Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,311 Reviews)
Rating breakdown 2,311 reviews
5 Stars
1,874
4 Stars
309
3 Stars
62
2 Stars
18
1 Star
48
95%of customers recommend this product.
(
2,027 out of
2,129)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Dual Fuel Gas and Propane Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
1
2nd Chance Generator
on August 30, 2024
Posted by: Too much time
from Texas
I purchased my original generator April of 2022 it’s now Sept 2024. So far it has only worked 30 minutes. It’s been in the shop all that time. They finally decided to replace it with a new updated generator. Well ok that’s fine but I do not have confidence it is dependable. Time will tell. I had to purchase an additional generator and really don’t need it any more. The service people were great but it just takes too long to get anything done. Generators should work when needed I’ve spent way too much on this one and I don’t know if the new one has a warranty as I’m waiting for them to call me back do I can ask. I think I’ll just sell it and be done with this brand.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 6, 2024
Hello, thank you for letting us know about your experience, we are genuinely sorry that the product was not able to run, and we fully understand the return. I have passed your feedback to our quality control team to ensure that we are providing the best products possible. We hope you will consider us for your next power generation purchase but we understand that this has soured our reputation. If there is anything we can do to help please let us know at 1-855-944-3571 or support@wpowereq.com.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great!
on August 29, 2024
Posted by: Bees
from Houston
Product is perfectly priced, features & capacity for the utility
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
One wor
on August 28, 2024
Posted by: Emartinez5192
from Sunrise, FL
I upgraded form the wgen9500df and am a little on the fence on reviewing right now. I just received it a couple days ago and finally had my son come over to help me put it together. Ran the generator and seemed to run a little rough and I connected a lamp and it was dimming off/on. Will reach out to support and see how the support is. Will Update review once this is resolved. This is my second Westinghouse generator and had the wgen9500df since 2020 and has ran without a single hitch so am confident this will get resolved
Response from westinghouse.comBy eComm, August 29, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great weight
on August 28, 2024
Posted by: Oceansblue
from NH
I bought this before Christmas and had to use it three times. Ran great. Used the propane feature which I like the best!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator.very easy to set up and use.
on August 27, 2024
Posted by: Adley
from Pa
Just Bought this generator. Arrived within 10 days mostly assembled just added the oil which was provided started on second try and started using it to power my garage. It worked perfectly. Ran all my light receptacles air compressor with no problem much more quiet than expected. Would recommend this product
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Peace of Mind!
on August 27, 2024
Posted by: Customer in Houston
from Houston, Texas
I had to wait about a month for this generator to come back in stock, but it is exactly what I needed. It connects quite easily to my natural gas meter outside of my home. And during testing, I was able to very easily run the entire downstairs power load of my home, which includes a built in freezer and refrigerator, a wine chiller, and separate refrigerator in my garage, plus a gas range and electric oven, dishwasher, a 5-ton AC unit and all the lights!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Wgen20000c
on August 26, 2024
Posted by: GDW!
from Washington state
Very happy with the generator. I wish it came with a propane conversion kit
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen14500TFc
on August 25, 2024
Posted by: cdd832
from Houston, TX
I bought this unit shortly after Hurricane Beryl. In my area having a generator is no longer optional. This unit offers exactly what I need which is dependability, multiple options, and versatility. If gas or propane is scarce I can connect the unit to my natural gas provided by my utility company. It came with a natural gas hose and a key fob which was an added bonus. The construction of the product is solid and comes with wheels and a foldable handle that makes it easy to move the generator as needed. It's simple this unit provides the power and functionality I need to power my entire house in the event of a power outage. I would definitely recommend to my family and friends.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com