Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,212 Reviews)
Rating breakdown 2,212 reviews
5 Stars
1,795
4 Stars
294
3 Stars
59
2 Stars
18
1 Star
46
95%of customers recommend this product.
(
1,957 out of
2,057)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
2
WGen12000DF
on November 20, 2022
Posted by: FireWarden36
from Westmoreland NH
Today 11/20/22 Eversource lines went down, this was the first time other than running generator and testing load on gasoline. I setup the LP tank that was just filled and started up the generator. It ran with a THD of roughly Less than 1% which 8s good. We had about 2,000 watts on continuous power use, however the refrigerator would start and cause a spike in THD from 60.4 Hz to + 60.8 which caused all my UPS systems to switch over. Once stabilized the UPS shut off. However about 2 hours into operation the engine idle down, Even though the low idle switch was off and caused severe power fluctuations. I immediately disconnect our 50 amp breaker but no change in engine speed. I checked the LP line and tank, no icing with about 80% of LP remaining. I then opened the fuel valve and the gasoline picked up engine speed a little bit the gas LP switch was still on LP, I switched to gasoline, no change, I then shut the LP tank off and the generator resumed full power. After the power outage ended 5 hours in I went back on line power, and disconnect the 50 amp generator breaker. With the fuel selector switch selected to gasoline I opened back up the LP tank which immediately choked the engine down. The is a severe problem with the fuel selector and LP service line in the generator. I need this fixed please ASAP as this is a life critical backup device.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, November 21, 2022
We are sorry to hear about the issue you are experiencing. If you contact the number in your manual or send an email with your contact information to WestinghouseVIP@wpowereq.com then we can have a tech assist you.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Completely Satisfied!
on November 19, 2022
Posted by: Theodor
from Mukilteo WA
The generator came in pristine condition, the instruction manual is well laid out and understandable and was easy to setup, totally satisfied!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great tool.
on November 17, 2022
Posted by: Kat 2020
from Michigan
I love the features. Remote start is a nice feature
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Solid unit
on November 16, 2022
Posted by: Redzonedogs
Nice unit. Very easy to start and use. Exactly what I needed
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powers my entire house
on November 16, 2022
Posted by: LaRocque005
from Acworth, NH
Item shipped quick, arrived just as described in excellent condition. Setup was simple with instructions and tools provided. Lift gate service was provided right to my door. I will certainly buy additional Westinghouse products in the future.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Generator not staring by remote or pulling string.
on November 16, 2022
Posted by: SoliderBoy4Life
from TX
The problem was my carburetor I had to taken apart and completely clean it out. After doing this it started up on the very first push of the remote button. A few people that I know had the same issue. Each of us did getthe generator by taken apart and cleaning the carburetor completely out.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Runs Smooth, Lots of Power
on November 15, 2022
Posted by: sandy60pdx
from Portland, Oregon
Very well protected in shipping and in perfect condition. Using propane only. It fired up very smooth and quickly. In a test, it had no problem running 8 circuits on our panel, including central AC. Have not used in an emergency, luckily, but I feel comfortable it's going to run like a champ.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love the remote start and gas/propane choice
on November 14, 2022
Posted by: daniell67
from Westminster, CO
Easy start and great versatility. Love the color and it's very easy to use altogether.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com