Had an issue with the NutriBullet Pro that I received as a 2015 Christmas present and the extended warranty I purchased on it. The Service Rep was very helpful in resolving the issue, which made me extremely happy especially considering the Customer Service Departments in many companies today is lacking. Love my NutriBullet, use it daily!
After using my NutriBullet for 30 days, I noticed a problem with the motor. It would not stop after I would remove the container. When I called customer service, the very friendly representative explained to me how occasional spills can make the activation levers along the rim stick. She explained how to clean it, and now the machine is as good as new. I really appreciated the clear instructions and great demeanor of the service rep.
I purchased my nutribullet on 1/30/16 and have been unable to register my product with the serial number provided on the form and on the bottom of the unit. the registration site will not take the number, saying it is "incorrect."
Our NutriBullet 900 died--we have become dependent on in for morning protein smoothies. It was over a year old. The customer service took our information and did not say, "no", but rather gave us options that lead us toward getting another machine.
Got it in October and I could not be happier, I have a shake every morning, I use 1 cup of spinach, 1/4 cup mix berry's and a tablespoon of their power food and it makes for a fast breakfast that has all you need for the nutrients your body needs, I have also lost 20 pounds without trying.