Customer reviews from crock-pot.com
Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Average customer rating
2.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
6
4 Stars
2
3 Stars
3
2 Stars
5
1 Star
12
22%of customers recommend this product.
(
4 out of
18)
Customer Reviews for Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Customer Rating
5
Love the large size and programmable feature
on January 25, 2021
Posted by: Brittknee05
from Griffin, ga
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I bought this just before the holidays. This is large enough to cook a spiral ham (roughly 8 lbs) in or to make a double batch of chili or stew. It’s the perfect size when cooking for a crowd. It held roughly enough chili and stew for 20 people. I love that you can program the timer in 30 minute increments.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Annoying clicking sound
on July 25, 2025
Posted by: Anonymous
I bought this model twice now. Both have a very loud clicking sound while it cooks the obit time I have used it. It is very annoying.
Response from crock-pot.comBy Customer Care, July 28, 2025
Hello,
Thank you for reaching out to share your feedback on our Programmable 7-Quart MyTime® Cook & Carry®Slow Cooker. We’re truly sorry to hear about the persistent clicking noise, that’s definitely not the experience we want you to have with our products. We understand how distracting that can be, especially after giving the product another try. Your feedback is important to us, and we’ll be sure to forward it to our product team for review.
If you have any more feedback or require further assistance, please do not hesitate to reach out. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you,
Crockpot Consumer Care.
Thank you for reaching out to share your feedback on our Programmable 7-Quart MyTime® Cook & Carry®Slow Cooker. We’re truly sorry to hear about the persistent clicking noise, that’s definitely not the experience we want you to have with our products. We understand how distracting that can be, especially after giving the product another try. Your feedback is important to us, and we’ll be sure to forward it to our product team for review.
If you have any more feedback or require further assistance, please do not hesitate to reach out. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you,
Crockpot Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Disappointed; retain odors
on October 11, 2021
Posted by: lhille
from Downey, CA
Gender:Female
Length of ownership:1 week
I chose this model because a friend received 2nd and 3rd degree burns carrying her crock pot.
I do like the count down timer. You can only add time in 30 minute increments, but that’s ok. I cooked a pork roast on high for eight hours and it turned out great. After being disappointed in the slow cook function of my Instant Pot, I decided to replace the old Crock Pot (that I broke.). Definitely, the Crock Pot is way better for slow cooking.
However, after I let my new crock pot cool down and then washed it several times, rubbed with baking soda, and let it air out overnight, it still smells like my baking spices. I think the nonstick coating is retaining cooking odors.
Also, the lid has a gasket, which you can’t remove for cleaning or replacement (unlike my instant pot). It also smells like the cooking spices.
I mainly use my crock pot for savory dishes like chili, baked beans, pasta in red sauce, carnitas, stew, etc. I am afraid that this crock pot is going to smell like cumin forever.
Also, it’s much lighter than my old one- the lid is really light. The crock is a lot lighter than my old one. Old one was shiny enamel inside and out. This one is nonstick inside and matte black ceramic outside. The base is lighter weight. Others complained that food is boiling at low power and maybe it’s because the crock is lighter?
It also stayed moist under the lid handle.I washed it yesterday and this morning it was still moist under the lid. I have attached a photo. There is a little silicone valve in the plastic, but there’s no way to clean here.
Definitely if you use your crock pot for both sweet and savory, do not buy this one!
Maybe it’s better to get the travel bag instead of the locking lid? I also don’t think the nonstick coating is necessary.
I wish I had bought a different model.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, October 12, 2021
Thank you for taking the time to submit a review, lhille. We understand your disappointment and we apologize for any inconvenience that this may have caused you. In order to get rid of the cooking odors, you may need to deep clean your stoneware. To do this, fill the stoneware with a vinegar and water solution and allow it to sit for at least an hour. This should take care of any lingering odors. For further assistance, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Not Great
on February 7, 2022
Posted by: TimR
Frequency of use:Daily
Length of ownership:1 month
We received this as a gift to replace our smaller 6qt crock pot that was used for 12+ years. This one seems great, but overall is mediocre at best. The low setting does cook really hot and the high setting easily leaves charred food after just a few hours.
The coated put also seems to keep smells from all of the spices no matter how we clean it.
We are diligent to cook only with rubber utensils and clean with non-abrasive sponges or norwex clothes and yet the surface already has scratches after just a few months.
Now, the unit will not even turn on, completely dead after 1 year.
Overall disappointing from Crockpot brand that we loved for many years with other models.
The coated put also seems to keep smells from all of the spices no matter how we clean it.
We are diligent to cook only with rubber utensils and clean with non-abrasive sponges or norwex clothes and yet the surface already has scratches after just a few months.
Now, the unit will not even turn on, completely dead after 1 year.
Overall disappointing from Crockpot brand that we loved for many years with other models.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, February 7, 2022
Thank you for taking the time to submit a review, TimR. We are extremely sorry to hear about your experience with your slow cooker and that it no longer turns on. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. We would love to turn this experience around for you and we encourage you to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to rectify this issue as efficiently as possible.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Bad lid
on January 1, 2025
Posted by: Tay24
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
Works amazing. However the locking lid latch is broken. The the tiny piece that holds the latch on broke off and now falls out constantly and I’m unable to locate a replacement lid.
Response from crock-pot.comBy Customer Care, January 13, 2025
Hello!
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
Loud repetitive clicking
on October 28, 2025
Posted by: SolarFlyer
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I bought two of these now, I returned first one, the second one is doing same thing. Every 5 minutes or so, it clicks for about 30 seconds, see the video. This cannot be right, there are many reviews, a couple of them mention clicking, but what are the odds I have two defective products, anyone else getting this same thing? Crock-Pot is making this product like this?? See the video
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, October 30, 2025
Hello,
Thanks for reaching out. We’re very sorry to hear about the issue you’re experiencing with your Crock-Pot® Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. The clicking you’re describing is not typical, and we understand how frustrating it must be, especially after trying two units.
If you would like Warranty assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Have a great day,
—CrockPot Consumer Care
Thanks for reaching out. We’re very sorry to hear about the issue you’re experiencing with your Crock-Pot® Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. The clicking you’re describing is not typical, and we understand how frustrating it must be, especially after trying two units.
If you would like Warranty assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Have a great day,
—CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Loud Clicking noise
on October 15, 2025
Posted by: cbcbcb123
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
This is the third Crock-pot brand I have had. The previous one didn't seem to heat correctly and now this one that just arrived and I am using for the first time makes this annoying loud clicking sound every five minutes which according to reviews elsewhere, reps have said this common and the crock pot will still work. That sound makes me think it works now but for how long?? Has crock-pot quality gone down that bad? Is time to find a new brand?
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, October 17, 2025
Hello,
Thank you for reaching out to us and sharing your feedback on our Programmable 7-Quart MyTime® Cook & Carry®Slow Cooker. We are sorry to hear that your recent slow cooker hasn't met your expectations, especially after previous concerns with heating performance.
While it's true that some models may emit a clicking noise as part of their normal operation often related to the thermostat cycling, we completely understand your concern about long-term reliability. Your feedback is incredibly valuable, and we take it seriously as we continue to evaluate and improve our product quality
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out to us and sharing your feedback on our Programmable 7-Quart MyTime® Cook & Carry®Slow Cooker. We are sorry to hear that your recent slow cooker hasn't met your expectations, especially after previous concerns with heating performance.
While it's true that some models may emit a clicking noise as part of their normal operation often related to the thermostat cycling, we completely understand your concern about long-term reliability. Your feedback is incredibly valuable, and we take it seriously as we continue to evaluate and improve our product quality
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
4
Good Features
on May 8, 2024
Posted by: AndreaV
from RI
Gender:Female
Length of ownership:1 month
I like this crockpot, but I was looking for something with a delayed cook time programmer. So, if I need to leave to work at 7am but I don’t want my meal to start cooking until 9am/10am for 6-8 hours, which this does not do. Im still unsure of how the “MyTime” feature works? For example, what food selection do I use for sauce and meatballs? Is that meat or soup? Please help
Written by a customer while visiting crock-pot.com