Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds4 Wireless Earbud Headphones - Black
Average customer rating
4.5
(386 Reviews)
Rating breakdown 386 reviews
5 Stars
305
4 Stars
33
3 Stars
19
2 Stars
9
1 Star
20
22%of customers recommend this product.
(
4 out of
18)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds4 Wireless Earbud Headphones - Black
Customer Rating
3
Sound great, fallout of ears if you move
on March 19, 2026
Posted by: RoB78
Got these ear buds with the new Galaxy 26 ultra phone. Sound and clarity are on point. My only complaint is they don't stay in my ears. They fall out constantly and this is very annoying for the amount of money spent for them. I'd say great if your not moving around but not worth it if you plan to move around.
Features
5
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R, March 20, 2026
Hey there RoB78,
Thank you for sharing your experience with us. The Galaxy Buds4 are designed for an open listening style. Since ear shapes can vary, the placement of the earbuds can affect both comfort and stability. This may result in a different experience compared to sealed earbuds. Adjusting the position of the earbuds might enhance your experience. We appreciate your feedback and thank you for choosing Samsung.
How to wear the Samsung Galaxy Buds4 or Buds4 Pro
https://www.samsung.com/us/support/answer/ANS10007667/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with us. The Galaxy Buds4 are designed for an open listening style. Since ear shapes can vary, the placement of the earbuds can affect both comfort and stability. This may result in a different experience compared to sealed earbuds. Adjusting the position of the earbuds might enhance your experience. We appreciate your feedback and thank you for choosing Samsung.
How to wear the Samsung Galaxy Buds4 or Buds4 Pro
https://www.samsung.com/us/support/answer/ANS10007667/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful sound
on March 19, 2026
Posted by: Leebee00
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy Buds4 and I’m honestly impressed. The sound quality is super clear with nice bass, and they fit comfortably without hurting my ears even after hours of use. I love how easily they connect and how smooth everything feels, especially with a Galaxy phone. The noise control works really well too, making music and calls sound crisp and immersive. Definitely a great upgrade and totally worth it! A bonus is that I was able to get a pink gold pair which matches my phone. Love that!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top-notch
on March 19, 2026
Posted by: Chosen
[This review was collected as part of a promotion.] These buds are the best in so many ways sound fit and performance very intuitive also a definite upgrade!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound looks great
on March 19, 2026
Posted by: Alwaysamsung
[This review was collected as part of a promotion.] Good upgrade
love my buds pro 4
Love samsung
Samsung did good job alway
love my buds pro 4
Love samsung
Samsung did good job alway
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has better sound quality
on March 19, 2026
Posted by: Mysto10
[This review was collected as part of a promotion.] The Galaxy Buds 4 Pro has much better sound quality; you can tell the difference between the Buds 3 Pro and the Buds 4 Pro. Galaxy AI also works great with it, and the design is much better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this products is the best option for hands-free
on March 18, 2026
Posted by: calabazar
[This review was collected as part of a promotion.] I can use Galaxy AI without unlocking my phone, speaking to it without any issues while working hands-free.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
To loose
on March 18, 2026
Posted by: Losski
Bud 4's will not stay in my ears, I have tried every possible way to keep them in .. I will be returning them.
Response from Samsung USBy R&R, March 18, 2026
Hi Losski,
Thank you for taking the time to provide your feedback. The Galaxy Buds4 feature an open-fit design that is intended for lasting comfort. This open design aims to create a natural listening experience. If you have already adjusted the earbuds to your preference and still find them uncomfortable, we understand that this design may not suit everyone's needs.
You might find the Galaxy Buds4 Pro to be a better fit for you. They come with tips that provide a snug, secure fit, ensuring they stay in place while delivering enhanced sound quality.
We appreciate your insights, and if you need further assistance, please reach out to our support team. Thank you for being a part of the Samsung ecosystem.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to provide your feedback. The Galaxy Buds4 feature an open-fit design that is intended for lasting comfort. This open design aims to create a natural listening experience. If you have already adjusted the earbuds to your preference and still find them uncomfortable, we understand that this design may not suit everyone's needs.
You might find the Galaxy Buds4 Pro to be a better fit for you. They come with tips that provide a snug, secure fit, ensuring they stay in place while delivering enhanced sound quality.
We appreciate your insights, and if you need further assistance, please reach out to our support team. Thank you for being a part of the Samsung ecosystem.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds Ever
on March 16, 2026
Posted by: Mtvick11
[This review was collected as part of a promotion.] I love these Galaxy Bud 4's. They fit great, sound great and look great. The Galaxy AI eco system is amazing . I might buy a second pair I love thrm so much.
Value
5
Written by a customer while visiting Samsung US