Entire packaging came filled with oil everywhere. The tools it came with was also soaked in oil. Couldnt put oil in my generator because the oil bottle it came with had leaked and was empty. Generator was super rough to start. Took me about 50-60 pulles to get it going. I even went by the steps and instructions. Horrible first experience.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 22, 2025
Hi,
We’re sorry to hear about your experience and apologize for the condition in which your generator arrived. This is not the quality standard we aim to provide. We’d like to make this right and assist you further. Please reach out to us at support@wpowereq.com or call 1-855-944-3571, and our team will work to address these issues promptly.
had to due to incoming inclement weather and it will not start so having to take it to a repair shop to look at and get working. I have previously owne 3 other generators and never had any problems with them which were other brands but this one came highly rated. I am not a happy camper at this point whatsoever.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 24, 2025
Hi,
We’re sorry to hear about the trouble you’re experiencing with your generator, especially during an urgent situation. This is not the experience we want for our customers, and we’d like to help make it right. Should you have any other questions or concerns, don't hesitate to get in touch with us at westinghousevip@wpowereq.com; we'd be happy to help!
After Hurricane Helene flooded my area of NE TN, we did not have power for several days. We made the decision to get a generator so this doesn’t happen again. Now we’re having temps near zero and have lost power a couple of times. The generator did its job so we could have heat until power was restored. The generator worked great and didn’t let us down. So happy with our purchase!