I bought The NutriBullet about 2 1/2 months ago and one of the blades was defective. I called, the person apologized and promptly took my information. I should receive my new blade in 10 to 12 working days. They also provided helpful hints to enhance the life of my machine and blades. And promptly took my information. I should receive my new blade in 10 to 12 working days. They also provided helpful hints to enhance the life of my machine and blades. I appreciate a company that stands by its product and values the consumer .
Bullet Pro was disappointing because it stopped working in mid-Oct. Also, so much gives impression of unsturdyness. Customer service was helpful in walking me thru efforts to get unit working.