Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
Average customer rating
4.4
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
29
4 Stars
7
3 Stars
4
2 Stars
0
1 Star
3
77%of customers recommend this product.
(
10 out of
13)
Customer Reviews for ASUS - Refurbished Excellent - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
Posted by: Anonymous
from Orlando, Florida
Frequency of use:Daily
Verified Purchase:Yes
This gaming laptop is my first but compared with my desktop I honestly can say I don’t see a difference in the graphics. I love having the portability of this laptop and do appreciate the aesthetic ASUS was going for. If I could review and do a full on product testing for ASUS I would because this laptop is the beast and will handle all you throw at it. Keep the good work coming looking forward to the further development in gaming laptops.
Written by a customer while visiting https://www.asus.com
Posted by: Anthony D.
from California
Frequency of use:Daily
Verified Purchase:Yes
Fastest gaming laptop ever! Purchase if you can afford it.
Written by a customer while visiting https://www.asus.com
Posted by: Jean Marie H
from TN
Frequency of use:Daily
Verified Purchase:Yes
This laptop is the best that I have purchased. Able to upload and download files while on a zoom call. Handles my monitors with out lagging.
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Good if you don’t got 4to5 hundred more to care
on November 1, 2025
Posted by: Anonymous
from Minneapolis
Frequency of use:Daily
Verified Purchase:Yes
Real nice ngl power fr Good if you don’t got 4to5 hundred more to care for the looks of the scar
Written by a customer while visiting https://www.asus.com
Posted by: Aryace
from San Antonio, TX
Frequency of use:Daily
Verified Purchase:Yes
Screen would randomly artefact during the one week I had the product. Returned for full refund.
Response from https://www.asus.comBy Chantae, CLM, November 1, 2025
Dear Valued Customer,
Thank you for sharing your experience with the ASUS G815LW gaming laptop. We sincerely apologize for the screen artifacting issue you encountered during your time with the product. We understand how frustrating it must have been and appreciate you taking the time to provide your feedback.
We acknowledge that the laptop has been returned, and your comments will be shared with our product development team to help improve future models and user experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506009592-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS G815LW gaming laptop. We sincerely apologize for the screen artifacting issue you encountered during your time with the product. We understand how frustrating it must have been and appreciate you taking the time to provide your feedback.
We acknowledge that the laptop has been returned, and your comments will be shared with our product development team to help improve future models and user experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506009592-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: MR3G
from Maryland
Verified Purchase:Yes
Bought this 2025 G18 in July of '25 it's now October and I've had to send it out due to screen tearing and idle temps of the CPU at 98c, crashes on games and Davinci resolve. Hope they can fix it or get me a replacement. I've always bought ASUS and I really hope you guys pull through.
Response from https://www.asus.comBy Chantae, CLM, October 27, 2025
Dear MR3G,
Thank you for sharing your experience with the ROG G18 (G815LW). We're sorry to hear about the screen tearing, high CPU temperatures, and crashes you've encountered. That’s not the level of performance we aim to deliver, especially on a premium gaming laptop. We understand the device has been sent in for service, and we truly hope it’s repaired and returned to you promptly. Your feedback will be passed along to our product and service teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2508006720-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ROG G18 (G815LW). We're sorry to hear about the screen tearing, high CPU temperatures, and crashes you've encountered. That’s not the level of performance we aim to deliver, especially on a premium gaming laptop. We understand the device has been sent in for service, and we truly hope it’s repaired and returned to you promptly. Your feedback will be passed along to our product and service teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2508006720-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: RInt
from Los Angelas, California
Frequency of use:Daily
Verified Purchase:Yes
I had just gotten this after another ACER computer failure from their own gaming line and I do not regret the jump what-so-ever, there isnt much bloatware, the ASUS software and bios updates and run clean without windows conflicts as well as playing better with my VR equipment as well! Easy install of additional ram and M.2 as advertised and this is probably the fastest dang laptop ive owned. 10/10 look forward to looking into ASUS stuff when I get around to building a tower
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
from Florida Saint Petersburg
Frequency of use:Daily
Verified Purchase:Yes
Excellent performance and thermals across the board with the exhaust system. great upgradeability I plan on using later on to easily upgrade my ram and storage. Additionally, superb build quality with high quality camera, microphone, and sound all at a high level. Overall, I highly recommend this laptop and other iterations of it.
Written by a customer while visiting https://www.asus.com