Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,187 Reviews)
Rating breakdown 2,187 reviews
5 Stars
1,775
4 Stars
291
3 Stars
59
2 Stars
17
1 Star
45
95%of customers recommend this product.
(
1,939 out of
2,038)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
1
Should be Zero Stars but I can't
on December 5, 2024
Posted by: TopSurface
from Milwaukee
I bought this beast to run my commercial floor grinding and epoxy business. The first 4 months it ran well. After that it would start up and whenever I put a load on the generator it would cut off. It's a pain to keep restarting the generator every 10 to 15 minutes because it keeps cutting off.
Thank you Westinghouse for making my life harder than it really is. I can run 2 generac generators nonstop with no issues.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 6, 2024
Hi,
Thank you for your feedback, and we're sorry to hear about the issues you've encountered. This isn't the experience we aim to provide to our customers. We'd like to help resolve this for you. Please reach out to us at westinghousevip@wpowereq.com so our team can assist you further.
Thanks,
Sydney, Westinghouse
Thank you for your feedback, and we're sorry to hear about the issues you've encountered. This isn't the experience we aim to provide to our customers. We'd like to help resolve this for you. Please reach out to us at westinghousevip@wpowereq.com so our team can assist you further.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
3
LOUD, no oil indicator
on July 14, 2020
Posted by: golfnut
from Milpitas, CA
Bought this based on all the positive reviews. Just had it installed and everything seems ok. Trying to figure out how much oil was needed was a bit of challenge. There's no low oil indicator, only a dipstick which is bright yellow and difficult to see the actual oil level. Just hope it works when it's needed.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
good built unit
on February 10, 2022
Posted by: bill jr
from va.
seems well built have not used it yet will add when I have used
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Don't know yet. Haven't had to use it. Not very ha
on October 4, 2022
Posted by: Bertie
from Hilton Head Island South Carolina
Although I purchased it on July 1st 2021 I did not pick it up until July 21st 2021. They did not have it in the store and had to order it. It's sat in a box for over a year until the hurricane was probably coming this way. That's when I realized that did carburetor was not working. I've tried everything I was instructed to do and I still cannot get it to work off gasoline so that's why I am asking to have a new carburetor sent to me. It will only work off propane thank God Ian did not come this way because I could not have afforded that much propane
Response from westinghouse.comBy Customer Care, November 8, 2022
Thank you for your review. Please know that we are available to assist you with any questions or concerns you may have
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome machine
on January 15, 2020
Posted by: Rockgod
I bought this and I’m so happy I did because it’s capable of running my whole house plus with no problems during these California outages we no longer have to worry about food being spoiled in the house not being able to run as normal Westinghouse was the highest rated that’s why I waited for these to come back in stock.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Large and powerful
on August 29, 2020
Posted by: Anonymous
from Chesapeake VA.
Set up was very easy, nothing was damaged and all parts were included. You have to fill oil, which was provided. the first time starting was with gas and it started with no issues. I used propane and the engine sounded a little strange, there may be some setting that need to be adjusted or the regulator may need to be broken in. The unit is large but is easy to move with 5 gal of gas in the tank. I gave it 4 stars because of the sound it made with propane.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen12000DF: Has features not in description
on November 6, 2020
Posted by: JohnC
from Wilsonville, AL
I bought this generator for home use when the power goes out. I replaced an extended life generator from another brand that finally died during the power outage we just had here in AL. I shopped for several days to find an extended life dual fuel generator with a pressurized oil lubrication system and filter. I could not locate one and finally decided to purchase this generator for its features, less than 5% THD, and run time. Nowhere in the description for this generator, nor in any of the photos, does it indicate that this generator has pressurized oil lubrication. When it arrived yesterday we were amazed and absolutely thrilled that it has this feature. If this is emphasized in the advertisements and description Westinghouse would probably sell a lot more of these generators. We prepped it and then started it inside a metal storage building. Yes we know that we should have been outside. We were surprised and impressed that it was so quiet that we could actually talk to each other beside the generator in a metal building. We were impressed that the muffler was so large. Really happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator meets advertised quality and performance
on December 4, 2020
Posted by: Mike Z
from 456 Roland-Durand, Rosemère
Perfect for my needs. I love it, next time I'll buy one for my daughter.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com