Customer reviews from Kitchen Aid
KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer with Premium Accessory - Black Matte
Average customer rating
4.5
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
138
4 Stars
12
3 Stars
10
2 Stars
3
1 Star
11
89%of customers recommend this product.
(
131 out of
147)
Customer Reviews for KitchenAid - Artisan Series 5 Quart Tilt-Head Stand Mixer with Premium Accessory - Black Matte
Customer Rating
2
Mixer No Longer Turning, 3 Months After Warranty
on April 16, 2023
Posted by: Targstark123
from Daleville, VA
I purchased my mixer 1/8/22, and have loved it. I noticed that with some dough recipes it would get slow and not reach full speed. I never needed it that fast, so it never bothered me. Tonight, however, I was making focaccia and the mixer suddenly stopped turning the planetary head, but the motor kept running. I immediately turned the machine off, and the motor housing felt very hot. Being just 3 months out of standard warranty and a less than average user (at most 2-3 times a MONTH), this shouldn't happen. To make it worse, I was under the impression that I had purchased the warranty, since I never got any emails reminding me to do so - it was always my intention. However, I cannot find any record of it on my account (actually, can't even log into my account, even though I definitely registered my product and have THAT email), and I am very very upset.
No, I would not recommend this to a friend.
Response from Kitchen AidBy grosska, KASA, April 17, 2023
Dear jreeves123,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 268620264 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 268620264 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Not what it used to be
on April 1, 2023
Posted by: Keep on Baking
from NJ
This is my 2nd Kitchen Aid and it is just not what it used to be like my grandmoms that lasted forever. I use my Kitchen Aid all the time and my first one finally gave out and bought my 2nd and parts already needed to be replaced for the amount of money I paid i thought I would get a couple of years out of it. I am considering the Pampered Chef on now and going to give that one a try. What do I have to lose at this point.
No, I would not recommend this to a friend.
Response from Kitchen AidBy hodgepa, KASA, April 5, 2023
Dear Keep on Baking,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#268146427 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#268146427 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Love It!
on March 25, 2023
Posted by: Piper1
from Southern California
[This review was collected as part of a promotion.] This is my first standing mixer and I cannot believe what I have been missing all these years. No more hand cramps from mixing cookie dough OR greasy hands from mixing meatloaf. I use my standing mixer 2-3 times a week.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Returning it
on March 25, 2023
Posted by: MGG12
from Ohio
I got this for making sourdough breads. I had some vibration from the beginning, but it was even worse this morning with cinnamon roll dough. It kept walking across my counter. The vibration was so bad, it must have loosened the screw at the front and the round plate fell into my dough.
No, I would not recommend this to a friend.
Response from Kitchen AidBy grosska, KASA, March 27, 2023
Dear MGG12,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 267913125 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 267913125 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Wish I had bought one sooner!
on March 17, 2023
Posted by: Bears1987
from Sarcoxie MO
[This review was collected as part of a promotion.] I love my Kitchen Aid stand mixer! It was worth every penny, and I wish I had bought it sooner. (I've been baking for 30 years) I make pie dough, meringue, sugar cookies, cakes, and cupcakes with mine. The flex edge beater is super for scraping the edges to mix it all. I love the pastry beater for mixing my shortening and flour for pie dough. Making a pie is so simple and fast now. The meringue on my cream pies is beautiful! The wire whip and high mixer speed make the prettiest and tallest meringues I've ever made. The only concern I have is when I make sugar cookies, the mixer sounds like it's bogging down a bit when I put in the final cup of flour. The beater doesn't slow down, and it gets it all mixed, the sound just concerns me. I don't want to over do it and break it.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
375 Watts underpowered for bread dough
on March 12, 2023
Posted by: LizSInMT
from Kalispell, MT
[This review was collected as part of a promotion.] I have been using and will continue to use a 575 Watt Kenwood mixer (5 quart same as my new Kitchen Aid). The difference in power is very noticeable and I am making 1 loaf worth of dough at a time (500-600 g flour) ... this "plain" bread: water/flour/salt/starter, i.e. no butter or eggs. If I had it to do over, I would stick to the Kenwood or buy a more powerful Kitchen Aid.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Perfect size
on March 11, 2023
Posted by: Alisweets
from Oregon
[This review was collected as part of a promotion.] Bought this because we process smaller amounts of food after we butcher the pigs and so I bought the meat grinder attachment also, and it’s awesome! The only thing I have noticed is that when I’m baking or mixing ground beef, there is some untouched areas at the bottom of the bowl that didn’t mix. But other than that I love it; also think the matte black studded bowl will look better than stainless when it comes.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Brand new and came with flaws
on February 24, 2023
Posted by: abigrrl83
from Arlington VA
[This review was collected as part of a promotion.] I purchased this and thought I'd love it - I still might, but there are a few things I am already put off by. It's a brand new machine and I had to adjust the head lock mechanism right out of the box. The lock now works when the head is down but still not when it is up (and it scratched the finish down to the metal, so the finish doesn't last at all either). One attachment came with a few places that look slightly damaged on the finish. And the body of the machine has a few places where the finish is chipped, right out of the box. On top of it all I guess the warranty is only able to be processed over the phone, and I work most of the time they are open for business and the rest of the time I'm working with my toddler. So what time do I have to call and sit on the phone? None. It's very frustrating to pay so much for a machine and have so many aesthetic and design issues right out of the box, plus great unresponsiveness on the part of the company.
Response from Kitchen AidBy saurbcl, KASA, February 24, 2023
Dear abigrrl83,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this e.mail address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 266975000 used for review, phone number, street address, zip code, model & serial number on the appliance and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Artisan Stand Mixer. We would like to inquire further about your review with you. Please respond to this e.mail address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 266975000 used for review, phone number, street address, zip code, model & serial number on the appliance and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid