Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,212 Reviews)
Rating breakdown 2,212 reviews
5 Stars
1,795
4 Stars
294
3 Stars
59
2 Stars
18
1 Star
46
95%of customers recommend this product.
(
1,957 out of
2,057)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
5
Easy to use
on September 26, 2023
Posted by: KG128
from South Carolina
We purchased this a few weeks ago and love the output! Starts right up and having the fuel fuel is great. Easy to toggle between both fuel sources as well
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great as a backup generator for a big house
on September 23, 2023
Posted by: happybob53
from New Hampshire
This generator was purchased to feed the geothermal heating system of the house with a 5 Ton compressor during power outages in the Northeast winter. During testing, the inrush current was too high, so a soft start device was installed. Now the generator works like a charm with no hiccups when the compressor kicks in. Starts on either fuel from the first crank. Has enough power to supply the essential load of the house through the 50A cable with interlock.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powers almost everything
on September 23, 2023
Posted by: Anonymous
from NW Oregon
I had to wait a long time to find one of these in stock, but eventually received one a week ago. The (large) box was placed in my garage by the delivery company. Assembly was easy sitting on it's wooden pallet. Getting it off the pallet is a different proposition. Be sure that you appreciate how heavy 600lbs really is. You need something capable of lifting that. At the limit, four reasonably strong men could probably take a corner each and lift it while someone pulled the pallet out from beneath it. I used the front loader on my tractor with the bucket removed. The weight is the only negative so far, but I knew that when I bought it. On the topic of weight, I would be very reluctant to try to move this down any sort of hill/slope by hand.
I initially put just over a gallon of gas in the tank. It wasn't enough. Given the size of the tank, I wasn't surprised. Added 5 gallons more, and it started with no problem.
Is it noisy? Well, any generator that runs at 3600 RPM is going to be noisy, but I have a 6kw generator that I have been using to power essential items, such as freezer, water pump, family room lights, microwave, kettle etc. This is, subjectively, no noisier. It is obviously a different sound, twin cylinder vs single, large cooling fan etc. But placed in the same location where I used the old generator, with the doors closed, it is practically inaudible, as was it's predecessor.
Adding a second socket to power the rest of the circuits I was able to power the entire house and run different appliances, water heater, etc. I also tried out the AC, which fired up ok. I don't dare switch it into heat-pump mode though, it has twin 20kw heat strips, and my thermostat is a little too liberal with their use, and there is no way to disable them.
One comment on using the less expensive 50A plastic covered cables. I tried them out in 65°F weather, and even at that temperature, they are very stiff. Mine also have right angled plugs rather than straight which makes plugging them into the generator difficult unless you do it right. The wheel gets in the way if you try to plug in directly. The trick is to lay the cable behind the wheel and plug in the front/leftmost first, then lay the next on top of that and plug in the second. It's easy this way (see the attached photo). Alternatively, pay a lot more for rubber covered cables and/or find cables with straight plugs rather than right angled. It's also worth noting that the plastic covered cables become MUCH more flexible when they are warm, so you might consider storing them indoors rather than next to the generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great purchase
on September 23, 2023
Posted by: TeeBone74
from Detroit, MI
Purchased as home back up, delivered right on time and was easy to put together. Highly rated and should be more than enough for what I need.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Not impressed
on September 21, 2023
Posted by: mick dundee
from ontario , canada
battery was dead on first use and would not take a charge
the 240V plug on generator came undone and I couldn't plug into it
generator vibrated and bolts were falling out of generator
the 240V plug on generator came undone and I couldn't plug into it
generator vibrated and bolts were falling out of generator
positive is its clean power to run some electronics that I couldn't on other generators
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, September 22, 2023
Hello, thank you for your purchase, we are deeply sorry to hear about your experience with the WGen12000DF! Thank you for sharing your feedback, I have passed it along to our quality control team and product development team to ensure that this does not happen again! Please reach out to us at 1-855-944-3571 or support@wpowereq.com and make things right for you! Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Not Happy
on September 21, 2023
Posted by: Dickt
from Sheboygan Falls, Wisconsin
Dual fuel generator but won’t run on propane. Runs great on gas b
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, September 21, 2023
Hello, thank you for your purchase, we are deeply sorry to hear about your experience! Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will assist you in getting the generator to run on gas. Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
3
Starting Problems
on September 20, 2023
Posted by: aryscott
from warren, NJ
I bought it a year ago, I only used it 4 times for around 30 to 40 minutes, 5 months ago the battery was completely discharged, 2 days ago it happened again, I charged the battery but the motor tries to start and stops, I can't make it start, I've already checked everything, oil, battery, gasoline, connections, everything the manual advised me to do. I'm going to try technical support through the Westinghouse website, because it's impossible to reach anyone by phone.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Sydney, Customer Care, September 21, 2023
Hi,
We sincerely apologize for the issues you are encountering with your unit. We understand how frustrating this must be and we are committed to assisting you in resolving this promptly. At your earliest convenience, please email us at westinghousevip@wpowereq.com and we'd be happy to escalate your case for you.
Thank you,
Sydney, Westinghouse
We sincerely apologize for the issues you are encountering with your unit. We understand how frustrating this must be and we are committed to assisting you in resolving this promptly. At your earliest convenience, please email us at westinghousevip@wpowereq.com and we'd be happy to escalate your case for you.
Thank you,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Runs smooth!
on September 20, 2023
Posted by: DJDM
from Georgia
This has been the smoothest running generator. Love it so far.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com