Customer reviews from Touchstone Home Products
Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Average customer rating
4.7
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
48
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for Touchstone Home Products - 72 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Customer Rating
4
Beautiful
on December 10, 2023
Posted by: Andi J
Very impressed with the Sideline Elite 72” fireplace. It’s the perfect focal point in my living room for additional coziness and ambiance. My only complaint – and why I can’t give it 5 stars – is the noise of the fan. We installed this under a 65” TV and you really have to turn up the volume when it is running. I love that it works without the heat, but the fan could be quieter. I hope it is something Touchstone improves upon in future models. Otherwise, this is a great fireplace for the price. And, the company couldn’t be more responsive and helpful. I would definitely recommend.
Written by a customer while visiting Touchstone Home Products
Customer Rating
3
on December 8, 2023
Posted by: Anonymous
The company is very nice . But the product is not good for me it’s very one dimensional and didn’t wow me like o was hoping . I see thees units that have depth and look way better . So I’m disappointed
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
ABSOLUTELY STUNNING! Transformed my space!
on November 15, 2023
Posted by: Anonymous
I wanted to build out a fireplace in our living room, and chose the Touchstone Sideline Elite 72 inch Recessed Smart Electric Fireplace. I could not be happier with how it turned out. The insert is easy to put together, not too heavy to lift, but looks incredible. It is so luxe, and looks like real flames! Living in FL, I love that there are options to have heat on low or high, or not to have heat at all, but still get to enjoy the flames. Love all the different colors the flames can be too! 10/10 recommend this fireplace, and DEFINITELY recommend choosing a touchstone fireplace.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Gorgeous fireplace
on July 26, 2023
Posted by: Lisa P
This item is absolutely beautiful. We really like the slim profile on the face of it. Flames are really pretty too.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Great Looking
on April 9, 2023
Posted by: Geff O
Unbelievable price for a 72& WiFi enabled fireplace. Fits perfectly on this large wall. Gives the room a Model Home quality appearance!
Written by a customer while visiting Touchstone Home Products
Customer Rating
4
The remote won’t link up
on March 14, 2023
Posted by: Shay T
The remote won’t link up. I haven’t been able to use it. I tried the QR code, but it doesn’t have the fireplace as an option to choose to get it hooked up any advice? Other than that, it’s a beautiful piece.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Perfect, again
on March 6, 2023
Posted by: Anonymous
I’m a dealer and sell these frequently, i only use sideline elites, great value for the money and one of the best looking units out there and it’s packed with features
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Project underway
on January 25, 2023
Posted by: Anonymous
The project is underway to be completed by the end of the month. So I have not installed the fireplace yet but it will be the last thing installed.
Written by a customer while visiting Touchstone Home Products