Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Blue Shadow
Average customer rating
4.7
(7,783 Reviews)
Rating breakdown 7,783 reviews
5 Stars
6,373
4 Stars
1,046
3 Stars
206
2 Stars
55
1 Star
103
86%of customers recommend this product.
(
652 out of
755)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 256GB (Unlocked) - Blue Shadow
Customer Rating
4
The Almost Perfect Folding Phone
on October 30, 2026
Posted by: Mattybabs
[This review was collected as part of a promotion.] When I was looking for something that could handle both my classes and my downtime, I chose the Galaxy Z Fold 7, and it’s been a total game-changer for my daily schedule.
As a college student, being able to multitask on one screen is huge. I use my Samsung device for school literally every day—being able to pull up a PDF on one side of the screen and take notes on the other makes studying, writing papers, and keeping track of assignments way less stressful. When I’m not doing homework, that big inner screen makes it super easy to stay organized, check emails, and manage group projects without needing to pull out a laptop.
When it comes to entertainment, the main screen is insane. I use it all the time for streaming shows, catching live sports between classes, and watching movies when I have downtime. Gaming on it feels awesome too—the extra screen real estate makes everything way more immersive whether I’m playing quick casual games or heavier titles.
As a college student, being able to multitask on one screen is huge. I use my Samsung device for school literally every day—being able to pull up a PDF on one side of the screen and take notes on the other makes studying, writing papers, and keeping track of assignments way less stressful. When I’m not doing homework, that big inner screen makes it super easy to stay organized, check emails, and manage group projects without needing to pull out a laptop.
When it comes to entertainment, the main screen is insane. I use it all the time for streaming shows, catching live sports between classes, and watching movies when I have downtime. Gaming on it feels awesome too—the extra screen real estate makes everything way more immersive whether I’m playing quick casual games or heavier titles.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on October 27, 2026
Posted by: Techie4Life
[This review was collected as part of a promotion.] I chose the z fold after seeing a coworker using one and I can honestly say that being able to open up to a bigger screen really makes it so much more usable.
I love being able to see websites and videos in a full screen mode instead of the limited phone view.
Value
4
Response from Samsung USBy R&R, October 28, 2026
Greeting Techie4Life,
We're excited to hear that you’ve chose your Galaxy Z Fold7! The large main display, versatile multitasking features, and immersive viewing experience enhance everything from browsing websites to watching videos. It’s wonderful to know that the foldable design has added a new level of convenience to your daily routine. Thank you for choosing Samsung and sharing your experience with the Galaxy!
-Ty
Samsung Support
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We're excited to hear that you’ve chose your Galaxy Z Fold7! The large main display, versatile multitasking features, and immersive viewing experience enhance everything from browsing websites to watching videos. It’s wonderful to know that the foldable design has added a new level of convenience to your daily routine. Thank you for choosing Samsung and sharing your experience with the Galaxy!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This device has great versatility.
on October 26, 2026
Posted by: Misterj
[This review was collected as part of a promotion.] I chose this device cause I wanted a true phone-and-tablet hybrid that finally matches the slim, lightweight feel of a standard flagship slab phone, with the capability to be a full on laptop if I needed it to be.
Value
4
Response from Samsung USBy R&R, October 27, 2026
Hello Misterj,
Thank you for sharing your experience! We're thrilled that the Galaxy Z Fold7 delivers the versatility you were looking for. Its slim, lightweight design, expansive folding display, and powerful multitasking features make it easy to transition from everyday phone use to a more productive workspace. It's wonderful to hear that you're enjoying the flexibility of your device. Thank you for choosing Samsung!
-Ty
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Thank you for sharing your experience! We're thrilled that the Galaxy Z Fold7 delivers the versatility you were looking for. Its slim, lightweight design, expansive folding display, and powerful multitasking features make it easy to transition from everyday phone use to a more productive workspace. It's wonderful to hear that you're enjoying the flexibility of your device. Thank you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the screens!
on October 24, 2026
Posted by: Lizzerz
[This review was collected as part of a promotion.] I love my fold. Currently using the 7, had a 4 previously. Having a normal sized phone with the option of a larger screen is so convenient. I chose the fold originally for gaming- but find myself using the larger screen for workout vids or streaming shows and podcasts more. The larger screen also makes online forms or typing so much easier. Both screens have great quality.
The phone operates fast and smooth- battery life is still most of the day after 10 months of heavy use. It rarely overheats even if I'm using while charging. I highly recommend to anyone who is on the phone alot or uses their phones for work.
Value
5
Response from Samsung USBy R&R, October 28, 2026
Hi there Lizzerz,
We are thrilled to hear that you are enjoying your Galaxy Z Fold7! Its convenient cover display, immersive main screen, and smooth multitasking capabilities make everything from gaming to streaming workout videos feel more versatile. It’s especially great to know that the battery life and performance continue to meet your daily needs. Thank you for your continued loyalty and for being a part of the Samsung family!
-Ty
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We are thrilled to hear that you are enjoying your Galaxy Z Fold7! Its convenient cover display, immersive main screen, and smooth multitasking capabilities make everything from gaming to streaming workout videos feel more versatile. It’s especially great to know that the battery life and performance continue to meet your daily needs. Thank you for your continued loyalty and for being a part of the Samsung family!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Hands down best phone out there
on October 24, 2026
Posted by: Jermbrown
[This review was collected as part of a promotion.] I chose this phone for the camera, and the accessibility to any and all apps. The memory is perfect for all photos I take of kids, pets and photo shoots with my wife. Never have less then one bar on connections.
Value
5
Response from Samsung USBy R&R, October 28, 2026
Hey there Jermbrown,
We're thrilled to hear your Galaxy Z Fold7 is capturing so many special moments! Its versatile camera system, generous storage, and reliable connectivity make it easy to photograph family memories, enjoy your favorite apps, and stay connected. It's especially wonderful knowing the camera has become such a valuable part of your experience. Thank you for choosing Samsung and sharing your Galaxy journey!
-Ty
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We're thrilled to hear your Galaxy Z Fold7 is capturing so many special moments! Its versatile camera system, generous storage, and reliable connectivity make it easy to photograph family memories, enjoy your favorite apps, and stay connected. It's especially wonderful knowing the camera has become such a valuable part of your experience. Thank you for choosing Samsung and sharing your Galaxy journey!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features
on October 24, 2026
Posted by: Smiley
[This review was collected as part of a promotion.] I chose this product because I've always wanted one, finally I got it, I use it for personal and business, I also play games, easy to understand, camera is great as well, im still learning new things about the phone, i give it a 10+, thank you samsung 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy!
on October 24, 2026
Posted by: Mgirl23
Terrible phone! My fiance and I both bought these phone and inside screen turned black the first couple months of having them! I got my fixed but now its broken again! My fiance took his in and they took a black light to his phone and said oh there is a small scratch we cant fix it! He never dropped his phone pr anything.. now he is stuck paying a phone that is broken! And these phones arnt cheap!
Response from Samsung USBy R&R, October 26, 2026
Hello Mgirl23,
Thank you for sharing your experience with your Galaxy Z Fold7. We appreciate the time you took to provide your feedback. The Galaxy Z Fold7 is designed to support multitasking, creativity, and everyday use through its dual-screen functionality. It's important to note that preferences for features may differ from those of previous Galaxy devices or models. The foldable display design involves engineering trade-offs that can be perceived differently by users.
We value your insights on how the Galaxy Z Fold7 is performing in real-world scenarios. Additionally, we offer an extended warranty program for your Galaxy Z Fold7. Samsung stands behind the quality of its products with a warranty that covers any manufacturing defects in materials and craftsmanship. This warranty is valid for 12 months, as specified for each product. With this protection, you can have peace of mind knowing that your investment is safeguarded throughout this period, ensuring the reliability and performance you expect from Samsung.
For more information about our Samsung Care+ program, please check the link below. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy Z Fold7. We appreciate the time you took to provide your feedback. The Galaxy Z Fold7 is designed to support multitasking, creativity, and everyday use through its dual-screen functionality. It's important to note that preferences for features may differ from those of previous Galaxy devices or models. The foldable display design involves engineering trade-offs that can be perceived differently by users.
We value your insights on how the Galaxy Z Fold7 is performing in real-world scenarios. Additionally, we offer an extended warranty program for your Galaxy Z Fold7. Samsung stands behind the quality of its products with a warranty that covers any manufacturing defects in materials and craftsmanship. This warranty is valid for 12 months, as specified for each product. With this protection, you can have peace of mind knowing that your investment is safeguarded throughout this period, ensuring the reliability and performance you expect from Samsung.
For more information about our Samsung Care+ program, please check the link below. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Zfold7
on October 23, 2026
Posted by: ACOOKIE
[This review was collected as part of a promotion.] I chose to provide this review. I have had my phone for less than a month and the fold of the big screen has already crashed!! I never dropped or damaged my phone so not sure what happened, just thankful for insurance. Besides that it is the best phone that I ever had. It does a lot of amazing things and so much more that I still am not aware of. Gaming is really
Value
4
Response from Samsung USBy R&R, October 27, 2026
How is it going ACOOKIE,
Thank you for sharing your experience! We’re glad to hear that you’re enjoying the expansive display, powerful multitasking capabilities, and immersive gaming experience of the Galaxy Z Fold7. We understand your concern regarding the folding display becoming unresponsive shortly after purchase. We recommend having the device evaluated through Samsung's authorized repair services to determine the appropriate next steps and available coverage. Your feedback is important to us, and we appreciate your choice of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your experience! We’re glad to hear that you’re enjoying the expansive display, powerful multitasking capabilities, and immersive gaming experience of the Galaxy Z Fold7. We understand your concern regarding the folding display becoming unresponsive shortly after purchase. We recommend having the device evaluated through Samsung's authorized repair services to determine the appropriate next steps and available coverage. Your feedback is important to us, and we appreciate your choice of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US