Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,187 Reviews)
Rating breakdown 2,187 reviews
5 Stars
1,775
4 Stars
291
3 Stars
59
2 Stars
17
1 Star
45
95%of customers recommend this product.
(
1,939 out of
2,038)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
5
Top of the line
on September 4, 2021
Posted by: jsjr58
from Victoria TX
I brought this generator in May and have used it a few time when the power went out. We had a 50 Amp connection wired to the house. My house is all elect and the generator ran everything in the house including the AC. I have only used propane up to this point. My house is a 2100 sq ft home and it had no problem powering everything.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent value & features for the price!
on September 28, 2021
Posted by: DrBST
from San Antonio, TX
I spent months looking for the right generator for my home, no doubt pushing 100 h of research online (and loud eye-rolls from my better half). I debated a whole home generator and, while I could get more power, I could not easily take it with me should I move, plus the significantly higher price tag. For the frequency of power outages we get in central Texas, the WGen12000DF was the perfect mix between power, features and price. Especially attractive to me was the ability for the dual fuel option and the very low TDH% (I didn't want to worry about all the electronics that could be plugged in at the moment when the generator came on). Do your homework and take time to shop around; but if you're looking for a powerful generator you can't go wrong with this one.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect
on April 22, 2022
Posted by: Peggy L
from Florida
Arrived in perfect condition. Followed enclosed instructions and it started right up on propane. Ran for 30 minutes. No issues. Paired the remote. Used the box for cover in garage by cutting handle and wheel slots. Came with nice oil drain hose connected. Did not attach lift hook so it would fit in space I had for it and in box for dust cover.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome whole house generator!
on August 3, 2022
Posted by: thelegendisbak
from Florida
Awesome generator - received this at the end of June due to some delays. Once it arrived; hooked it up and tested it out with my transfer switch (yes supports transfer switch!) and it powered literally everything i needed it to which was everything in my house - The true test! Washer, dryer, ceiling fans, fridge, stove, 2 FL HVAC unit - you name it, this thing can do it and with the smart features and remote start - super easy to operate! So glad I bought this - comparable to Generac and way cheaper!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect Home Generator
on September 24, 2022
Posted by: Adopted FL Native
from Stuart, FL
I purchased this generator approximately 1 year ago.
I'm a Florida resident who has experienced several Hurricanes. Fortunately we have had none since my purchase. I have run the Generator frequently, in my case on Propane only. I can tell you that the generator responds perfectly every time I routinely "exercise " it. It responds to my household load , Whole house AC, Pool equipment and all. house hold appliances including electric Clothes Dryer, Oven, Stovetop, Dishwasher, Microwave, etc. etc.
It works great .
Incidentally the Harmonic distortion level of this unit creates a positive environment for all of my electronics including TV, Digital streaming, WiFi... you name it.
I'm a Florida resident who has experienced several Hurricanes. Fortunately we have had none since my purchase. I have run the Generator frequently, in my case on Propane only. I can tell you that the generator responds perfectly every time I routinely "exercise " it. It responds to my household load , Whole house AC, Pool equipment and all. house hold appliances including electric Clothes Dryer, Oven, Stovetop, Dishwasher, Microwave, etc. etc.
It works great .
Incidentally the Harmonic distortion level of this unit creates a positive environment for all of my electronics including TV, Digital streaming, WiFi... you name it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Not Impressed
on October 19, 2022
Posted by: Snakeiis
from Ontario
So, I set up Gen. Missing bolt for battery. Found a bolt and installed. Filled with oil and started without load. Looked around a saw gas shooting out near propane hookup and cooling fan was sucking it in and spraying all over Gen. Shut down and traced back under air filter. Removed lower housing for air filter and found one of the bolts loose too. The fuel shut off pushed out of the housing also when we tried to troubleshoot and lost more gas. Found one of the fuel lines cracked at clamp. I replaced the line. Running ok.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, October 20, 2022
We are sorry to hear about the issues you experienced with a new product. We will contact you shortly to learn more about the issues to share with our quality and engineering team.
Written by a customer while visiting westinghouse.com
Customer Rating
1
Nothing But Problems
on July 29, 2023
Posted by: Chicho12
from Hooper, UT
We bought this generator to run a food truck. It starts great, but turns off on its own every 5-20 minutes. We have done all of the troubleshooting and nothing helps. It is very frustrating. Also, it is very loud. The power is great, but that doesn't help much if it won't stay running.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, August 1, 2023
Hello, thank you for your purchase, we are deeply sorry to hear that you have not been able to keep the generator running! Please contact us at 1-855-944-3571 or support@wpowereq.com and we will be happy to help you with your generator! We look forward to hearing from you! Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
Westinghouse Wgen20000c
on January 14, 2024
Posted by: Thomas M 713
from Texas
Do not buy this generator!!!!! It’s brand new out of the box trying to do first start up and won’t start . I spent a tun of money on this and you would think it would at least start by the 3rd attempt but nothing. Very disappointed and feel like I’ve been robbed money.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 16, 2024
Hello,
We're truly sorry to hear about the challenges you've faced with your generator. Thank you for taking the time to share your feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our products. We appreciate your patience and look forward to resolving this matter to your satisfaction. At your earliest convenience, please contact us at support@wpowereq.com or 1-855-944-3571, and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
We're truly sorry to hear about the challenges you've faced with your generator. Thank you for taking the time to share your feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our products. We appreciate your patience and look forward to resolving this matter to your satisfaction. At your earliest convenience, please contact us at support@wpowereq.com or 1-855-944-3571, and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com