Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2023 128GB (Unlocked) - Sage Green
Average customer rating
4.3
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
59
4 Stars
16
3 Stars
7
2 Stars
2
1 Star
7
76%of customers recommend this product.
(
50 out of
66)
Customer Reviews for Motorola - Refurbished Excellent - razr 2023 128GB (Unlocked) - Sage Green
Customer Rating
5
Small enough to fit in my pocket
on September 2, 2024
Posted by: Harleygma
from Marysville, Indiana
I am so glad I bought this phone. Its the perfect size and takes great photos! So easy to use.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 2, 2024
Hi Harleygma, That’s wonderful to hear! We’re thrilled that you’re enjoying your new phone and finding it convenient and user-friendly. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone and camera!
on August 20, 2024
Posted by: James333
from Hot Springs, Arkansas
I really enjoy this phone. Esta perfecta!
The size is Wonderful and so is the camera. The outside display is simple and can answer phone calls!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2024
Thank you so much for your wonderful feedback, James333. We're thrilled to hear that you're enjoying your Motorola phone. It’s great to know that the size and camera are hitting the mark for you and that the outside display's simplicity is working well for answering calls. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Meets my needs and has some nice features
on August 20, 2024
Posted by: Zmore
from Eastern Kentucky
The things I like about the Razr 2023:
Folds to a compact pocketable size
Outside display shows what I need to know at a glance, I don't need a big outside display.
Inside display is large and sharp
Camera is great and at ultra res it is fantastic.
More than fast enough processor for browsing, email, videos and video calls.
Gestures and other customizations are handy and slick.
As a phone it's easy to hold, easy to hear and the microphones pick up sound well.
Charges quickly and holds charge well.
Folding part way makes for some clever positioning for photos, videos and viewing.
Folds to a compact pocketable size
Outside display shows what I need to know at a glance, I don't need a big outside display.
Inside display is large and sharp
Camera is great and at ultra res it is fantastic.
More than fast enough processor for browsing, email, videos and video calls.
Gestures and other customizations are handy and slick.
As a phone it's easy to hold, easy to hear and the microphones pick up sound well.
Charges quickly and holds charge well.
Folding part way makes for some clever positioning for photos, videos and viewing.
Things that are a compromise:
Small amount of storage
No SD slot.
Small amount of storage
No SD slot.
Things I don't like:
Too much Googlishness. I know it's Android, but some of the Google could have been reduced if Motorola had some apps customized for their phones. I spent days finding all the Google nosey stuff and restricting it. In the meantime, my data usage skyrocketed with background activity I did not want.
Too much Googlishness. I know it's Android, but some of the Google could have been reduced if Motorola had some apps customized for their phones. I spent days finding all the Google nosey stuff and restricting it. In the meantime, my data usage skyrocketed with background activity I did not want.
Overall I'm pleased with the Razr 2023. The price was a lot less than competitors models and still has features that rival them.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2024
Hi Zmore, We're glad to hear you're pleased with the phone's design, display quality, camera performance, and overall functionality. It’s great to know that the compact size and unique folding feature are adding value to your experience. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Features and Functionality are good.
on July 31, 2024
Posted by: FrankG
from Sauk City, WI
I am just getting used to it but so far it seems relatively easy to use.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 1, 2024
Thank you for the feedback, FrankG. We're glad to hear that you're finding the features and functionality to be good. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
1
I expected a paper manual when buying a new device
on July 10, 2024
Posted by: Bruno 22
from Sarasota Florida
L I've had it almost a month and still don't know how to work it never again
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 11, 2024
Thank you for reaching out to us, Bruno. We appreciate your feedback regarding our decision to discontinue paper user guides in favor of digital resources. We aim to reduce paper usage and contribute positively to the environment while still ensuring you receive the support you need. We apologize for any inconvenience caused by the change. We understand that adjusting to a new device can sometimes be challenging, and we're here to assist you every step of the way. You can access a Mobile Optimized User Guide directly on your device by navigating to the main application menu and selecting "Help Center." This guide is designed to provide you with comprehensive support and answers to frequently asked questions. We've also emailed you a link where you can view or print the manual directly from our website.
Written by a customer while visiting motorola.com
Customer Rating
5
A great phone that fits in any pocket!
on June 25, 2024
Posted by: JackD
from West Texas
Finally, a great phone that will not only fit in a shirt or pants pocket, but does not fall out!
All of my past smartphones kept getting bigger and taller to the point of “where do you carry the heavy brick”. The razr - 2023 is very thin when unfolded and offers a taller screen than many bricks. The razr - 2023 also offers complete customization of the screen contents and app placement, unlike most of their competitors. Seems to be very well made after 3+ months use but only after my average use of 3 years will I know how the body and hinge hold up. The exterior of the phone is made from a very grippy material and is easy to hold. I am interested to find out how long the security updates and android system updates last. This unit is running ver 13 but ver 14 is out there.
All of my past smartphones kept getting bigger and taller to the point of “where do you carry the heavy brick”. The razr - 2023 is very thin when unfolded and offers a taller screen than many bricks. The razr - 2023 also offers complete customization of the screen contents and app placement, unlike most of their competitors. Seems to be very well made after 3+ months use but only after my average use of 3 years will I know how the body and hinge hold up. The exterior of the phone is made from a very grippy material and is easy to hold. I am interested to find out how long the security updates and android system updates last. This unit is running ver 13 but ver 14 is out there.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 25, 2024
Thank you for your detailed and positive feedback, JackD. We're thrilled to hear that you're enjoying the compact design, screen customization options, and overall build quality of the phone. Regarding your concerns about updates, we strive to provide timely software updates to ensure our devices remain secure and up-to-date. If in case you need help, kindly visit our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Flip phone flawless screen
on June 24, 2024
Posted by: Nivek7
from Cleveland, OH
3" x 3.5" folded, fits easily in pocket, stays protected. 3" x 7" full flawless screen. Nuff said.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 24, 2024
Hi Nivek7, Thank you for sharing your positive feedback. It sounds like you're enjoying the compact and protective design of your device, along with the impressive full-screen experience. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love the outside window!
on June 23, 2024
Posted by: DorothyFromKansas
from Branson, Mo
I bought this for my birthday, and I'm still getting used to features, and the little differences from the 2023 Moto G 5G Stylus. Folds up nicely in my bag, and I don't have to worry about the screen. All features work well, and I really appreciate the size of the screen - to me the most important factor - so much easier to see.
Response from motorola.comBy Mitch, Motorola Customer Care, June 24, 2024
Thank you for reaching out and sharing your positive experience with your new device, DorothyFromKansas. We're delighted to hear that you're enjoying the features and size of the screen, which is indeed a significant aspect for many users. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com