Customer reviews from foodsaver.com
FoodSaver - Space-Saving Vacuum Sealer with Bags and Roll - Silver
Average customer rating
4.1
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
130
4 Stars
17
3 Stars
7
2 Stars
9
1 Star
28
78%of customers recommend this product.
(
69 out of
89)
Customer Reviews for FoodSaver - Space-Saving Vacuum Sealer with Bags and Roll - Silver
Customer Rating
1
Poor buy
on May 10, 2024
Posted by: Kitkat2
from Virginia
Gender:Female
I have had 2 previous Foodsaver systems and used them until I wore them out. Wanting the advantage of the size of this system, I selected the Spacesavor. What a mistake. It does not pull a sufficient vacuum and does not automatically seal. Now I am stuck with a unit that does not work and will have to buy another system.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy Customer Care, May 10, 2024
Hello.
Thank you for taking the time to provide us with your feedback. Your opinion is important to us.
We are sorry to hear that your FoodSaver is not working as intended and we apologize for the inconvenience.
If you are experiencing any issues with one of our products, we strongly encourage you to contact us directly via https://www.foodsaver.com/support/contact-us or through LiveChat.
We’re available Mon.-Fri. 9am -5pm Eastern Time.
We will be glad to assist you.
Thank you, and please stay safe!
FoodSaver Consumer Care
Thank you for taking the time to provide us with your feedback. Your opinion is important to us.
We are sorry to hear that your FoodSaver is not working as intended and we apologize for the inconvenience.
If you are experiencing any issues with one of our products, we strongly encourage you to contact us directly via https://www.foodsaver.com/support/contact-us or through LiveChat.
We’re available Mon.-Fri. 9am -5pm Eastern Time.
We will be glad to assist you.
Thank you, and please stay safe!
FoodSaver Consumer Care
Written by a customer while visiting foodsaver.com
Posted by: IanMc
Verified Purchase:Yes
This FoodSaver is much better than our 5nyear old one. The only thing i miss is chord storage.
Written by a customer while visiting foodsaver.com
Customer Rating
1
Not what I expected.
on April 14, 2024
Posted by: MamaSue1946
from Florida
Gender:Female
I'm very disappointed with this purchase after using another model for many years. The space saving feature was a draw as my other was an upright space saving model...it was a workhorse. My recent purchase does not have an accessory hose for my jar sealers and marinater. The outlet is there but no hose. It is difficult to snap close much more than I am comfortable doing..so afraid I will break the plastic tabs at each end. I would return it but frankly don't have the energy..I am 77 and taking care of my 84 year old husband who has fallen and broken his shoulder. Will just chalk this up to experience. Not a good model for me.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy Customer Care, April 23, 2024
Hello,
The starter kit may vary, depending on the retailer. If purchase from our website, the unit should come with an accessory hose.
Moreover, we are sorry to hear the lid is difficult to close and we will be happy to open a warranty claim for you.
Please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
The starter kit may vary, depending on the retailer. If purchase from our website, the unit should come with an accessory hose.
Moreover, we are sorry to hear the lid is difficult to close and we will be happy to open a warranty claim for you.
Please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com
Customer Rating
1
Don’t waste your money
on April 9, 2024
Posted by: AshS
from NY
Gender:Female
I got this as a present, and I finally took it out to use it. Very disappointed. I would never waste my money on this product. I hate that you have to scan a code to get the directions which isn’t the biggest deal in the world just annoying. It takes forever to seal something, and you have to push extremely hard for it to even work. If it wasn’t a gift, I would bring it back to the store. Don’t waste your money.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting foodsaver.com
Customer Rating
5
Awesome product!
on March 5, 2024
Posted by: In the kitchen
Love, love love this item. Keeps food fresh in freezer. If it broke today, I would run out to buy another one%!
Written by a customer while visiting foodsaver.com
Posted by: Ellen MC
from Fort Wayne, IN
Gender:Female
Verified Purchase:Yes
I am frustrated with this sealer. I am unable to close the sealer tightly, and because of this I am unable to seal my food. After about 15 minutes of pressing on the sealer I finally heard a click and the sealer sealed. I have tried to seal food 5 different times and I have the same difficulty. I will be sending this sealer back.
No, I would not recommend this to a friend.
Value
3
Response from foodsaver.comBy Customer Care, February 8, 2024
Hello!
Thank you very much for your feedback on our VS1260! We are very sorry to hear about the issues with the lid and we sincerely apologize for the inconvenience caused!
Both sides of the lid must be closed simultaneously - you have to hear the click on both sides in order for the unit to work properly.
We sincerely apologize for the issues it caused and should you require any further assistance, we will be happy to help!
In that case, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Thank you very much for your feedback on our VS1260! We are very sorry to hear about the issues with the lid and we sincerely apologize for the inconvenience caused!
Both sides of the lid must be closed simultaneously - you have to hear the click on both sides in order for the unit to work properly.
We sincerely apologize for the issues it caused and should you require any further assistance, we will be happy to help!
In that case, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com
Customer Rating
1
The greatest scam of all
on January 13, 2024
Posted by: Stupid shopper
from Florida
Gender:Male
I have been stupid enough to bu 2 of these, no suction on wet meat ,waste of money 15 minuts it was in the trash can ! Back to zip locks... DO NOT BUY UNLESS YOU ARE BAGGING CEREAL !
Value
1
Response from foodsaver.comBy Customer Care, January 15, 2024
Hello!
Thank you very much for your feedback on our VS1260! We are very sorry to hear it does not meet your expectations!
Unfortunately, if the liquids get into the unit, they might damage it inside - we always recommend pre-freezing moist foods, especially meat, before the process, to prevent this from happening.
For any further assistance, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Thank you very much for your feedback on our VS1260! We are very sorry to hear it does not meet your expectations!
Unfortunately, if the liquids get into the unit, they might damage it inside - we always recommend pre-freezing moist foods, especially meat, before the process, to prevent this from happening.
For any further assistance, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com
Customer Rating
1
Don’t waste your money stops working after a bit
on January 7, 2024
Posted by: LouGin
from Columbiaville, MI
Gender:Female
I bought this about 5 months ago worked great the first few times I used it, then it would not vacuum out the air. I contacted customer service which was a hassle. The lady acted like I was stupid and didn’t know what I was doing. I had to keep reminding her I already have a bigger food-saver I just wanted one for quick sealers. I finally got another one and again the first few times it worked great and then the same thing happened. Not only did it not vacuum out the air the side button kept sticking and it didn’t want to open after closing it shut. After all that now it quite working completely. For all those people who gave a good review I would be curious to see how it is working after several uses. I truly am disappointed and question whether Food Save still cares about the quality of their product because my other food saver works great and I have had for a very long time. Don’t waste your money on this one.
No, I would not recommend this to a friend.
Value
2
Response from foodsaver.comBy Customer Care, January 12, 2024
Hello!
Thank you very much for your feedback on our VS1260.
First of all, we would like to sincerely apologize for the situation with our Consumer Service - this is something that should have never happened!
Second of all - we are very sorry to hear about the issues with your unit!
We would like to have a chance to make this right for you, that is why we just sent you a message to the email provided in this review.
We apologize once again!
If you have any more questions, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Thank you very much for your feedback on our VS1260.
First of all, we would like to sincerely apologize for the situation with our Consumer Service - this is something that should have never happened!
Second of all - we are very sorry to hear about the issues with your unit!
We would like to have a chance to make this right for you, that is why we just sent you a message to the email provided in this review.
We apologize once again!
If you have any more questions, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com