Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,187 Reviews)
Rating breakdown 2,187 reviews
5 Stars
1,775
4 Stars
291
3 Stars
59
2 Stars
17
1 Star
45
95%of customers recommend this product.
(
1,939 out of
2,038)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
1
Still Disappointed
on July 3, 2022
Posted by: Scudrunner
from Dallas
It's asking me to do a review for each of my warranty registrations, so this is my second one. As I mentioned previously, two new 20,000 Watt generators arrived without the washers for the axels, or the trickle chargers necessary to keep the battery ready to go during a power failure. I let the washers slide and just went to the hardware store, but the chargers are a different matter. There is no pull rope on these big units. No battery, no start. What's worse is that we've cranked them so they can run for the 5 hour break in period as you're not supposed to exceed 50% of the load during that time and we wanted them to be ready for a real power failure. Unfortunately we're experiencing random shutdowns. It can be restarted after about 30 seconds or so, but I'm wondering if the auto choke is kicking in and choking the engine. Whatever the case, this is not acceptable for units that are for emergency use.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
5
The Beast I was looking for
on December 27, 2024
Posted by: Hurricane Eater
from Fishhawk, Florida
The quality build on this item is top notch and was packed to perfection. Not a scratch on the unit! I’m retiring my little Briggs Q6500. This will run my entire house including 4 and 3 ton ACs with soft start. I will post a follow up review once everything is connected.
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen12000DF Portable Electric Generator
on August 3, 2021
Posted by: Sozo
from Lafayette, LA
I bought this generator and it was delivered 6 weeks later. Just received it today, 8-3-21. The delivery Co. was very good, no apparent damages after checking carefully and the delivery Co. helped me move it into my shop. The quality of this generator is excellent! I like that this one produces adequate clean electricty at <5% THD. Its purpose is to power up some of my house lights and appliances and a submersible water well. After researching, I find the price is very reasonable. I will break-in the generator this coming weekend as the manual directs. It has a battery start (no pull rope), remote control & idle speed control when power is not required. I have a 100 gal. propane tank that will last about 2-3 continuous days before I must refill and/or I can then use 20# propane bottles or gasoline if needed for a longer period of time. It is saved in my air conditioned shop until I wheel it out for use. In my opinion, propane is the best cleanest and most trouble free fuel. When determining how many watts you need, be sure to stay at or below 80% of the rated watts and be sure to reduce the wattage rating also by 4% if used during 100F weather.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Solidly built unit
on February 11, 2021
Posted by: Michael2750
from Daytona Beach Fl.
I bought this generator mid-way through 2020 but was not able to really check it out and write a review until now.. Let me explain I work in emergency preparedness for a large utility and do to the pandemic and multiple storms in 2020, I had to put my new generator on the back burn. I will say that I researched many other units and waited @ 6months for this one to become available. I could not be more pleased wit the quality of the unit and the solid design. Hopefully I will not have the need to use it anytime soon but have great piece of mind that my wife will not be in the dark should we we affected by a storm and I am away working to help restore power for others.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Generator keeps turning off by itself
on January 21, 2024
Posted by: Andorinha
from New Milford ct
I bought it 3 months ago and so far I’m not happy with it.. it’s keeping turning off by itself !!!
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 23, 2024
Hello, thank you for your purchase, we are genuinely sorry to hear about your experience. We understand the frustration of purchasing a product and then having issues within the first couple months. I have passed your feedback to our quality control team to ensure that we are providing the best products we can. Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right!
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
THE ONLY GENERATOR YOU WILL EVER NEED
on September 17, 2021
Posted by: JACKOFALL
from FLORIDA
THE BEAST IS WHAT THIS IS. ALL 432 LB'S OF HER. AFTER ATTACHING THE WHEELS AND MANEUVERING THIS THING OFF THE CRATE, IT WAS AN EASY PROCESS TO GET THE BEAST READY FOR FUTURE POWER GRID FAILURES. BOLTED ON THE LIFT BAR, FILLED THE CRANKCASE WITH THE 1.6L OF SUPPLIED OIL, CONNECTED THE BATTERY TERMINALS, ADDED SOME GAS, PAIRED THE REMOTE START FOB. THE BEAST STARTED ON THE SECOND TRY AND RAN WELL. I WILL ADD AS I READ QUESTIONS/ANSWERS ONLINE ABOUT THIS UNIT, I SAW NEW OWNERS SAY THAT AN OIL FILTER WAS NOT DESIGNED ON THIS TWIN MOTOR. I FOUND THE FILTER LOCATED FORWARD FROM THE MUFFLER ON THAT SIDE, LOWER SECTION OF THE MOTOR AN OIL FILTER RESIDES. THIS GENERATOR WILL GIVE MY FAMILY A GOOD SENSE OF SECURITY WHEN THE NEXT HURRICANE HIT MY AREA OF FLORIDA.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
WGEN12000DF REVIEW
on March 16, 2021
Posted by: Peter K
from Dallas, Tx
Overall this is a solid product with a lot of features that the competitors do not provide. There are a couple of things that Westinghouse can improve on this product. 1. Off the pallet, after installing the wheels, the wheels should be touching the ground so you can roll the generator off the pallet. This is very heavy (352lb). With the wheels not touching the ground, it took 3 adults to lift if up and move it off the pallet. 2. The dip stick is in a very awkward location. Plus, it is very hard to pull it off and good luck in trying to push it back in.
other than that, it is a great product with lots of functions.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Won't stay running
on August 21, 2021
Posted by: Tim Singleton
from Suffolk County, NY
Generator will not stay running. It starts and runs for 3 - 5 seconds and shuts off.
Would not recommend this generator.
Would not recommend this generator.
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com