Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds4 Wireless Earbud Headphones - Black
Average customer rating
4.5
(386 Reviews)
Rating breakdown 386 reviews
5 Stars
305
4 Stars
33
3 Stars
19
2 Stars
9
1 Star
20
22%of customers recommend this product.
(
4 out of
18)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds4 Wireless Earbud Headphones - Black
Customer Rating
1
Horrible Design
on March 16, 2026
Posted by: DisappointedConsumer
When the earbuds work, they have great sound and really handy features, like how the audio stops when the earbud is pulled away from the ear. But all of that is ruined by the fact the earbuds won't stay in my ear. They won't go into my ear as directed by their own instruction and simply setting in my ear constantly leads to them slipping or falling out. I don't think it's escaped anyone's notice that the pricier version of this model is the only one with adjustable earbuds, so people are expected to shill out more money just to wear them. It's a shame.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, March 17, 2026
Hello there,
Thank you for sharing your experience with the Galaxy Buds4. The Galaxy Buds are designed to deliver excellent audio performance along with features that enhance daily listening, calls, and media consumption. The fit of the Buds can significantly affect how comfortable they feel throughout the day, and many users like to explore different ways to wear them comfortably.
We offer two versions of the Galaxy Buds4, as well as the Galaxy Buds4 Pro, which has a different design and additional features. If you're seeking a more insulated fit, we recommend considering the Galaxy Buds4 Pro. The Buds lineup seamlessly combines sound quality, convenience, and smart features in a compact design. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Buds4. The Galaxy Buds are designed to deliver excellent audio performance along with features that enhance daily listening, calls, and media consumption. The fit of the Buds can significantly affect how comfortable they feel throughout the day, and many users like to explore different ways to wear them comfortably.
We offer two versions of the Galaxy Buds4, as well as the Galaxy Buds4 Pro, which has a different design and additional features. If you're seeking a more insulated fit, we recommend considering the Galaxy Buds4 Pro. The Buds lineup seamlessly combines sound quality, convenience, and smart features in a compact design. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
No Change on Allergy Status
on March 16, 2026
Posted by: JustBreatheN
[This review was collected as part of a promotion.] While I love this device, I'm not a fan of the change. I'm not sure if it is the Acrylate on the body or something else, but my ears burned as soon as I put them in. It causes a big issue with the tissue in the ear to scab and discharge fluid where the body is touching. I had to return them within a few days. Samsung needs to fix this pronto! I hate using buds from another company.
Value
1
Response from Samsung USBy R&R, March 17, 2026
Hi JustBreatheN,
Thank you for taking the time to share your thoughts on the Galaxy Buds4 Pro.
Galaxy Buds are designed to deliver immersive audio for music, calls, and everyday use, while also supporting a wide range of Galaxy features to enhance convenience and connectivity. If you experience any irritation while wearing your Galaxy Buds4, we recommend stopping use and contacting our Samsung Support Team for further help.
We are here to help and look forward to assisting you. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on the Galaxy Buds4 Pro.
Galaxy Buds are designed to deliver immersive audio for music, calls, and everyday use, while also supporting a wide range of Galaxy features to enhance convenience and connectivity. If you experience any irritation while wearing your Galaxy Buds4, we recommend stopping use and contacting our Samsung Support Team for further help.
We are here to help and look forward to assisting you. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Love love love
on March 15, 2026
Posted by: Chelseyyy
[This review was collected as part of a promotion.] Best buds I've ever used! Fantastic. Amazing. Sound is phenomenal
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy Buds4 are great.
on March 15, 2026
Posted by: Akingthing01
[This review was collected as part of a promotion.] It is wonderful to use the Galaxy Buds 4, and I would be delighted to own them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great update with one flaw
on March 14, 2026
Posted by: Raul
from Los Angeles, California
I really loved the buds when I first try them on, and was blown away by the base and robust sound. But after wearing then at work the following day, I realized they don't stay in place. They keep shifting around making the buds to lose volume. I would reposition them but then again after a few minutes they would shift again and felt like they were ready to fall out. I didn't have this problem with the buds 3 so it's very unfortunate that I may end up returning them.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R, March 17, 2026
Hey Raul,
Thank you for sharing your experience with us. The Galaxy Buds4 are designed for everyday listening comfort. Since ear shapes can vary, how you place the earbuds may affect both comfort and stability. The fit and stability can differ from person to person. We encourage you to explore the available sound adjustments to customize your listening experience.
Here’s a practical tip: if you can find the right placement where the earbuds feel snug, almost as if they are hooked onto your ears, you’ll enjoy great comfort throughout the day. When adjusted properly, the audio quality greatly enhances your listening experience. However, please note that achieving the perfect fit may take some time and adjustment.
We appreciate your feedback and support, and thank you for being a part of the Samsung ecosystem.
How to wear the Samsung Galaxy Buds4 or Buds4 Pro
https://www.samsung.com/us/support/answer/ANS10007667/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us. The Galaxy Buds4 are designed for everyday listening comfort. Since ear shapes can vary, how you place the earbuds may affect both comfort and stability. The fit and stability can differ from person to person. We encourage you to explore the available sound adjustments to customize your listening experience.
Here’s a practical tip: if you can find the right placement where the earbuds feel snug, almost as if they are hooked onto your ears, you’ll enjoy great comfort throughout the day. When adjusted properly, the audio quality greatly enhances your listening experience. However, please note that achieving the perfect fit may take some time and adjustment.
We appreciate your feedback and support, and thank you for being a part of the Samsung ecosystem.
How to wear the Samsung Galaxy Buds4 or Buds4 Pro
https://www.samsung.com/us/support/answer/ANS10007667/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Not the best
on March 14, 2026
Posted by: Harlemkiid116
from Bronx, N.Y
Bought them for myself, since I can't find my earbuds pro 2 in the house. I was excited, in receiving them and ready to use but...... They do not fit properly in my ear and the sound quality is awful (my personal opinion). Neatless to say I gave them to my wife, that for some reason she likes them.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R, March 17, 2026
Hi Harlemkiid116
Thank you for taking the time to provide your feedback. The Galaxy Buds4 are designed to deliver balanced sound and clear calls. Since ear shapes can vary, the placement of the earbuds can influence both comfort and stability. Sound quality and fit may differ based on individual ear shape. We understand that people wear their earbuds in different ways; some prefer the open design, while others like the insulated tips. In some cases, adjusting the earbuds may enhance stability during use. We appreciate your thoughts.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to provide your feedback. The Galaxy Buds4 are designed to deliver balanced sound and clear calls. Since ear shapes can vary, the placement of the earbuds can influence both comfort and stability. Sound quality and fit may differ based on individual ear shape. We understand that people wear their earbuds in different ways; some prefer the open design, while others like the insulated tips. In some cases, adjusting the earbuds may enhance stability during use. We appreciate your thoughts.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Really like how audio sounds using them.
on March 14, 2026
Posted by: MrEdnigma
[This review was collected as part of a promotion.] I use these daily listening to music, watching videos, and talking on phone. Sound quality is superb, and they fit comfortably in my ears without slipping out, no matter how long I wear them. The only gripe I have is the pink gold buds looks more like white. The only pink gold you see is the top of the charging case. Still a great product, glad I upgraded from the Buds Pro 3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In love with my buds 4
on March 14, 2026
Posted by: Cheese26
[This review was collected as part of a promotion.] I am thoroughly enjoying my new Buds 4. The noise cancellation technology is exceptionally advanced. I had recently reverted to using wired headphones due to a growing dissatisfaction with wireless alternatives, but this product has significantly altered my perspective. It appears I simply required a technological upgrade.
Value
5
Written by a customer while visiting Samsung US