Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,187 Reviews)
Rating breakdown 2,187 reviews
5 Stars
1,775
4 Stars
291
3 Stars
59
2 Stars
17
1 Star
45
95%of customers recommend this product.
(
1,939 out of
2,038)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
1
Broke generator
on July 9, 2024
Posted by: Gina2024
from Hardin Texas
I bought this due to living in Texas with Hurricane season coming. Hurricane in the Gulf and I went to set it up and it wouldn't work. I called service department they were great. Missing fuse would be mailing in 5-7 days. I said since you sold me an expensive broke generator shouldn't you overnight the part. Their reply 5-7 days. So here a sit after hurricane with no electricity and a defective generator in my garage.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 15, 2024
Hi,
We sincerely apologize for any inconvenience this has caused you. Thank you for bringing this to our attention, as it helps us identify areas to improve our products and services. Should you have any questions or concerns, please don't hesitate to reach out to us at westinghousevip@wpowereq.com and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
We sincerely apologize for any inconvenience this has caused you. Thank you for bringing this to our attention, as it helps us identify areas to improve our products and services. Should you have any questions or concerns, please don't hesitate to reach out to us at westinghousevip@wpowereq.com and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Bad and Good
on June 15, 2020
Posted by: bbob
from Miami FL
This is a plus/minus review. On the plus side, the generator pulls like a mule. It powers a 4 ton AC, freezer/fridge combo and a dozen LED lights without a problem. That is impressive. All on propane, which is the weaker of the two fuel options. On the minus side, I don't think the Westinghouse engineers ever took one of these gens out of the box and tried to start it. In no particular oder, the battery per factory hook up is backwards (see photo where I reversed Positive and Negative leads), the wheel placement interferes with the 220v plug (the wheel placement places way too much stain on the plug), the fuel selector is anything but straightforward, it is unclear from the quickstart manual about how much oil to put in. And my battery lost a cell during shipment. Westinghouse Support told me to go to a local auto parts store to get it replaced.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
GREAT FEATURES,GOOD QUALITY
on August 8, 2020
Posted by: GIBBY56
from FORT WHITE ,FLORIDA
THIS IS MY 2ND WESTINGHOUSE GENERATOR.BOUGT IT TO POWER A 2ND HOUSE. ALWAYS OWNED GENERAC GENERATORS. I AM GLAD I GAVE WESTINGHOUSE A TRY.VERY HAPPY WITH THE PRODUCT,GOOD QUALITY,GOOD FEATURES
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Well Built
on August 5, 2021
Posted by: Maccabee
from Sonora, Texa
After our loss of power generation due to extended freezing weather in February 2021, I knew I was going to buy a solution. It took a couple of months to evaluate needs and choices, then another month to compare retail prices and availability. I was happy to find this U.S.-engineered Westinghouse packed with features and exactly what I need.
An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver.
I am very happy with it.
An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver.
I am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
I bought this one and I was very impressed 👌.
on July 29, 2024
Posted by: Chappy Chap
from Wharton tx
I bought this to run my whole house and it gets the job done ✔️ so happy.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Won't start
on October 7, 2024
Posted by: Pnut
from Cape Coral FL
I bought this a few months back , just took it out of the box... ready for miltin... but the generator wont start.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 8, 2024
Hi,
We’re truly sorry to hear about the difficulties you're experiencing with starting your unit, and we completely understand how frustrating this situation must be. Rest assured, we are committed to ensuring your unit operates smoothly and meets your expectations. If you haven’t already, please contact us at westinghousevip@wpowereq.com, and we’ll work quickly to resolve this for you.
Thanks,
Sydney, Westinghouse
We’re truly sorry to hear about the difficulties you're experiencing with starting your unit, and we completely understand how frustrating this situation must be. Rest assured, we are committed to ensuring your unit operates smoothly and meets your expectations. If you haven’t already, please contact us at westinghousevip@wpowereq.com, and we’ll work quickly to resolve this for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy Start. Quiet, low harmonic Distortion
on July 29, 2021
Posted by: golf guy
from Stuart, FL
I bought this unit a month ago. Semi Truck delivery to my home a very pleasant and helpful driver unloaded this unit from his truck with a motorized fork lift/dolly. He delivered it into my garage. Unpacking an extremely well packaged and protected item like my generator was a bit of a challenge however the effort was well worth revealing a fabulous new Westinghouse generator in perfect condition.
I went through the stop procedures, minimal, plugged it into my home system and with a touch of a button was generating Low Sine 240 volts to power my entire house including my whole house AC. Only run on propane so far hate to put gas into it yet :=). Works great low noise level 74 Db especially compared to my replaced Honda EB 11000. Thank you Westinghouse.
I went through the stop procedures, minimal, plugged it into my home system and with a touch of a button was generating Low Sine 240 volts to power my entire house including my whole house AC. Only run on propane so far hate to put gas into it yet :=). Works great low noise level 74 Db especially compared to my replaced Honda EB 11000. Thank you Westinghouse.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerhouse
on August 18, 2021
Posted by: SirWalt
from Houston, Texas
I set this generator up to run my house. Plugged it directly to the breaker box from the 50amp plug. It worked flawlessly. Only had a bit of a drag on it when the a/c kicked on (as expected). Carried the load easily on propane. It is pretty quiet for a generator this size. I couldn’t be more happy.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com