Customer reviews from Touchstone Home Products
Touchstone Home Products - 60 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Average customer rating
4.8
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
53
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for Touchstone Home Products - 60 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Customer Rating
4
Enthusiasm Extinguished
on October 27, 2020
Posted by: Eric B
Upon receipt we were excited to test out the unit before installation into our entertainment wall. We determined the flame wasn’t working.We called the contact number and received instructions on taking the back off the unit and found the exact malfunction they described. It took a week for the replacement part to arrive. If there was a frequently identified issue why wasn’t it identified before shipment and the buyer responsible to repair/replace.“Enthusiasm Smoldered”
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Very Pleased with our Sideline Elite
on July 23, 2020
Posted by: Jim A
When we purchased our new home we opted out of getting the Gas Fireplace because it protruded into the room 2 feet and shortened the space. We realized that a recessed electric fireplace would only take up inches rather than feet so we began looking into those. By far the Touchstone Sideline Elite was the best and most affordable choice.Purchase at the website was seamless and delivery rapid.With a 5 inch depth I was able to frame using 2x6 lumber, so that the finished fireplace comes to 7 inches off the wall.Installation was simple and the rough opening dimensions allow the insert to fit like a glove.We have been playing with the color combinations of th flames and crystal bed to get it to one that we can agree on.We are very happy with our decision to purchasw the Touchstone Sideline Elite 60.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Value for price paid
on February 15, 2020
Posted by: Cynthia R
Love this fireplace and how it looks in my new tiled wall with a mantle and mounted TV. Everything works perfectly together.
Written by a customer while visiting Touchstone Home Products