Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series for Samsung Galaxy S21 5G - Clear
Average customer rating
4.3
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
32
4 Stars
2
3 Stars
6
2 Stars
1
1 Star
4
81%of customers recommend this product.
(
30 out of
37)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series for Samsung Galaxy S21 5G - Clear
Posted by: Anonymous
Verified Purchase:Yes
Ive had the rubber otterbox or Defender phone after phone. Thought this would be the same. It is not. It slides all over the place. Whamp.
Response from otterbox.comBy OtterBox, Customer Service Team, September 20, 2021
Sorry to hear of the confusion prior to purchase, but as you've discovered, our streamlined Symmetry Series Case is quite different than the robust Defender Series Case and its outer synthetic rubber slipcover.
Just so you know, we do make the Defender Series Case for the Galaxy S21 5G, if that's your preference, and you can check it out here on our website: https://www.otterbox.com/en-us/samsung-galaxy-s21-5g/defender-series-case/77-81245.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
Let us know if you have any questions, and we'll always be happy to help!
OtterBox Customer Service Team
Just so you know, we do make the Defender Series Case for the Galaxy S21 5G, if that's your preference, and you can check it out here on our website: https://www.otterbox.com/en-us/samsung-galaxy-s21-5g/defender-series-case/77-81245.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
Let us know if you have any questions, and we'll always be happy to help!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Aabarbie
Verified Purchase:Yes
I feel like my phone has the protection it needs with this case. Very pleased.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Cute but not very sturdy
on August 30, 2021
Posted by: MitchPr66
There aren't many case options for the galaxy 21 5g and I wanted something cute, which this case definitely is. But the only problem is that I've only had this case for 10 days and there's already a Crack in the case. I haven't even actually dropped my phone yet. For the price I am rather disappointed. I've used otterboxes for years(as I can be clumsy) with a few different phones and have never had this issue until now. It makes me wonder just how long this case will actually last if I were to drop my phone. It's a high price for a case that may only last for one fall.
Response from otterbox.comBy OtterBox, Customer Service Team, August 31, 2021
Hey MitchPr66,
Yikes! We're sorry to see your case is cracked so quickly. We'd love to turn this experience around for you with a replacement that is sure to last! Give us a quick ring at 1-855-688-7269 to set this up.
Sincerely,
OtterBox Customer Service Team
Yikes! We're sorry to see your case is cracked so quickly. We'd love to turn this experience around for you with a replacement that is sure to last! Give us a quick ring at 1-855-688-7269 to set this up.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: TinaH
Verified Purchase:Yes
I had this case for my old phone and I loved it so much I bought the same case for my new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beach Nana
Verified Purchase:Yes
This Otterbox is always a perfect fit as well as a great product. I love the little bits of shinny sparkles and at the same time, I can see the color of my phone I chose. I know my phone and screen are safe in my Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tom981
Verified Purchase:Yes
I have been using Otter Box products for my phones and underwater cameras for years and have never had an issue with any of the products. The Symmetry case I bought for my new Samsung Galaxy S21 is just another example of the high quality you get from Otter Box products. Always the right fit and always easy to install plus they are very competitively priced. This is a great product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Suzy
Verified Purchase:Yes
Love the feel in my hand. Smooth back and silicone on the sides.
Looks great on my violet phone, clear case with sparkles.
Looks great on my violet phone, clear case with sparkles.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Trish
Verified Purchase:Yes
I love everything about this case, except that it came with a few visible scuffs on it. Otherwise, couldn't be happier.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, June 29, 2021
Hi, Trish!
We're sorry to hear about the condition that your Symmetry Series case was delivered in! That's certainly unusual. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the condition that your Symmetry Series case was delivered in! That's certainly unusual. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com