Had mine for roughly a year and a half. While it was operating, it worked well. I used it sparingly when I wanted shakes or to blend up some vegetables to drink. Unfortunately, it stopped working all together.
I did everything I was supposed to do: read the website, emailed for tips but to no avail. Upon calling, I was made to feel like I was dumb and that I was lying about what I was telling the operator. Wasn't a comfortable or helpful situation.
After I went through everything he told me to do and was talked down to, it still didn’t work. I was thinking that I would finally be able to get a replacement for a malfunctioning part delivered or something to that effect, but not at all.
He was “checking” to see if he could get me a “discount” on a new one. I said I barely got to use the one I had, I shouldn’t have to pay for another already. I said no thanks and that I would rather spend my money on a Vitamix that actually backs their products and has excellent customer service. I’d recommend you do the same.
I absolutely LOVE this product and it makes the best smoothies ever. Super powerful and pulverized everything I put in it. Unfortunately it seems to be so powerful that it broke some of the plastic pieces that the housing in place so now I can't move it.
I use it daily to make my green smoothies and I love the ease of use. Just use care not to overfill the cup and you will not have an issue. I upgraded to the 900 and it is definitely more powerful.