Customer reviews from crock-pot.com
Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Average customer rating
2.4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
6
4 Stars
2
3 Stars
3
2 Stars
5
1 Star
13
22%of customers recommend this product.
(
4 out of
18)
Customer Reviews for Crockpot - 7-Quart MyTime Cook & Carry Programmable Slow Cooker - Stainless Steel
Customer Rating
1
Cracked Pot
on April 6, 2022
Posted by: Not a fan
from Philadelphia, PA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
A few months after receiving this as a Birthday present the pot cracked so the crockpot is unusable.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, April 8, 2022
Hello.
We are extremely sorry to hear that the stoneware of your CrockPot has cracked. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance.
For further assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot® Consumer Care
We are extremely sorry to hear that the stoneware of your CrockPot has cracked. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance.
For further assistance, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Good slow cooker
on March 8, 2022
Posted by: Nfd1911
from Claremont NC
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
Got this in December 2021used several times. Noticed the lid is warped now and it want seal for traveling.
I would recommend this to a friend!
Response from crock-pot.comBy CrockPot , Consumer Care Team, March 9, 2022
Hi Nfd1911! Thank you for taking the time to post a review. We are sorry to hear that your lid is warped and doesn't seal. Please accept our sincere apology for the inconvenience this has caused. We will be more than happy to fix this for you. We encourage you to contact our Consumer Care department at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and please stay safe!
Written by a customer while visiting crock-pot.com
Customer Rating
3
Not Great
on February 7, 2022
Posted by: TimR
Frequency of use:Daily
Length of ownership:1 month
We received this as a gift to replace our smaller 6qt crock pot that was used for 12+ years. This one seems great, but overall is mediocre at best. The low setting does cook really hot and the high setting easily leaves charred food after just a few hours.
The coated put also seems to keep smells from all of the spices no matter how we clean it.
We are diligent to cook only with rubber utensils and clean with non-abrasive sponges or norwex clothes and yet the surface already has scratches after just a few months.
Now, the unit will not even turn on, completely dead after 1 year.
Overall disappointing from Crockpot brand that we loved for many years with other models.
The coated put also seems to keep smells from all of the spices no matter how we clean it.
We are diligent to cook only with rubber utensils and clean with non-abrasive sponges or norwex clothes and yet the surface already has scratches after just a few months.
Now, the unit will not even turn on, completely dead after 1 year.
Overall disappointing from Crockpot brand that we loved for many years with other models.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, February 7, 2022
Thank you for taking the time to submit a review, TimR. We are extremely sorry to hear about your experience with your slow cooker and that it no longer turns on. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. We would love to turn this experience around for you and we encourage you to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to rectify this issue as efficiently as possible.
Written by a customer while visiting crock-pot.com
Customer Rating
2
VERY DISAPPOINTED
on January 5, 2022
Posted by: crockpot sad
from california
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I purchased this crock pot 2 years ago because of the locking lid and carrying case but just took it out of the box recently to use it. both times the crock pot turns itself off in the middle of the cook time for no apparent reason. My fault for not trying it sooner as now I cannot return it for a new one but very disappointed to have it fresh out of the box and not work!
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot , Consumer Care Team, January 7, 2022
Hey there! Thank you for taking the time to submit a review. We are sorry to hear that your slow cooker stops during use. We understand your disappointment and we apologize for any inconvenience that this may have caused you. Please allow us to correct this issue and contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Worst Crockpot
on December 22, 2021
Posted by: steph86
from CT
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I’ve owned several crockpots over the years and this by far is the worst one. We baby our crockpots as we use them a lot but after 6 months of use it cracked mid cook leaving sauce all over our kitchen counter.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care, December 22, 2021
Hello! We hope you are healthy and staying safe. Please accept our sincerest apology for the inconvenience this has caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. You can also contact us through chat and email by visiting our website. Thank you very much and have a nice day!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cracked while cooking
on November 6, 2021
Posted by: Slowcooker4
from Chicago
Gender:Female
Frequency of use:Weekly
Length of ownership:1 month
Very disappointed this crockpot cracked while cooking.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, November 8, 2021
Thank you for taking the time to submit a review. We are extremely sorry to hear about this and even more sorry to disappoint you. Please accept our sincerest apology for the inconvenience this has caused you. Here at Crock-Pot, we make our products with the highest quality materials and we expect them to last and work properly. Please allow us to turn this experience around and give us a call at our toll-free number 1-800-323-9519. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Disappointed; retain odors
on October 11, 2021
Posted by: lhille
from Downey, CA
Gender:Female
Length of ownership:1 week
I chose this model because a friend received 2nd and 3rd degree burns carrying her crock pot.
I do like the count down timer. You can only add time in 30 minute increments, but that’s ok. I cooked a pork roast on high for eight hours and it turned out great. After being disappointed in the slow cook function of my Instant Pot, I decided to replace the old Crock Pot (that I broke.). Definitely, the Crock Pot is way better for slow cooking.
However, after I let my new crock pot cool down and then washed it several times, rubbed with baking soda, and let it air out overnight, it still smells like my baking spices. I think the nonstick coating is retaining cooking odors.
Also, the lid has a gasket, which you can’t remove for cleaning or replacement (unlike my instant pot). It also smells like the cooking spices.
I mainly use my crock pot for savory dishes like chili, baked beans, pasta in red sauce, carnitas, stew, etc. I am afraid that this crock pot is going to smell like cumin forever.
Also, it’s much lighter than my old one- the lid is really light. The crock is a lot lighter than my old one. Old one was shiny enamel inside and out. This one is nonstick inside and matte black ceramic outside. The base is lighter weight. Others complained that food is boiling at low power and maybe it’s because the crock is lighter?
It also stayed moist under the lid handle.I washed it yesterday and this morning it was still moist under the lid. I have attached a photo. There is a little silicone valve in the plastic, but there’s no way to clean here.
Definitely if you use your crock pot for both sweet and savory, do not buy this one!
Maybe it’s better to get the travel bag instead of the locking lid? I also don’t think the nonstick coating is necessary.
I wish I had bought a different model.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care Team, October 12, 2021
Thank you for taking the time to submit a review, lhille. We understand your disappointment and we apologize for any inconvenience that this may have caused you. In order to get rid of the cooking odors, you may need to deep clean your stoneware. To do this, fill the stoneware with a vinegar and water solution and allow it to sit for at least an hour. This should take care of any lingering odors. For further assistance, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST.
Written by a customer while visiting crock-pot.com
Customer Rating
2
on September 9, 2021
Posted by: kimalero
This customer did not provide a text review.
Response from crock-pot.comBy CrockPot , Consumer Care Team, September 9, 2021
Thank you for taking the time to submit your review. This model does not have a delayed start function. A digital countdown control allows you to easily program your slow cooker from 30 minutes up to 20 hours. A digital countdown display allows you to easily monitor and track cook time. If there is anything we could improve please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Have a great day!
Written by a customer while visiting crock-pot.com