Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2023 128GB (Unlocked) - Sage Green
Average customer rating
4.3
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
59
4 Stars
16
3 Stars
7
2 Stars
2
1 Star
7
76%of customers recommend this product.
(
50 out of
66)
Customer Reviews for Motorola - Refurbished Excellent - razr 2023 128GB (Unlocked) - Sage Green
Customer Rating
1
failure as a product
on July 8, 2025
Posted by: the yag
from Gold Coast, QLD
I bought this phone about 2 yrs ago around christmas time, and right away it was amazing and useful. But about 2 months ago, I started to see a small part of the screen go dark in the corner, nothing major and I could still use it well. after some time, the phone would randomly click thing toward the top, and this was incredibly difficult to work with, as something might be clicked that I didn't want. about a month ago, a major portion of the screen around the middle turned black and unresponsive, and I know for a fact that the screen was at fault. The screen was scratchless, and was never dropped on the screen, but now my phone is now completely unusable.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, July 9, 2025
Hi Yaj, thank you for reaching out and detailing your experience. We're sorry to hear about the screen issues you've encountered, especially with a device that served you well for so long.
It’s clear you've taken good care of your phone, so it’s understandably frustrating to see the screen become unresponsive without any physical damage. We definitely want to look into this further. We have sent you an email to further assist you. We'll be waiting for your response.
It’s clear you've taken good care of your phone, so it’s understandably frustrating to see the screen become unresponsive without any physical damage. We definitely want to look into this further. We have sent you an email to further assist you. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
5
Flawless Product
on June 14, 2025
Posted by: Splahley
I Was sold this phone from a kin folk about 4months ago and she had just bought it BRAND SPANKIN NEW from A LEGIT ON BRAND ®️Moteralla SPOT ABOUT 5 MONTHS PREVIOUS TO HER PASSING IT ON TO ME JUST LIKE HAND ME DOWNS SHE SAID LETS "KEEP IT IN THE FAMILY THOUGH!
Response from motorola.comBy Carlos, Motorola Customer Care, June 14, 2025
Hi, thank you for your feedback. We are glad that you are enjoying the phone, knowing that it is working flawlessly even for a second user. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en
Written by a customer while visiting motorola.com
Customer Rating
4
I really like the size, weight & folding features
on June 11, 2025
Posted by: Lynne64
I bought this a week or two ago and it has been a nightmare trying to get everything working right with Straight Talk/Verizon
Response from motorola.comBy Mitch, Motorola Customer Care, June 13, 2025
Hi Lynne64, Thank you for sharing your thoughts, and we're glad to hear you're enjoying the size, weight, and folding features of your phone. We're sorry to hear about the challenges you've faced getting everything set up with Straight Talk/Verizon. That’s not the experience we want for our customers. We’d love the opportunity to help make this right. We have sent you an email. Please reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
5
My daughter loves her phone
on June 3, 2025
Posted by: Najwamama71
I brought the phone for my daughter and she loves it the pictures are beautiful and she has not had a dropped call!
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
That’s fantastic to hear, thank you for sharing!
We’re so glad your daughter is enjoying her new phone. It’s great to know that the camera is capturing beautiful photos and that the call quality has been reliable; those are exactly the kinds of experiences we strive to deliver. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en
We’re so glad your daughter is enjoying her new phone. It’s great to know that the camera is capturing beautiful photos and that the call quality has been reliable; those are exactly the kinds of experiences we strive to deliver. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great love my razr
on May 21, 2025
Posted by: Yftp
Going on 2 year love it getting the 2025 ultra next.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 22, 2025
Hi Yftp, We're thrilled to hear that you've been loving your Moto Razr for almost two years. Thank you for being such a loyal member of the Motorola family. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great mobile great features
on May 5, 2025
Posted by: Qasimi
from Peshawar Pakistan
I am happy to have this mobile but I use it in different country and I need network unlock. I need help to unlock my Phone
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 6, 2025
We're glad you're enjoying your phone and its features, Qasimi. Regarding your request to unlock the network, please check the email we sent you and reply at your earliest convenience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome Phone
on April 11, 2025
Posted by: My Peachy RaZr
I love my new RaZr! It's processing way faster than my old Moto G stylus. It fits in every bag and pocket with no stress. It's only been a month and I'm super happy I bought this phone!
Response from motorola.comBy Mitch, Motorola Customer Care, April 15, 2025
Hi My Peachy, Thank you so much for the love! We're thrilled to hear you're enjoying your new Razr. It’s awesome to know it fits seamlessly into your life and your pockets. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Nice size
on March 28, 2025
Posted by: PJ's
I just bought it. Works well if you are not surfing the internet all the time. It will hold a charge for a couple of days 2-4.
Response from motorola.comBy Carlos, Motorola Customer Care, March 29, 2025
Thank you for your feedback! We're glad to hear your new phone is working well and that you're enjoying the battery life. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en
Written by a customer while visiting motorola.com