Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Average customer rating
4.9
(3,659 Reviews)
Rating breakdown 3,659 reviews
5 Stars
3,239
4 Stars
347
3 Stars
40
2 Stars
15
1 Star
18
97%of customers recommend this product.
(
3,330 out of
3,422)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Customer Rating
5
Easiest starting generator
on January 1, 2025
Posted by: Dawg Fan
from Auburn Washington
Push of a button start, easy to operate, lots of power, quiet operating sound
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Nice generator and Work as expected
on January 1, 2025
Posted by: ttbj
from Houston
I got it 1 month ago as a backup power source in case there is a power outage. Following instructions, it is easy to setup (just installation of wheels and feet) in ~15 min. Hooking up and connecting to our house gas line is also easy with correct adapter. Starting the machine with a simple pushing button, it works as expected. I just tried twice (each 30 min) when linking to my house electric panel with a kit, it can power my house (lights, microwave, refrigerator, etc). Happy with it. Waiting for the next power outage.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent Generator
on January 1, 2025
Posted by: ahayley
from Atlanta,GA
We were gifted this generator as a holiday gift. So easy to assemble, move, and start! I know this will come in handy for many years.
Written by a customer while visiting westinghouse.com
Customer Rating
2
Finnicky. Very finnicky.
on January 1, 2025
Posted by: DanaCraft
from West Virginia
It worked perfectly out of the box. Now, half a year later, the starter is very sticky and so will sometimes simply not turn over the engine. Also, if it is too cold, as in around 20° F, the small battery included with the generator is simply not strong enough to cold-start the generator whether the starter happens to be working or not, so we've had to jump it on several occasions using spare car batteries we had around.
Also, recently the generator has started to simply turn itself off while under minimal load with no warning, even with a full gas tan, full clean oil, and freshly cleaned air filter. The exhaust detector has been ruled out as well, as it is outside under shelter and the exhaust detection shutoff light was not blinking. I'm at a bit of a loss on that phenomenon.
Anyway, we've been using this generator with some regularity in addition to solar and wind. I would certainly prefer it to simply work as it is well maintained.
Also, recently the generator has started to simply turn itself off while under minimal load with no warning, even with a full gas tan, full clean oil, and freshly cleaned air filter. The exhaust detector has been ruled out as well, as it is outside under shelter and the exhaust detection shutoff light was not blinking. I'm at a bit of a loss on that phenomenon.
Anyway, we've been using this generator with some regularity in addition to solar and wind. I would certainly prefer it to simply work as it is well maintained.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 6, 2025
Hi,
Thank you for sharing your experience. We're glad it initially worked well, but we’re sorry to hear about the issues you've encountered. It sounds like you’ve taken excellent care of the generator, and we’d like to help resolve these concerns. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, so we can troubleshoot the starter, battery performance, and unexpected shutoffs further. Your feedback is important, and we’re committed to ensuring your generator operates reliably.
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience. We're glad it initially worked well, but we’re sorry to hear about the issues you've encountered. It sounds like you’ve taken excellent care of the generator, and we’d like to help resolve these concerns. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, so we can troubleshoot the starter, battery performance, and unexpected shutoffs further. Your feedback is important, and we’re committed to ensuring your generator operates reliably.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quality build; great features; great value
on January 1, 2025
Posted by: dang2025
from Renton, WA
I purchased this to replace a good-running portable generator that we've been using for emergency whole-home backup during a power outage. The old one had low hours, but we needed a more powerful generator to work with our well. Being tri-fuel, this generator makes it very convenient for us now that we can hook right up to our natural gas supply line at the house -- no more running to the gas station during a power outage. The build quality seems to be excellent.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Tri fuel generator
on January 1, 2025
Posted by: Bbrow
from Houston
I’ve own Westinghouse products before so I’ve decided to try this generator and hasn’t disappointed me yet.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse Generator house supply
on January 1, 2025
Posted by: Livingood
from Westlake, Louisiana
I bought the 9500TFC Generator to be back up power for my house. Easy setup can’t wait to use it. Product came with Quality features.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on December 31, 2024
Posted by: Mark403
from Murray ky
Bought last time power went out to run house almost ready to run got the natural gas style hopefully it’ll pay off next time power is out
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com