Customer reviews from Touchstone Home Products
Touchstone Home Products - 60 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Average customer rating
4.8
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
53
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for Touchstone Home Products - 60 in. Wall Mounted Recessed Sideline Elite Smart Electric Fireplace 1500W - Black
Customer Rating
1
Great at First; No Longevity
on November 27, 2024
Posted by: Anonymous
Has I done this review in 03/2023 I would have been very satisfied s as the unit did everything I needed it to. Spring ahead to 08/2024 and for reasons yet to be known (11/2023) the unit has not been able to be powered on. If this product gives the customer only 18 months of function then the consumer needs to find another product. We only ever used the lighting functions as we live in Florida, so the heat was never needed. It’s hard to invest in another Touchstone unit after this experience to replace the unit that is nothing more then an eye sore in our built-in wall unit. Other brands may be sought out that can give more then 18 months of functionality. Good luck to those that purchase this unit.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Excellent fireplace!
on October 30, 2024
Posted by: Jeff R
Realistic look and it has many options such as ember color, ember brighnes, flame color,flame height,etc. I did alot of research and Touchstone is the best around!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Fits perfect - looks fantastic
on September 25, 2024
Posted by: Mary N
It was easy to learn how to use, beautiful appearance and exactly what we had been wanting. Have not had the opportunity to try the two heat settings yet, but anxious to use this winter.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Nice unit
on July 31, 2024
Posted by: Lisa M
It’s a very nice item. My son-in-law said it was easy to install and I couldn’t put more happy with how it looks in my space.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Quality unit
on June 2, 2024
Posted by: Dominick B
Sideline Elite 60 is everything it’s advertised to be. Very versatile with many color options. Easy to use. Sleek and attractive even when not illuminated. Super easy installation into a hearth I built from rough in dimensions.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
New fireplace
on April 15, 2024
Posted by: William M
It's still in the box. We are waiting for our contractor to remodel our livingroom
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Great fireplace ! Highly recommend
on April 9, 2024
Posted by: Mike M
I did a lot of research online and various social media apps - this was my top choice and I love it. On top of that, their customer service was excellent (which is not always the case when shopping online). Bottom line, I would highly recommend.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Wonderful Addition to Our Livingroom
on March 9, 2024
Posted by: Steve S
Our Sideline Elite has been a wonderful addition to our livingroom. No fuss, no mess, just the flip of a switch and we have a cozy atmosphere. Installation was easy and I'm glad we went with Touchstone
Written by a customer while visiting Touchstone Home Products