Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Blue Shadow
Average customer rating
4.7
(7,783 Reviews)
Rating breakdown 7,783 reviews
5 Stars
6,373
4 Stars
1,046
3 Stars
206
2 Stars
55
1 Star
103
86%of customers recommend this product.
(
652 out of
755)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Blue Shadow
Customer Rating
4
Galaxy zfold7
on October 23, 2026
Posted by: Elaine
[This review was collected as part of a promotion.] Overall I really like my phone, but had to replace phone soon after I got it because the screen started messing up. I chose the silver phone but doe the replacement they could only offer me the blue phone which I do not like the color, but had no choice. Thanks to cases I can cover up the phone, but I can no longer use my clear case. Overall I still like and I chose the zfold but looking forward to the z roll out phone.
Value
4
Response from Samsung USBy R&R, October 27, 2026
Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
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Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
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Samsung Community
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Response from Samsung USBy R&R, October 27, 2026
Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
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Samsung Community
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https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This device is ideal for older generations
on October 23, 2026
Posted by: Nurseforrent
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold 7 because I wanted a single device that could effortlessly handle both productivity and downtime without compromise. For work, the expansive inner display is an absolute game changer. I can review documents, manage emails, and run split screen apps side by side without feeling cramped. When it’s time to unwind, the screen is incredible for streaming movies, catching live sports, and mobile gaming with zero lag. The slimmer build makes the outer screen comfortable for everyday texting, but unfolding it turns it into a complete workstation and entertainment hub in seconds. Definitely a solid choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great and fast
on October 22, 2026
Posted by: Mpnj2010
[This review was collected as part of a promotion.] Great phone, fast and very slim and light, haven't had an issue with it in a year, the only downfall is the Camera unit that is bulky making phone wobble a lot.
Value
4
Response from Samsung USBy R&R, October 23, 2026
Hello Mpnj2010,
We’re pleased to hear that your Galaxy Z Fold7 has been providing a fast and enjoyable experience! Its slim design, lightweight feel, and expansive foldable display make it a versatile companion for everyday activities. We acknowledge your feedback regarding the raised camera housing, which can cause the phone to wobble when placed flat. For certain activities, Flex Mode offers a great way to enjoy content while the phone is partially folded. We appreciate your insights and thank you for being a part of the Samsung Galaxy family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
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We’re pleased to hear that your Galaxy Z Fold7 has been providing a fast and enjoyable experience! Its slim design, lightweight feel, and expansive foldable display make it a versatile companion for everyday activities. We acknowledge your feedback regarding the raised camera housing, which can cause the phone to wobble when placed flat. For certain activities, Flex Mode offers a great way to enjoy content while the phone is partially folded. We appreciate your insights and thank you for being a part of the Samsung Galaxy family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
First time fold user
on October 22, 2026
Posted by: SamsungUserSince1992
[This review was collected as part of a promotion.] I chose this device because I think it was finally time where they had worked out 99% of the issues. Front screen is great. When you open it feels better. Yes the crease is visible and you can notice more in light. I mainly used it for entertainment and light work. I was surprised how well I could do both at the same time while it was open.
Value
4
Response from Samsung USBy R&R, October 23, 2026
Greetings SamsungUserSince1992,
Welcome to the Galaxy Fold experience! We're excited that you're enjoying the convenient cover screen, expansive inner display, and seamless multitasking capabilities of your Galaxy Z Fold7. It's great to hear how easily you're balancing entertainment and work on the larger screen. We understand your observation about the crease being more noticeable in certain lighting, which is a natural characteristic of foldable displays. We appreciate you sharing your first impressions and thank you for choosing Samsung!
-Ty
Samsung Support
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Welcome to the Galaxy Fold experience! We're excited that you're enjoying the convenient cover screen, expansive inner display, and seamless multitasking capabilities of your Galaxy Z Fold7. It's great to hear how easily you're balancing entertainment and work on the larger screen. We understand your observation about the crease being more noticeable in certain lighting, which is a natural characteristic of foldable displays. We appreciate you sharing your first impressions and thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The thinnest fold at that time!
on October 21, 2026
Posted by: Akhildee
[This review was collected as part of a promotion.] The Samsung Galaxy Fold7 5G is one of the best purchases I have made.. I chose the Fold7 as it was the thinnest foldable phone in the market with the best in class powerful Snapdragon processor made for Galaxy!
I chose the 12/512 version which satisfies all my storage and device needs. I have upgraded from the Samsung Galaxy S23 Ultra and to be honest it was a very good decision on my side, as this foldable now enables me to do many more multi tasking using the main screen. I also have to mention about the amazing camera setup Samsung has managed to put into this THIN FOLDABLE smartphone.
With all the pros, I also would like to mention that coming from the Galaxy S23 Ultra.. I miss the Spen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been a life changer!
on October 20, 2026
Posted by: Epv117
[This review was collected as part of a promotion.] When I first heard of the the model samsung galaxy fold 7 coming out, I truly wanted it. I've been interested in this series for a while now, but to finally get my hands on it, has changed my life.
I love being able to use the full screen. I don't think I could go back to a normal phone. The screen ratio and ability to do split screen in more ways than one has been an amazing experience. Closing the phone to talk on a call or take a photo is the most comfortable way I have used the fold. I mainly use the full screen for watching videos, reading, social media and acreen time as well as researching.
I have been able to use the phone as a mini tablet as well. Having a wireless mouse and keyboard allows me to take my work on the go. I'm truly enjoying this phone the way it is. The only downside I would say is that there is no fast/super fast charging and there is no pen included for the tablet features. Another thing I have realized that I miss occasionally is having a high quality camera to take photos... but this device is meant to do so much more than just that.
I do like the ability to use the back facing camera and also the front screen as a viewfinder when taking photos, and although the camera quality is not as great as some other series, it's still amazing enough that I could take pretty clear photos of the moon at night, small insects or details on plants and even birds that are quite long distance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 7 after 3 other folds
on October 20, 2026
Posted by: Gentry
[This review was collected as part of a promotion.] I chose the fold 7 after having 3 other folds. I enjoy having the ability to read on the internal screen. The fold 7 is noticeably slimmer than the older models. The only complaint I have is the phone wobble when closed and laying on a flat surface.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Major upgrade to the Fold 6!
on October 20, 2026
Posted by: Legionnori
[This review was collected as part of a promotion.] I chose the Z Fold 7 because I've enjoyed the Z Fold 5 and Z Fold 6! I can't go back to the standard no foldable format. I open up for pretty much everything I do. The wider screen of the Fold 7 made the front screen more usable but I actually did adore the narrower outside screen of the Fold 6. If they made it thinner, I might have stayed with a 6.3 inch screen.
I use the Z Fold 7 for everything from entertainment to multitasking for work. I can work in excel sheets and answer emails at the same time. If I wanted to watch YouTube while reading Reddit, I can do that too !
Only taking off one star due to the worse battery life and charging speeds. Fortunately these were improved on the Fold 8 Ultra! I'll definitely upgrade to the Fold 9 next year.
Value
4
Response from Samsung USBy R&R, October 22, 2026
Hello Legionnori,
It's fantastic to hear that you're enjoying your Galaxy Z Fold7! With its wider cover display, immersive inner screen, and versatile multitasking capabilities, it's perfect for balancing work and entertainment. We appreciate your feedback regarding battery life and charging speeds. To help maximize battery performance, try checking your battery usage by going to Settings, then Battery, and enabling Power Saving mode when necessary. Additionally, using a compatible Super-Fast Charger can help optimize the charging process. Thank you for your continued loyalty to the Samsung family!
Charge your Galaxy Z Fold7, Z Flip7, or Z Flip7 FE
Get the most out of your Galaxy phone or tablet battery
-Ty
Samsung Support
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It's fantastic to hear that you're enjoying your Galaxy Z Fold7! With its wider cover display, immersive inner screen, and versatile multitasking capabilities, it's perfect for balancing work and entertainment. We appreciate your feedback regarding battery life and charging speeds. To help maximize battery performance, try checking your battery usage by going to Settings, then Battery, and enabling Power Saving mode when necessary. Additionally, using a compatible Super-Fast Charger can help optimize the charging process. Thank you for your continued loyalty to the Samsung family!
Charge your Galaxy Z Fold7, Z Flip7, or Z Flip7 FE
Get the most out of your Galaxy phone or tablet battery
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US