure provides much protection. Trust me on that; I've dropped my phones many times and somehow they are without a single scratch.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com