Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone 11 Pro Max - Wish Way Now
Average customer rating
4.5 out of 5
4.5
(112 Reviews)
Open Ratings Snapshot
Rating breakdown 112 reviews
5 Stars
88
4 Stars
4
3 Stars
9
2 Stars
8
1 Star
3
88%of customers recommend this product. 
(
97 out of 110
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone 11 Pro Max - Wish Way Now
Customer Rating
5 out of 5
5
Good quality!
on October 9, 2019
Posted by: Stan
Verified Purchase:Yes
Good quality ! Quick shipping! Recommend! All good!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Case ! Great Protection! Not bulky.
on October 8, 2019
Posted by: Rd419
Verified Purchase:Yes
I have been using otter box cases since I got my first iPhone 3G. I have never had a cracked screen or broken phone. I love how minimal the symmetry cases are. The symmetry cases still provide all the protection I need for a thousand dollar phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Love the color
on October 8, 2019
Posted by: Angie
Verified Purchase:Yes
The opening at the bottom when holding the phone cuts into the finger. The phone is heavy and that kind of puts a pain into it. Cover that charge port and it would be great
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hey Angie,

We apologize for this sharp turn of events. This Symmetry Series case shouldn't have any jagged edges. Our cases are made for safety and security, but also comfort. Not to worry - our awesome Otters would like to smooth things over for you. Feel welcome to give us a call at 1-855-688-7269 and we'll get you back on track to seamless security!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Downgrade From Previous Version
on October 8, 2019
Posted by: Scott Tomatz
Verified Purchase:Yes
Had a Symmetry 3 years ago for my IPhone 7 Plus. 3 years later I purchase the new iPhone 11 Pro Max so I choose the same case since the last case was so durable and protected my phone so well. When the new case arrived I noticed it did not have the flap on the bottoms of the case to cover the charging port. This was a major disappointment since that is a downgrade in my opinion of protecting my phone. So I protect my phone with a case and now am vulnerable to dirt getting in the charging port.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hey Scott,

We're so sorry this Symmetry Series case didn't live up to your expectations this time around! Historically, the Symmetry never had port covers, but we completely understand where you're coming from. We'd love to help you find a case that better fits your needs. Feel free to give us a call at 1-855-688-7269 and we'll dive in with the assist!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Case Cracked
on October 7, 2019
Posted by: jnpumphrey
Verified Purchase:Yes
Case cracked when I put the phone into it the first time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi there!

We're sorry to see that your Symmetry Series case already cracked! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Fit
on October 7, 2019
Posted by: Freddy61
Verified Purchase:Yes
I have purchased many Otterbox cases in the past and never had any issues. I usually buy the Commuter Series however they were sold out. I decided to buy the Symmetry Series and I am very happy with my decision. Overall the fits is perfect and much slimmer than the Commuter series and slides easily into my front pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Stains easily. Already chipped edge
on October 7, 2019
Posted by: BP1900
Verified Purchase:Yes
I bought this less than a month ago and the yellow is sooooo stained from general use. Not just spots... the entire rim is a different color. And I’ve only dropped it once and it’s already chipped on the edge. I’d had the red version before and it held up for an entire year. Very disappointed with this version.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi there!

We're sorry to hear about the damage to your Symmetry Series case! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started for you.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best decision to protect my iPhone
on October 5, 2019
Posted by: EAMD
Verified Purchase:Yes
It looks great besides the protection you get out of it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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