This is the 2nd time the rubber gasket has fallen out of the cup asssembly, (yes, I follow the guidelines and treat it well) but your customer service has been great. I bought the extended warranty, got a great smoothie recipe, and am looking at your soup maker now thanks to the outstanding help I received.
I bought my Nutribullet 2 years ago, and have been very happen with it, until one morning it failed to work. I called the company, the customer service representative went through a few problem solving techniques with me over the phone and when that failed to get the machine going, she simply said that they would replace my unit, all I was required to do was to pay for shipping. I should have my new machine in a few days and I couldn't be more pleased! I would not hesitate to recommend this company to anyone looking for a company that stands behind their product, and has amazing customer service!
I have had mine 6months now. Rrally Great for smoothie, Cocktail and milkshake making. But today i tried to make some cashew butter and had it turned on less than a minute with cashews in and it started smoking and broke :(. Not impressed.
This nutribullet has worked so well. It breaks up fruits and greens into juice and smoothies so quickly. I used to use a blender and I would get bits of fruit and greens not completely broken down but this is great!
I have been using the NutriBullet since 2013, and I just can't imagine not being able to have a healthy shake when I want one. It is so refreshing knowing that it is possible when you have a NutriBullet in your kitchen.