Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,257 Reviews)
Rating breakdown 2,257 reviews
5 Stars
1,828
4 Stars
305
3 Stars
60
2 Stars
18
1 Star
46
95%of customers recommend this product.
(
1,990 out of
2,091)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
4
Works great,but than won't run off gas after 13hrs
on January 14, 2024
Posted by: MikeMinOly
from Olympia Wa
Bought 25 months ago. Works great other than won't run off gas after 13 hrs of use. Always service and run in the fall to ensure proper operation. Always use ethanol free fuel with stabilizer and run out of fuel in carb before storage.
Written by a customer while visiting westinghouse.com
Customer Rating
1
Westinghouse Wgen20000c
on January 14, 2024
Posted by: Thomas M 713
from Texas
Do not buy this generator!!!!! It’s brand new out of the box trying to do first start up and won’t start . I spent a tun of money on this and you would think it would at least start by the 3rd attempt but nothing. Very disappointed and feel like I’ve been robbed money.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 16, 2024
Hello,
We're truly sorry to hear about the challenges you've faced with your generator. Thank you for taking the time to share your feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our products. We appreciate your patience and look forward to resolving this matter to your satisfaction. At your earliest convenience, please contact us at support@wpowereq.com or 1-855-944-3571, and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
We're truly sorry to hear about the challenges you've faced with your generator. Thank you for taking the time to share your feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our products. We appreciate your patience and look forward to resolving this matter to your satisfaction. At your earliest convenience, please contact us at support@wpowereq.com or 1-855-944-3571, and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great portable for whole house power
on January 13, 2024
Posted by: dssystem
from Pa
With our unreliable power grid, I'm glad I got this to replace our aging 8000 watt generator. Should be able to run the whole house off this one.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on January 12, 2024
Posted by: LazyD
from Mena, Arkansas
Just got this set up and haven't used it yet, but am very pleased with the features on it. Especially the ease of starting and the remote start ability.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse generator
on January 11, 2024
Posted by: CurtisP
from Philadelphia Mississippi
I bought it for power lose situations. Ain't used it yet but it shipped quick and was easy to put together. Hooked propane up and it fired right up!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
so far so good
on January 11, 2024
Posted by: jimbo11
from Alabama
After review of past recommendations, I bought this machine to power our house during any power outages. I pulled the plug on the house and this machine powered the entire house including 2 refrigerators, multiple overhead fans, and 3 computers. So far, so good. Thanks.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent features and extremely powerful
on January 11, 2024
Posted by: State
I was looking for a gasoline powered generator that had enough power to run my whole house as I do not have access to natural gas where I live.I was pleased to find out that the initial setup was a breeze and when it started on the first try I was very pleased, for a huge generator I was quite pleased that it was actually quieter than the General I had at my previous residence.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Been to the shop twice.
on January 11, 2024
Posted by: Chrislong77
from Houston, TX
I bought this after the winter storm in 2021. First time I used it it worked great and used it for 3 hours. The next time I used it it wouldn’t start so I took it to the shop and they got it fixed. Third time I used it everything was great. The fourth time it was hard to start and when it did start it backfired and died. I tried to start it again and it was making a loud knocking noise so I turned it off. Now I’m trying to get it fixed under warranty and no one will return my call. Please do not buy this thing. They don’t want to do anything under warranty.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 11, 2024
Hi Chris, thank you for your review, we are deeply sorry to hear about your experience with both the unit and our customer care team. I have passed your feedback along to our quality control team and head of customer service to ensure that we are providing the best products and customer experience. Please reach out to us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need!
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com