Customer reviews from Touchstone Home Products
Touchstone Home Products - 45 in. Wall Mounted Recessed Sideline Smart Electric Fireplace 1500W - Black
Average customer rating
4.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
41
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Touchstone Home Products - 45 in. Wall Mounted Recessed Sideline Smart Electric Fireplace 1500W - Black
Customer Rating
4
Repairs needed before use
on February 2, 2021
Posted by: Michael D.
The fireplace is beautiful and of good quality. Would have given 5 stars had it not been for the fact that the rotating reflector bar inside was not installed correctly and one end was out of the proper location. It resulted in an awful clunking noise when the unit was turned on. We had to remove multiple screws and open one end of the unit to access the interior and correct the placement. However, once it was corrected the unit worked as expected. Installation was simple and it looks great!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Statement piece
on January 2, 2021
Posted by: Carole B.
I love our new fireplace ! It makes our home look so cozy. I’m so happy with it.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Very satisfied
on December 22, 2020
Posted by: Michael
Packaged well and easy to install. The flame quality is great! Way better than the pictures. This is a 58 inch wall so you can see the coverage of the 45 inch unit. Great product
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Florida Fireplace
on September 1, 2020
Posted by: Linda M.
Evan was so helpful in answering all my questions and concerns! I looked at Electric fireplaces at shops where I live but none look as real as the 45 sideline! I wanted to keep my wall unit and add the fireplace into the bottom cabinet and it came out amazing! My husband did a great job making it fit just right! We live in Florida and have mostly warm days and nights so this works perfectly for us! I hope you keep the 45 sideline around for a long time just in case I ever have to replace it!! Thanks Touchstone!!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Amazing
on July 6, 2020
Posted by: Gina M.
We initially bought another brand electric fireplace and were very disappointed at how unrealistic the flame looked. After some extensive research I found Touchstone and am so glad I did. The flame is beautiful and so cozy. It is everything I imagined when we decided to buy an electric fireplace
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
New Home fireplace
on June 1, 2020
Posted by: Cheryl S.
It looks great, and was easy to install. I haven't used it yet as it is for a remodel.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Amazing!!!!!!
on February 26, 2020
Posted by: carla t.
This fireplace is so realistic and so beautiful as well as functional with the heat blower. I am an interior designer and have had several friends request to build a fireplace and use the Sideline 45 Recessed Electric after seeing mine. I love this fireplace!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
We love it!
on December 2, 2019
Posted by: Carley T.
We ordered the Sideline 45 and absolutely love it. Easy install and instructions. Puts out a perfect amount of heat for our living room. Would definitely purchase again!
Written by a customer while visiting Touchstone Home Products