Customer reviews from crock-pot.com
Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Average customer rating
2.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
6
4 Stars
2
3 Stars
3
2 Stars
5
1 Star
12
22%of customers recommend this product.
(
4 out of
18)
Customer Reviews for Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Customer Rating
1
Worst Crockpot
on December 22, 2021
Posted by: steph86
from CT
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I’ve owned several crockpots over the years and this by far is the worst one. We baby our crockpots as we use them a lot but after 6 months of use it cracked mid cook leaving sauce all over our kitchen counter.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care, December 22, 2021
Hello! We hope you are healthy and staying safe. Please accept our sincerest apology for the inconvenience this has caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. You can also contact us through chat and email by visiting our website. Thank you very much and have a nice day!
Written by a customer while visiting crock-pot.com
Customer Rating
2
VERY DISAPPOINTED
on January 5, 2022
Posted by: crockpot sad
from california
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I purchased this crock pot 2 years ago because of the locking lid and carrying case but just took it out of the box recently to use it. both times the crock pot turns itself off in the middle of the cook time for no apparent reason. My fault for not trying it sooner as now I cannot return it for a new one but very disappointed to have it fresh out of the box and not work!
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot , Consumer Care Team, January 7, 2022
Hey there! Thank you for taking the time to submit a review. We are sorry to hear that your slow cooker stops during use. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Customer Rating
3
Good slow cooker
on March 8, 2022
Posted by: Nfd1911
from Claremont NC
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
Got this in December 2021used several times. Noticed the lid is warped now and it want seal for traveling.
I would recommend this to a friend!
Response from crock-pot.comBy CrockPot , Consumer Care Team, March 9, 2022
Hi Nfd1911! Thank you for taking the time to post a review. We are sorry to hear that your lid is warped and doesn't seal. Please accept our sincere apology for the inconvenience this has caused. We will be more than happy to fix this for you. We encourage you to contact our Consumer Care department at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and please stay safe!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cracked Pot
on April 6, 2022
Posted by: Not a fan
from Philadelphia, PA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
A few months after receiving this as a Birthday present the pot cracked so the crockpot is unusable.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, April 8, 2022
Hello.
We are extremely sorry to hear that the stoneware of your CrockPot has cracked. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance.
For further assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot® Consumer Care
We are extremely sorry to hear that the stoneware of your CrockPot has cracked. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance.
For further assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Impressive Features - Easy to Use
on December 5, 2024
Posted by: grandma rose
Impressive, great design features. I bought a second one for a Christmas gift for my grandson.
Written by a customer while visiting crock-pot.com
Customer Rating
1
on October 8, 2025
Posted by: aJones
from Grand Rapids, MI
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
We purchased this crock pot and almost as soon as we started using it, it started making an extremely loud repetitive popping noise. We returned it and bought a replacement and it did the exact same thing. Returning this one and will not be purchasing another.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, October 10, 2025
Hello!
We’re very sorry to hear about the loud popping noise you experienced with your Crock-Pot. This is not typical behavior for our products.
We recommend contacting our Consumer Care Team directly for troubleshooting assistance, as we can help determine if the issue can be resolved or guide you on the next steps.
Please reach out to us through the official website’s Contact Us form, or by phone or chat, Monday to Friday, 9 AM – 5 PM ET. We’ll be happy to assist further.
https://www.crock-pot.com/support/contact-us
Thank you,
Crock-Pot Consumer Care Team
We’re very sorry to hear about the loud popping noise you experienced with your Crock-Pot. This is not typical behavior for our products.
We recommend contacting our Consumer Care Team directly for troubleshooting assistance, as we can help determine if the issue can be resolved or guide you on the next steps.
Please reach out to us through the official website’s Contact Us form, or by phone or chat, Monday to Friday, 9 AM – 5 PM ET. We’ll be happy to assist further.
https://www.crock-pot.com/support/contact-us
Thank you,
Crock-Pot Consumer Care Team
Written by a customer while visiting crock-pot.com
Customer Rating
1
Annoying Clicking Noise
on November 18, 2025
Posted by: AnnetteS
from Williston, ND
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I've had this crockpot for a month and while it does what it should, the clicking noise is incredibly irritating. I'm also irritated that I can't call and talk to someone about it. I hope I get a response this way because I've sent in multiple emails.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, November 19, 2025
Hello Annette,
Thank you for reaching out and sharing your feedback on our Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. We’re sorry to hear that the unit hasn’t fully met your expectations due to the noise it emits. A clicking sound is normal during operation and is typically related to the thermostat cycling. However, if the noise seems excessive or unusual, we completely understand how that could be concerning.
Regarding the delay in our response, we sincerely apologize. Due to a high volume of inquiries, our response times are currently longer than usual. We truly appreciate your patience and understanding as we work to assist each customer as quickly as possible.
Please check your email, as a response may have already been sent. If you have any further questions or concerns, don’t hesitate to reach out again. We are available Monday through Friday, 9 AM to 5 PM Eastern Time.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out and sharing your feedback on our Programmable 7-Quart MyTime® Cook & Carry® Slow Cooker. We’re sorry to hear that the unit hasn’t fully met your expectations due to the noise it emits. A clicking sound is normal during operation and is typically related to the thermostat cycling. However, if the noise seems excessive or unusual, we completely understand how that could be concerning.
Regarding the delay in our response, we sincerely apologize. Due to a high volume of inquiries, our response times are currently longer than usual. We truly appreciate your patience and understanding as we work to assist each customer as quickly as possible.
Please check your email, as a response may have already been sent. If you have any further questions or concerns, don’t hesitate to reach out again. We are available Monday through Friday, 9 AM to 5 PM Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love this Crockpot
on December 5, 2025
Posted by: Mamabwelsh
Frequency of use:Weekly
Length of ownership:1 month
I love this crockpot. It does everything and more!! I mistakenly locked the lid tho and it cracked it. So I’m so incredibly sad. Idk how to go about purchasing just the lid. Otherwise I’m going to buy a whole new one!
Written by a customer while visiting crock-pot.com