Received the NutriBullet as a Christmas gift last year. My first tip-off should have been THERE IS NO ON/OFF SWITCH! You need to turn the container to operate it. That was difficult most times and after months of turning the container, the machine stopped working altogether. I called Customer Service but without a Gift Receipt I was out of luck. (LIKE THEY WOULDN'T RECOGNIZE THEIR OWN SHODDY PRODUCT). I threw it out and am now looking for a quality product to replace it. Don't waste your money!!!!!
I bought this in July of 2014 and it recently stopped working. I called their customer service department and spoke to Kimberly A. who was the nicest, and most helpful agent I think I ever dealt with in any company. It was such a refreshing experience as she was able to replace the part for next to nothing (warranty had expired).
I have had this for 9 months, stainless steal part underneath the blade now produces horrible rust color liquid when wet, plastic bits protruding from the cups have snapped, so cups are no use at all now. Don't buy.