Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,187 Reviews)
Rating breakdown 2,187 reviews
5 Stars
1,775
4 Stars
291
3 Stars
59
2 Stars
17
1 Star
45
95%of customers recommend this product.
(
1,939 out of
2,038)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
3
I am new to generators
on August 24, 2025
Posted by: tjconk
from Westfield, IN
Purchased June 3rd, 2025. Just now got around to hooking it up. Pre start check list was a little difficult. It was hard to access the battery terminals to hook up the battery cable. Also hard to add oil. I had to get a very long funnel and wasn't sure how much oil to put in. So I had to add a little and then check the dipstick multiple times. The dipstick is also difficult to access and re-insert. After pre-start check list, the generator started right up. However, when I connected it to my house electrical panel, the electricity did not come on. This may be an issue with the electrician who installed the service plug for my electric panel. I will be having him come out to check it out. If it turns out it was his mistake, I will rate this at a 3.5. If it's an issue with the generator, then obviously my rating will go down.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 5, 2025
Hi, Thank you for sharing your detailed feedback. We’re glad to hear that your generator started up right away after the pre-start checks, though we understand the difficulty you experienced accessing the battery terminals and dipstick. We appreciate your patience during setup and your careful testing of the generator with your home electrical panel. If it turns out there’s any issue with the generator itself, our support team is here to help. Please don’t hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571, and we’ll assist you in resolving it. Your feedback helps us improve both our products and instructions for future customers. Thanks, Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Compact and portable
on August 24, 2025
Posted by: Brownhouse
from Austin, TX
Got a large propane tank ready when we need it- both portable and compact. Great product for the money!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Wgen14500tfl
on August 26, 2025
Posted by: Brian77008
from Houston, Texas
I bought this generator as a home back up generator and have it connected through my electric panel with a 50 amp breaker
I have a 3200 ft.² home with an additional garage apartment that is 600 ft.². This generator is able to run my whole house, including three air conditioners. I have a 4 ton, a 2 ton and a 1 ton. The 4 ton and 2 1/2 ton are for the house and I put soft starts on them. The 1 ton is for the garage apartment with no soft start.
I have used this generator during power outages, and it will start and run all three AC units as long as they do not start at the same time.
I’ve had no issues with the generator stopping during AC starts. I just hear it changing to a low tone as more load is put on it, but it has never stopped. I would recommend this generator for anyone looking for a home power back up.
I have a 3200 ft.² home with an additional garage apartment that is 600 ft.². This generator is able to run my whole house, including three air conditioners. I have a 4 ton, a 2 ton and a 1 ton. The 4 ton and 2 1/2 ton are for the house and I put soft starts on them. The 1 ton is for the garage apartment with no soft start.
I have used this generator during power outages, and it will start and run all three AC units as long as they do not start at the same time.
I’ve had no issues with the generator stopping during AC starts. I just hear it changing to a low tone as more load is put on it, but it has never stopped. I would recommend this generator for anyone looking for a home power back up.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Nice Generator but came with Leak
on August 26, 2025
Posted by: 12345324523
Generator is great and nice features but it came with a leak
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
WGEN14500/18000, initial review
on August 27, 2025
Posted by: Paulrg
from Tampa, Florida.
Only 3 stars at present until Westinghouse responds. And, no recommendation until Westinghouse responds.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Response from westinghouse.comBy eComm, September 5, 2025
Hi, Thank you for your detailed feedback. We’re glad to hear that the assembly and initial startup went smoothly and that the generator powered up as expected. We appreciate you sharing your observations about the battery access, dipstick placement, and engine stability, as well as your measurements of voltage and frequency. We understand your concerns regarding the waveform and output stability, and we want to make sure everything is functioning correctly. Our technical support team will review the details you provided and follow up with you directly to address your questions and help resolve any issues. Please expect a response soon, and in the meantime, if you’d like to reach us directly, you can contact us at support@wpowereq.com or 1-855-944-3571. Thanks, Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
3
Seems to be a good generator
on August 28, 2025
Posted by: Jgjjkb2121
from Terre Haute, IN
This seems to be a good generator and will run my entire home of 2049 sq ft
I would recommend this to a friend!
Response from westinghouse.comBy eComm, September 5, 2025
Hi, Thank you for your review! We’re glad to hear your generator is performing well and providing enough power to run your entire home. We look forward to hearing your updated feedback once you have the chance to put it to the test. That’s exactly the kind of reliable backup power we aim to deliver. If you ever have questions about operation or maintenance, please feel free to reach out to us at support@wpowereq.com or 1-855-944-3571, we’ll be happy to help. Thanks, Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Runs perfect
on August 28, 2025
Posted by: Bbrown417
from Duval,Fl
Just bought this and I’m so glad i did. The 14500 is enough to run my home A/C and several other outlets and lights. Including the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Bang for Buck
on August 28, 2025
Posted by: Provide46
from Richmond, va
Prep for hurricane season, no such thing as being too prepared. Easy to install wheel kit. Unit is sturdy and well built. Filled with supplied oil, hooked to propane tank and running in minutes. Would recommend this product.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com