Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series for Samsung Galaxy S21 5G - Clear
Average customer rating
4.3
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
32
4 Stars
2
3 Stars
6
2 Stars
1
1 Star
4
81%of customers recommend this product.
(
30 out of
37)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series for Samsung Galaxy S21 5G - Clear
Customer Rating
4
Does the job but has yellowed over time
on September 20, 2022
Posted by: Joan
I've had this case for just over a year and it has certainly kept my phone safe through a few falls as well as everyday wear and tear. My only complaint is the discoloration. I don't smoke, nor am I ever around anyone that does, and I don't carry this phone in my pocket or store it anywhere that could discolor it this way. For this reason, I am hesitant to purchase this case again.
Written by a customer while visiting otterbox.com
Customer Rating
1
Gross!
on June 8, 2021
Posted by: MVan83
Within a week of buying my Galaxy S21 Symmetry stardust glitter clear case the edge turned brown!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 10, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Only lasted for 3 weeks
on December 29, 2021
Posted by: Noname
Bought this three weeks ago and it's already yellow and I don't smoke or do any dirty work
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2022
You're not wrong to expect a longer aesthetic lifespan from the Symmetry Series Clear Case, and we're very sorry that you've hit this unsightly snag. Fortunately, we've got an awesome warranty that will help clear things up with a brand-new replacement that is sure to keep your Galaxy S21 5G looking sharp for the long haul!
You can set things in motion by following the link below, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
You can set things in motion by following the link below, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: HolyRich
Verified Purchase:Yes
My wife just got a new Samsung Galaxy S21 that is her favorite color, purple. She wanted a case to protect it but not cover up the color. This case was the perfect fit for her. Not only is it the high quality we expect from Otter Box, but we were able to get a clear one that lets the color of the phone shine through.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Suzy
Verified Purchase:Yes
Love the feel in my hand. Smooth back and silicone on the sides.
Looks great on my violet phone, clear case with sparkles.
Looks great on my violet phone, clear case with sparkles.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Cute but not very sturdy
on August 30, 2021
Posted by: MitchPr66
There aren't many case options for the galaxy 21 5g and I wanted something cute, which this case definitely is. But the only problem is that I've only had this case for 10 days and there's already a Crack in the case. I haven't even actually dropped my phone yet. For the price I am rather disappointed. I've used otterboxes for years(as I can be clumsy) with a few different phones and have never had this issue until now. It makes me wonder just how long this case will actually last if I were to drop my phone. It's a high price for a case that may only last for one fall.
Response from otterbox.comBy OtterBox, Customer Service Team, August 31, 2021
Hey MitchPr66,
Yikes! We're sorry to see your case is cracked so quickly. We'd love to turn this experience around for you with a replacement that is sure to last! Give us a quick ring at 1-855-688-7269 to set this up.
Sincerely,
OtterBox Customer Service Team
Yikes! We're sorry to see your case is cracked so quickly. We'd love to turn this experience around for you with a replacement that is sure to last! Give us a quick ring at 1-855-688-7269 to set this up.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Okay, I guess.
on December 21, 2023
Posted by: Anonymous
The case seems just okay. The commuter felt better. It had a slight texture on the back whereas the symmetry is slick. Also, this is probably just for me, but the bottom of the case hurts the side of my pinkie finger because the case is open where the charging port is. That was also covered by a rubber part on the commuter. I've used OtterBox cases for over a decade and I've been a huge proponent of them to my friends, but I wouldn't recommend symmetry. It just feels kind of cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 26, 2023
Hi! We are sorry to hear the Symmetry Series did not provide the same awesome experience the Commuter Series case does. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with a return and also assist with getting you a case that fits your needs.
Written by a customer while visiting otterbox.com
Posted by: Cue17
Verified Purchase:Yes
I bought a commuter case which is
nice and would protect a phone if it was dropped but is made of a hard plastic and is quite slick. I've dropped it once or twice because of that. I plan on switching to a defender case, wish I would have done that in the first place.
nice and would protect a phone if it was dropped but is made of a hard plastic and is quite slick. I've dropped it once or twice because of that. I plan on switching to a defender case, wish I would have done that in the first place.
Response from otterbox.comBy OtterBox , Customer Service Team , March 2, 2021
Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our engineers know about your experience. That Defender Series would be a great option for you if you're looking for something with a bit more to hold onto. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our engineers know about your experience. That Defender Series would be a great option for you if you're looking for something with a bit more to hold onto. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com