Customer reviews from Touchstone Home Products
Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Average customer rating
4.7
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
48
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Customer Rating
5
Great unit. Waiting for installation
on January 8, 2023
Posted by: Richard L
This is the unit that we truly wanted. we are waiting to have the wall built in our home. Contractor should be over mid to end February. We have not taken it out of the box yet and really looking fi=orward to the ambiance that this will add to our home.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Sideline elite 72
on November 17, 2022
Posted by: Tony W
Just Installed my fireplace hardwired in a built in enclosure without issues. The unit works great however the fan is a little louder than I had hoped but nothing crazy. The system looks awesome and heats the 20x20 area without issues. Only had system for a couple of weeks now so I can’t comment on reliability. Touchstone was awesome to deal with and even offered the system at a discounted price. The unit arrived as stated on a pallet and double boxed. I’m thinking of purchasing a second unit for another room.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Beautiful
on November 4, 2022
Posted by: Anonymous
I had an older Napolean, decided to get something with a slimmer frame. Super happy, this one is an upgrade for sure. It’s sleek looking. Really like the smart features/using with Alexa. Also like that you can make the bed color different from the fire. Super pretty. Looks more like a real fireplace, though you can unfortunately tell the flames are fake (as with all electric), but still beautiful.
Written by a customer while visiting Touchstone Home Products
Customer Rating
1
Bussness to ba
on October 17, 2022
Posted by: Mireya G
This is the worst company I have ever had, I do not recommend it to anyone, they sent it when they wanted, I paid three times
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Our new fireplace
on June 26, 2022
Posted by: Yvette V
We received our fireplace today. It was very well packed and secure. I give this 5 stars ! It’s beautiful and well worth the money! You get the stones and the wood look. The colors are vibrant and relaxing. I love the the thin frame around it. I highly recommend!
Written by a customer while visiting Touchstone Home Products
Customer Rating
2
Multiple Disconnection from my phone
on March 10, 2022
Posted by: Wagner S
Item is okay but the connection with the app is unstable and need to add the fireplace a couple of time already, I had to start a “add device” procedure more than 3 times in less than 1 month
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Unbelievable beautiful!
on February 26, 2022
Posted by: Debbie L
Love my build out for my 72” electric fireplace. I just used the clear crystals. I love the modern look and how the many colors you can use. It has open up my room and makes it look bigger. Very beautiful!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Great Product
on February 17, 2022
Posted by: John S
I ordered a 72” Elite and we love it! It was easy to install and with the depth being only 5 1/2”, it is easy to design around. We live in Florida, so we primarily use it for aesthetics, although we have run the heater on some cool nights. Two things you want to be aware of: First, be precise on your rough opening. Second, see if you need an additional breaker as it is rated for 1500 watts running on high heat. I added a 20amp breaker just for my TV and fireplace and it worked out well. I wish I could publish a picture, it is awesome!
Written by a customer while visiting Touchstone Home Products