Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,257 Reviews)
Rating breakdown 2,257 reviews
5 Stars
1,828
4 Stars
305
3 Stars
60
2 Stars
18
1 Star
46
95%of customers recommend this product.
(
1,990 out of
2,091)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
3
Hidden disappointments
on June 20, 2024
Posted by: Mr.Robi
Carbon monoxide sensor renders the unit almost unusable. Any running engine will emit carbon monoxide. As soon as the sensor recognizes any amount within inches of the unit, your out of business. Mandatory disablement.
Totally absurd that the fuel system cannot be drained. I would really like to know why Westinghouse would intentionally ignore such an important factor.
The unit was designed to accept a convenient trickle charge, but for some reason, there is no explanation of how to use it.
The overall unit has a lot of fantastic engineering design, but lacks on a few of the obvious.
Totally absurd that the fuel system cannot be drained. I would really like to know why Westinghouse would intentionally ignore such an important factor.
The unit was designed to accept a convenient trickle charge, but for some reason, there is no explanation of how to use it.
The overall unit has a lot of fantastic engineering design, but lacks on a few of the obvious.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, June 20, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our product development team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Piston & Rungs
on June 19, 2024
Posted by: Help Anita
from Canada
Anyone know where I can purchase piston and ring set for my WGen12000DF dual fuel generator
Response from westinghouse.comBy eComm, June 20, 2024
Hello, please contact us at 1-855-944-3571 or support@wpowereq.com and we will be happy to help!
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on June 19, 2024
Posted by: Cgoranch
Great generator really like all the features, so far so good
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great emergency backup generator.
on June 19, 2024
Posted by: Since2010
from SWLA
The item was packaged very well. No chance the delivery personnel can damage it unless they drop it from the floor of the box truck. Simple instructions to follow on unpacking and set up before initial start. The item is a beast, very well made, and it started right up on the first go. Tested the outlets with multi meter on both Gas and Propane fuel. I haven’t plugged it in to my house inlet to put actual home loads on it but so far so good.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Frustrated
on June 18, 2024
Posted by: Granite Rock
from Washington
Continues to trip even when holding a light load. I can't even run a drill.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, June 19, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on June 18, 2024
Posted by: Anonymous
from South Texas
I bought this generator and it's a beast. I'm powering a lunch tent with refrigerator, microwave, and ac. Can't complain
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Large generator
on June 18, 2024
Posted by: Cuban Cafe
from Houston Tx
Brough the generator online and did not realize the size. It was a pleasant surprise to see the end results. Have not has time to use as of today. 06 18 2024
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Biggest portable on the market; two 50 amp outlets
on June 17, 2024
Posted by: Scott on the farm
from Montgomery, Tx
Bought to support two buildings in close proximity to each other but totally separate electrically, so two 50 amp plugs was key for me. Just to power essentials in each building in an emergency. Recieved within a week or so of ordering, inclusive lift gate service (important). I live on a farm so have equipment to move heavy loads. But most importantly I feel prepared in case of a prolonged outage. With all our animals, simply leaving for while isn't an option. Very happy with whomever thought this product design up; well played!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com