Customer reviews from Touchstone Home Products
Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Average customer rating
4.7
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
48
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Customer Rating
4
High quality unit
on December 28, 2021
Posted by: Anonymous
This is truly a great unit. Nice and relaxing. Heater is pretty quite and heats well. I bought this for my girlfriend and she loves it. I do have one small issue. It has 6 flame color choices but a couple of them are real close in color. It would be nice if there was a little bit more color definition in the different flame colors .The bed colors are great and the ability to control bed intensity, flame intensity and speed is really nice This is the best unit I have seen. Delivery was great. I hung it the wall for now but when the weather get better I plan on mounting it in the wall.I did order different colored crystals but I prefer the clear onesThe clear ones show how great the bed colors are. The construction of unit is high quality.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
It looks awesome!
on October 25, 2021
Posted by: Alvaro C
I am just framing the fireplace wall. I unpacked the unit, plugged it and made sure that everything is working. I also placed it in the rough-in to ensure it fits correctly. It looks awesome! I cant wait to finish my project and start enjoying my new fireplace now that the weather is getting colder!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Fireplace
on October 12, 2021
Posted by: Mike R
I am finishing a basement and we install this under the new TV unit it looks amazing the colors are incredible it’s absolutely beautiful I would highly recommend this company they are amazing
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Sideline Elite Smart 72 - Super Easy
on October 7, 2021
Posted by: Jay J
This product was very easy to install and set up. The variation of flame and color controls offers a wide range of viewing options
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Not very realistic.
on September 28, 2021
Posted by: David R
I am disappointed with the Touchstone fire place. The flames look real fakey.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Love!!!
on September 3, 2021
Posted by: Lori V
We just installed this a year ago, and absolutely loved everything about it. We ended up selling our house and moved out of state a month ago and miss it soo much that we are buying another to have installed in our new house.attached are pics of the 72” we installed at our last house
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Great Fireplace and Great Price
on July 30, 2021
Posted by: Nick A
I researched electric fireplaces for several weeks, and decided to purchase Touchstone, because of the reviews and very reasonable price. We've had our 72 Sideline Elite for about a month now, and we're 100% happy, because it is beautiful and realistic. Everyone that sees it gives us compliments, and they're impressed with all the features. We definitely made the right choice with Touchstone, and would not hesitate to recommend them!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Looks Great, Works Great
on March 18, 2021
Posted by: Caleb B
Now that I have it installed, I really like sitting out on the patio at night. Can't decide which flame color I like the best.
Written by a customer while visiting Touchstone Home Products