Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,255 Reviews)
Rating breakdown 2,255 reviews
5 Stars
1,828
4 Stars
303
3 Stars
60
2 Stars
18
1 Star
46
95%of customers recommend this product.
(
1,989 out of
2,089)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
1
Terrible service regarding warranty
on December 6, 2024
Posted by: Pistoffinsulater
from Campbell river bc
I bought this unit 2023 so it's still under warranty. Mechanair is unable to provide a service center to me to have my unit repaired. It's no longer producing power though the engine works fine. I run a sprayfoam business and the downtime has cost me 20k in lost revenue. Given no other options I've had to buy a new unit to replace the broken one and now I'm having problems with that one too.
I've bought these machines with a three year warranty. I deserve a working machine.
I've bought these machines with a three year warranty. I deserve a working machine.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 9, 2024
Hi,
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse 9500dfc Portable Generator
on December 6, 2024
Posted by: Dean o8 u
from Az
This is a great generator. Easy to assemble, started up immediately and runs great.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent Generator
on December 6, 2024
Posted by: Hudson55
from Greene NY
This is my second purchase for the same generator by Westinghouse and this purchase is for my daughter.We have several power outages a year and I can run everything I need when the power does go out with no problem whatsoever.This certainly is a well built generator and the price too is hard to beat,you just can't go wrong with this generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
This generator, so for, very good, designed right
on December 6, 2024
Posted by: NelsonW
from VA
Time will tell how great this generator really is.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great features
on December 5, 2024
Posted by: higk
from lagrande,or
Bought this last year and has been good .Very easy to manuver.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Should be Zero Stars but I can't
on December 5, 2024
Posted by: TopSurface
from Milwaukee
I bought this beast to run my commercial floor grinding and epoxy business. The first 4 months it ran well. After that it would start up and whenever I put a load on the generator it would cut off. It's a pain to keep restarting the generator every 10 to 15 minutes because it keeps cutting off.
Thank you Westinghouse for making my life harder than it really is. I can run 2 generac generators nonstop with no issues.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 6, 2024
Hi,
Thank you for your feedback, and we're sorry to hear about the issues you've encountered. This isn't the experience we aim to provide to our customers. We'd like to help resolve this for you. Please reach out to us at westinghousevip@wpowereq.com so our team can assist you further.
Thanks,
Sydney, Westinghouse
Thank you for your feedback, and we're sorry to hear about the issues you've encountered. This isn't the experience we aim to provide to our customers. We'd like to help resolve this for you. Please reach out to us at westinghousevip@wpowereq.com so our team can assist you further.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love the features.
on December 3, 2024
Posted by: Dong69
from Chesnee, SC
Just bought a month ago and have tested it. Very happy with purchase so far
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quality Machine!
on December 3, 2024
Posted by: Matt EB
from Willow Spring, NC
This bad boy can carry my entire house. Electric start is amazing.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com