Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2023 128GB (Unlocked) - Sage Green
Average customer rating
4.3
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
59
4 Stars
16
3 Stars
7
2 Stars
2
1 Star
7
76%of customers recommend this product.
(
50 out of
66)
Customer Reviews for Motorola - Refurbished Excellent - razr 2023 128GB (Unlocked) - Sage Green
Customer Rating
5
Birthday gift for my husband !🎉🎁🎂
on October 9, 2024
Posted by: BJ146
from Oxon Hill, Md
When i gave my husband his gift, he was he was so happy 🤗. He said it was the best gift he had received so far. He turned 78. He loves the features and and love the way it folds. It was a great buy. ❤️
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 11, 2024
Wow, thank you so much for sharing this heartwarming story with us, BJ146. We're thrilled to hear that your husband loved his gift, especially for such a special milestone happy 78th birthday to him! It’s wonderful to know he’s enjoying the features and the way the phone folds. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love my Motorola very easy & the size is likable
on October 3, 2024
Posted by: angelsanz3
from Clyde, OH
So happy I went with Motorola. Have had a Samsung awhile.
Response from motorola.comBy Mitch, Motorola Customer Care, October 4, 2024
Thank you so much for your wonderful review, Angelsanz3. We're thrilled to hear that you love your Motorola phone and that the size is a perfect fit for you. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Great phone until
on September 28, 2024
Posted by: Tommy 47tx
from Denton TX
I bought this phone in March a few months later lines appeared on my screen, got in touch with Motorola and they sent a replacement for a few. Here we are a month later mow I have bigger lines on my screen and Motorola won't do anything about it, I baby this phone, it's the first phone I've had that I spent a lot of money on. Very disappointed. Highly not recommend.
No, I would not recommend this to a friend.
Response from motorola.comBy Aria, motorola Customer Care, September 28, 2024
We're truly sorry to hear about your experience with your Motorola Razr 2023 and the ongoing problems with the screen. It’s understandable how frustrating this must be, especially after investing in a high-end device and taking good care of it. We regret to hear that the replacement has also encountered problems and that your expectations weren’t met. We appreciate you taking the time to share your thoughts. We wanted to let you know that we’ve sent you an email for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Slow. Weak camera. Terrible audio
on September 27, 2024
Posted by: Brian 66
from Erie pa
I hated practically everything about this razr. Coming from an iPhone I thought it would be cool but the camera was weak. The audio was ridiculously terrible and the phone was slow. I’ve already deactivated it and went back to my old iPhone never again Motorola. Sorry I was hoping it would be cool….
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 27, 2024
Hi Brian, We're sorry to hear about your experience with the Moto Razr phone. It’s disappointing to know it didn’t meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your trade-in concern. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Nice phone!
on September 20, 2024
Posted by: Chris123
This is a very nice phone, very compact and lots of features. The only problem with it is the exterior screen is pretty much worthless.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 20, 2024
Thank you for your feedback, Chris123. We're glad to hear you like the phone's compact design and features. We understand your concerns about the exterior screen, we'll relay the feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Better than expected
on September 12, 2024
Posted by: destinyma08
from Pocahontas, AR
My last 4 phones have been Motorola. With each and every phone I buy, they fix any bugs ever. This razr is like 2005's version all grown up. I was so nervous about the crease spot where it folds because when this type of phone came out, so many people complained about that part-naturally. The camera is impeccable. The sound quality of the speakers- top notch. The phone itself runs smoothly. I have 0 complaints besides the battery. It's not as long lasting as I would like but honestly, it's not really worth mentioning. I'm just nit picking. Truly, this phone is on point! Fantastic value for money spent. I brought it right over to my prepaid service with 0 issues and am more than pleased with my purchase.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 12, 2024
Thank you so much for sharing your experience with us, Destinyma08. We’re thrilled to hear that you’ve been consistently satisfied with Motorola phones over the years and that your new Razr is living up to your expectations. It’s great to know that the camera, sound quality, and overall performance have impressed you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Works Great.
on September 4, 2024
Posted by: RDVT
My wife got hers last Christmas and loves it. She made me get one last month and I love it. The Razor fits in my pocket so easy and it just works. What more do you want from a Smart Phone, form function and LONG Battery Life.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 4, 2024
Hi RDVT, We’re thrilled that both you and your wife are enjoying your Moto Razr. It’s great to know that the combination of sleek design, functionality, and long battery life is hitting the mark for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on September 3, 2024
Posted by: Wireguy
from Missouri
Took a while to buy the phone but couldn't pass up the price. Great phone and compact. Has features I haven't looked at yet.
Response from motorola.comBy Mitch, Motorola Customer Care, September 3, 2024
Hi Wireguy, We're thrilled to hear that you found such a great deal on the phone and that you’re enjoying its compact design. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com