I have owned the basic Magic Bullet for years with wonderful success. It did most things easily and well. I thought an upgrade would be three times better (three times the cost and the power) but it is not. It does a decent job on my smoothies, but does little else. If you don't tighten the lid down really tight, it leaks, and if you do, you have a really hard time opening it. Like others, I don't like that you can't clean beneath the gasket, and I worry about bacterial build-up. Yes, it pulverizes fruits and ice better than than the Magic Bullet, but I wish I had looked further into other units like the Ninja.
We (my wife and I) love your product. There has just been one problem that we see occasionally when making our 'shake' in the morning. And it may have to do with what we put into our shake. We add a small packet of an orange flavored powder made by Max International called MAX-N-FUZE that adds flavor and it also has additional vitamins. I don't know if it is the nature of the powder or what. But occasionally the liquid inside the cup will leak out while we are mixing. And it creates quite a mess. And we have to clean it up every time. I screw the bottom on tight (I think) before I set the unit into the base, but it still happens sometimes. I don't know what needs to be done, or maybe you have a suggestion for me. But I thought I would write in anyway and inform you of the problem.
I would recommend this to a friend!
Response from nutribullet.comBy CB, NutriBullet Customer Care, December 3, 2014
Thanks for your feedback! Sometimes the NutriBullet cups get warped when they are washed in the dishwasher. You can purchase a new cup here: https://www.trynutribullet.com/accessories.html or contact customer service: https://www.trynutribullet.com/customer-service.html
We have had this NutriBullet Pro over 6 months and my husband uses it 5 days a week to make his morning protein frozen fruit smoothie. My daughters use it a few days a week for their smoothies. We are very happy with the product. The only slight complaint I have is the gasket ring gets some liquid under it and needs to be cleaned at least every few days, if not daily, even though I believe the instructions tell you not to remove it. All parts are very easy to clean though.