Customer reviews from crock-pot.com
Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Average customer rating
2.4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
6
4 Stars
2
3 Stars
3
2 Stars
5
1 Star
13
22%of customers recommend this product.
(
4 out of
18)
Customer Reviews for Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Customer Rating
1
Loud clicking noise
on June 9, 2026
Posted by: Kitmcd
Received as gift. Used three times. Loud clicking noise and I can’t seem to find how to do a warranty claim on a gift item. Received Xmas 25
Response from crock-pot.comBy Customer Care, June 11, 2026
Hello,
Thank you for reaching out to us with your feedback on our Programmable 7-Quart MyTime® Cook & Carry®Slow Cooker. We understand that an unusually loud clicking noise during operation can be concerning, and we're sorry to hear that you also experienced difficulties navigating the warranty process.
We appreciate you taking the time to share your experience. Your feedback is valuable to us.
For assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out to us with your feedback on our Programmable 7-Quart MyTime® Cook & Carry®Slow Cooker. We understand that an unusually loud clicking noise during operation can be concerning, and we're sorry to hear that you also experienced difficulties navigating the warranty process.
We appreciate you taking the time to share your experience. Your feedback is valuable to us.
For assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Best Crock Pot Ever!!
on May 16, 2026
Posted by: Rae869
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I bought the Crockpot My Time programmable cooker around Thanksgiving 2025...I Love it!!! The programming works really well especially when you need to have to food ready by a certain time...I waited a few months before giving a review, because I wanted to try several different things before giving an honest review...I like to set it to have the food ready 30 minutes prior to needing it ready..just a personal preference..I use this crockpot for family gatherings and monthly church carry-in dinners..so easy to transport..This is hands down the best crock pot I have ever owned and I have had several different versions.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Annoying Clicking Sound
on April 12, 2026
Posted by: Lanco64
Bought this twice thinking the first one was just defective or damaged ... Same annoying clicking sound in both so will be returning this one too!
Response from crock-pot.comBy Customer Care, April 13, 2026
Hello,
Thank you for reaching out to us with your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We are sorry to hear that the slow cooker did not meet your expectations and that the clicking sound was loud. This is certainly not the experience we want for our customers.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 8pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out to us with your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We are sorry to hear that the slow cooker did not meet your expectations and that the clicking sound was loud. This is certainly not the experience we want for our customers.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 8pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
4
on April 9, 2026
Posted by: John cat
Gender:Male
Length of ownership:1 week
Hi, just bought this crockpot. It seems to be nice. The only thing does it beep or have any. Sounds when the food is finished. Reasons oh you’re making selections.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Annoying Clicking Sound
on January 23, 2026
Posted by: Bilbo Baggins
We got this as a Christmas gift and it was great the first time we used it, but now it makes a horrible clicking sound every 5-10 minutes that last about 1 minute. Do not recommend.
Response from crock-pot.comBy Customer Care, January 26, 2026
Hello Bilbo!
Thank you for taking the time to share this with us. I’m really sorry to hear that your Crock-Pot® Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker started making a loud clicking sound after only one good use — that’s definitely not the experience we want for you, especially with a brand‑new gift.
A brief clicking sound can happen when the unit is adjusting temperature, but a loud, repeated click every few minutes that lasts for about a minute is not normal. That points to an internal component struggling to regulate heat, and we don’t want you using it if it’s behaving unpredictably.
If you’re able, we recommend:
1. Unplugging the unit and letting it fully cool
2. Checking that the stoneware is seated flat in the base
3. Trying a quick test on Low with just water to see if the clicking continues
If the noise persists, the unit may need to be replaced. Since this was a gift, the quickest path is usually through the retailer, following their return or exchange policy.
If you encounter any difficulty or if the matter remains unresolved, please do not hesitate to reach us via our official website: https://www.crock-pot.com/support/contact-us. We’re available Mon.-Fri. 9am -5pm Eastern Time.
We appreciate you letting us know — your feedback helps us make sure your experience is taken seriously.
Have a nice day!
Thank you for taking the time to share this with us. I’m really sorry to hear that your Crock-Pot® Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker started making a loud clicking sound after only one good use — that’s definitely not the experience we want for you, especially with a brand‑new gift.
A brief clicking sound can happen when the unit is adjusting temperature, but a loud, repeated click every few minutes that lasts for about a minute is not normal. That points to an internal component struggling to regulate heat, and we don’t want you using it if it’s behaving unpredictably.
If you’re able, we recommend:
1. Unplugging the unit and letting it fully cool
2. Checking that the stoneware is seated flat in the base
3. Trying a quick test on Low with just water to see if the clicking continues
If the noise persists, the unit may need to be replaced. Since this was a gift, the quickest path is usually through the retailer, following their return or exchange policy.
If you encounter any difficulty or if the matter remains unresolved, please do not hesitate to reach us via our official website: https://www.crock-pot.com/support/contact-us. We’re available Mon.-Fri. 9am -5pm Eastern Time.
We appreciate you letting us know — your feedback helps us make sure your experience is taken seriously.
Have a nice day!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love this Crockpot
on December 5, 2025
Posted by: Mamabwelsh
Frequency of use:Weekly
Length of ownership:1 month
I love this crockpot. It does everything and more!! I mistakenly locked the lid tho and it cracked it. So I’m so incredibly sad. Idk how to go about purchasing just the lid. Otherwise I’m going to buy a whole new one!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Annoying Clicking Noise
on November 18, 2025
Posted by: AnnetteS
from Williston, ND
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I've had this crockpot for a month and while it does what it should, the clicking noise is incredibly irritating. I'm also irritated that I can't call and talk to someone about it. I hope I get a response this way because I've sent in multiple emails.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, November 19, 2025
Hello Annette,
Thank you for reaching out and sharing your feedback on our Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. We’re sorry to hear that the unit hasn’t fully met your expectations due to the noise it emits. A clicking sound is normal during operation and is typically related to the thermostat cycling. However, if the noise seems excessive or unusual, we completely understand how that could be concerning.
Regarding the delay in our response, we sincerely apologize. Due to a high volume of inquiries, our response times are currently longer than usual. We truly appreciate your patience and understanding as we work to assist each customer as quickly as possible.
Please check your email, as a response may have already been sent. If you have any further questions or concerns, don’t hesitate to reach out again. We are available Monday through Friday, 9 AM to 5 PM Eastern Time.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out and sharing your feedback on our Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. We’re sorry to hear that the unit hasn’t fully met your expectations due to the noise it emits. A clicking sound is normal during operation and is typically related to the thermostat cycling. However, if the noise seems excessive or unusual, we completely understand how that could be concerning.
Regarding the delay in our response, we sincerely apologize. Due to a high volume of inquiries, our response times are currently longer than usual. We truly appreciate your patience and understanding as we work to assist each customer as quickly as possible.
Please check your email, as a response may have already been sent. If you have any further questions or concerns, don’t hesitate to reach out again. We are available Monday through Friday, 9 AM to 5 PM Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
Loud repetitive clicking
on October 28, 2025
Posted by: SolarFlyer
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
I bought two of these now, I returned first one, the second one is doing same thing. Every 5 minutes or so, it clicks for about 30 seconds, see the video. This cannot be right, there are many reviews, a couple of them mention clicking, but what are the odds I have two defective products, anyone else getting this same thing? Crock-Pot is making this product like this?? See the video
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, October 30, 2025
Hello,
Thanks for reaching out. We’re very sorry to hear about the issue you’re experiencing with your Crock-Pot® Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. The clicking you’re describing is not typical, and we understand how frustrating it must be, especially after trying two units.
If you would like Warranty assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Have a great day,
—CrockPot Consumer Care
Thanks for reaching out. We’re very sorry to hear about the issue you’re experiencing with your Crock-Pot® Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. The clicking you’re describing is not typical, and we understand how frustrating it must be, especially after trying two units.
If you would like Warranty assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Have a great day,
—CrockPot Consumer Care
Written by a customer while visiting crock-pot.com