Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
Average customer rating
4.4
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
29
4 Stars
7
3 Stars
4
2 Stars
0
1 Star
3
77%of customers recommend this product.
(
10 out of
13)
Customer Reviews for ASUS - Refurbished Excellent - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
Customer Rating
5
Amazing laptop with too big of a mouse pad
on September 24, 2025
Posted by: E Wagner
from San Diego, CA
Verified Purchase:Yes
The laptop is amazing, the performance is top notch. The materials used and graphics are all top notch. The only issue that I have is that the mouse pad is insanely large. It makes typing on the keyboard without an external keyboard very daunting
Written by a customer while visiting https://www.asus.com
Posted by: Losay
from Forrest City
Verified Purchase:Yes
Yo yo yo check check it out, bro is the fast on my life I swear to God this matter is the top number one bro I don’t know what I’m saying but this laptop be making on anything like 200 or 250 frame and 4K yeah, you might watch 4K but this is the best he’s strong Everything I mean he’s the best bro just yeah no question this is the best.
Written by a customer while visiting https://www.asus.com
Posted by: Alonzo907
from AK
Frequency of use:Daily
Verified Purchase:Yes
I was a bit hesitant on purchasing this laptop, but after having it for a couple of weeks and putting it to use for work and gaming I am enjoying it very much. I thought it was going to be an issue with the monitor being bigger than my last laptop which was 16" but this one does not disappoint. After loading all the apps for gaming and testing it out on Apex, Warzone, I am very happy with the choice I made. Was easy to install more memory as well, this laptop runs the games I play without any issues at all.
Written by a customer while visiting https://www.asus.com
Posted by: Timur T
from Pemberton, New Jersey
Frequency of use:Daily
Verified Purchase:Yes
This is my second Strix and won't be my last. Whenever I need to upgrade I look at all the offerings and everytime I land on Asus. They've never dissappinted me and certainly havn't this time. The performance for the price is unbeatable
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Greatest purchase I’ve made, worth every penny.
on August 16, 2025
Posted by: Luwe
from Chicago, Illinois
Frequency of use:Daily
Verified Purchase:Yes
All out great laptop, performance and power and looks
Written by a customer while visiting https://www.asus.com
Customer Rating
3
Windows Crash for running local AI img generator
on August 6, 2025
Posted by: SynapticGamer
from Minnesota
Frequency of use:Daily
Verified Purchase:Yes
Machine is good but cant handle Open Source AI img
Response from https://www.asus.comBy Chantae, CLM, August 6, 2025
Dear Synaptic Gamer,
We’re sorry to hear that your system is encountering blue screen errors when running open-source AI image applications. This is certainly not the performance we aim to deliver, and we understand how disruptive this can be. To help resolve the problem, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2508006720-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
We’re sorry to hear that your system is encountering blue screen errors when running open-source AI image applications. This is certainly not the performance we aim to deliver, and we understand how disruptive this can be. To help resolve the problem, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2508006720-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Written by a customer while visiting https://www.asus.com
Posted by: LauraD
from Nashville TN
Verified Purchase:Yes
I am finding that the laptop has excellent graphics. They are clear and bright. I am enjoying the speed and ease of movement, too. I can also surf the internet quickly and safely because all of my security programs run smoothly.
Written by a customer while visiting https://www.asus.com
Posted by: BobWCheese
from Ellenton Florida
Frequency of use:Daily
Verified Purchase:Yes
A little on the heavy Side. A lot of power and heat. It will take some getting used to. The lighting system is very hard to manage, and special keys are all but unreadable (QWERASDF) on a backlit keyboard. I put paper stickers on the keys to see them at night. I still haven't been able to figure out how to turn off the strip lights.
Written by a customer while visiting https://www.asus.com