Customer reviews from crock-pot.com
Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Average customer rating
2.3
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
6
4 Stars
2
3 Stars
3
2 Stars
5
1 Star
15
20%of customers recommend this product.
(
4 out of
20)
Customer Reviews for Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Customer Rating
2
Disappointed; retain odors
on October 11, 2021
Posted by: lhille
from Downey, CA
Gender:Female
Length of ownership:1 week
I chose this model because a friend received 2nd and 3rd degree burns carrying her crock pot.
I do like the count down timer. You can only add time in 30 minute increments, but that’s ok. I cooked a pork roast on high for eight hours and it turned out great. After being disappointed in the slow cook function of my Instant Pot, I decided to replace the old Crock Pot (that I broke.). Definitely, the Crock Pot is way better for slow cooking.
However, after I let my new crock pot cool down and then washed it several times, rubbed with baking soda, and let it air out overnight, it still smells like my baking spices. I think the nonstick coating is retaining cooking odors.
Also, the lid has a gasket, which you can’t remove for cleaning or replacement (unlike my instant pot). It also smells like the cooking spices.
I mainly use my crock pot for savory dishes like chili, baked beans, pasta in red sauce, carnitas, stew, etc. I am afraid that this crock pot is going to smell like cumin forever.
Also, it’s much lighter than my old one- the lid is really light. The crock is a lot lighter than my old one. Old one was shiny enamel inside and out. This one is nonstick inside and matte black ceramic outside. The base is lighter weight. Others complained that food is boiling at low power and maybe it’s because the crock is lighter?
It also stayed moist under the lid handle.I washed it yesterday and this morning it was still moist under the lid. I have attached a photo. There is a little silicone valve in the plastic, but there’s no way to clean here.
Definitely if you use your crock pot for both sweet and savory, do not buy this one!
Maybe it’s better to get the travel bag instead of the locking lid? I also don’t think the nonstick coating is necessary.
I wish I had bought a different model.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, October 12, 2021
Thank you for taking the time to submit a review, lhille. We understand your disappointment and we apologize for any inconvenience that this may have caused you. In order to get rid of the cooking odors, you may need to deep clean your stoneware. To do this, fill the stoneware with a vinegar and water solution and allow it to sit for at least an hour. This should take care of any lingering odors. For further assistance, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
2
on September 9, 2021
Posted by: kimalero
This customer did not provide a text review.
Response from crock-pot.comBy CrockPot , Consumer Care Team, September 9, 2021
Thank you for taking the time to submit your review. This model does not have a delayed start function. A digital countdown control allows you to easily program your slow cooker from 30 minutes up to 20 hours. A digital countdown display allows you to easily monitor and track cook time. If there is anything we could improve please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Have a great day!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Too hot on low!
on July 13, 2021
Posted by: DanaB
from Davidson, NC
Gender:Female
I bought this Crock-Pot a while ago and noticed it has a tendency to cook extremely hot on low. I don't know if the wires are reversed or what but I won't even try to use the high setting in fear that my food will be burnt. Never had this problem before.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, July 15, 2021
We are extremely sorry to hear about this and even more sorry to disappoint you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Crap
on March 7, 2021
Posted by: Buckshot
from Elkader, iowa
Gender:Male
Frequency of use:Daily
Length of ownership:1 week
This customer did not provide a text review.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot, Consumer Care, March 10, 2021
Hi there! Thanks for reaching out to us. We’re sorry to hear about what happened to your Crock-Pot Slow Cooker. We would be more than happy to fix this for you. For further assistance, please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Lock on lid broke on first use!
on February 28, 2021
Posted by: Rhondao
from Texas
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
The plastic hinge on locking lid broke on first use.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot , Consumer Care, March 2, 2021
Hello there, Rhondao! We hope you are healthy and staying safe. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Crock-Pot, and we would like to hear more about your experience with your slow-cooker. At your most convenient time, please send us a message by visiting our Contact Us page. Thanks!
Written by a customer while visiting crock-pot.com
Customer Rating
2
bad balance design
on February 20, 2021
Posted by: threem
from Houston, TX
Upon taking it out of the box, I noticed there are only 3 feet making it very unsteady and easy to tip to one side or the other. I am not understanding why there were not 4 feet used to balance the crock pot.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crock-Pot , Consumer Care, February 26, 2021
Thank you for giving a review, and we are very sorry for the inconvenience, Threem. As we learned in Geometry, any three points not on a line define a plane. Any four points not in the same plane define space. The point is that three legs will always be rock stable no matter their length or how uneven the floor on which they rest. We will make sure that our design and production team are made aware of your feedback. Please stay safe and healthy!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love the large size and programmable feature
on January 25, 2021
Posted by: Brittknee05
from Griffin, ga
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I bought this just before the holidays. This is large enough to cook a spiral ham (roughly 8 lbs) in or to make a double batch of chili or stew. It’s the perfect size when cooking for a crowd. It held roughly enough chili and stew for 20 people. I love that you can program the timer in 30 minute increments.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com