Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Average customer rating
4.9
(3,655 Reviews)
Rating breakdown 3,655 reviews
5 Stars
3,236
4 Stars
346
3 Stars
40
2 Stars
15
1 Star
18
97%of customers recommend this product.
(
3,327 out of
3,419)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Customer Rating
5
Westinghouse - WGen9500TFc
on December 2, 2024
Posted by: Carrie B.
from Black River, NY
I bought this generator the first part of November and the instructions were easy to use and get it all set up, I had no trouble at all. I am so very happy with my choice.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Finnicky. Very finnicky.
on January 1, 2025
Posted by: DanaCraft
from West Virginia
It worked perfectly out of the box. Now, half a year later, the starter is very sticky and so will sometimes simply not turn over the engine. Also, if it is too cold, as in around 20° F, the small battery included with the generator is simply not strong enough to cold-start the generator whether the starter happens to be working or not, so we've had to jump it on several occasions using spare car batteries we had around.
Also, recently the generator has started to simply turn itself off while under minimal load with no warning, even with a full gas tan, full clean oil, and freshly cleaned air filter. The exhaust detector has been ruled out as well, as it is outside under shelter and the exhaust detection shutoff light was not blinking. I'm at a bit of a loss on that phenomenon.
Anyway, we've been using this generator with some regularity in addition to solar and wind. I would certainly prefer it to simply work as it is well maintained.
Also, recently the generator has started to simply turn itself off while under minimal load with no warning, even with a full gas tan, full clean oil, and freshly cleaned air filter. The exhaust detector has been ruled out as well, as it is outside under shelter and the exhaust detection shutoff light was not blinking. I'm at a bit of a loss on that phenomenon.
Anyway, we've been using this generator with some regularity in addition to solar and wind. I would certainly prefer it to simply work as it is well maintained.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 6, 2025
Hi,
Thank you for sharing your experience. We're glad it initially worked well, but we’re sorry to hear about the issues you've encountered. It sounds like you’ve taken excellent care of the generator, and we’d like to help resolve these concerns. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, so we can troubleshoot the starter, battery performance, and unexpected shutoffs further. Your feedback is important, and we’re committed to ensuring your generator operates reliably.
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience. We're glad it initially worked well, but we’re sorry to hear about the issues you've encountered. It sounds like you’ve taken excellent care of the generator, and we’d like to help resolve these concerns. Please reach out to our support team at support@wpowereq.com or 1-855-944-3571, so we can troubleshoot the starter, battery performance, and unexpected shutoffs further. Your feedback is important, and we’re committed to ensuring your generator operates reliably.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Amazing Product!
on March 30, 2025
Posted by: cjs10
from Greenville, South Carolina
I bought this a couple months ago and love it! I would 100% recommend to anyone looking for a new generator!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great tri power generator
on April 29, 2025
Posted by: Cip3
from North Carolina
The unit is very powerful and easy to start. Able to run many circuits at one time.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features and value
on June 18, 2025
Posted by: LPJ72
from Floyds Knobs, IN
Just got it a week ago, but so far very easy to use and get hooked up. Based on other reviews, I read I think I got a really good deal on this one. It’s one of those things that I hope I never have an emergency where I have to use this, but I definitely want to be prepared and I think This will power my entire home when/if the time comes!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator for a emergency Tri fuel give you
on July 4, 2025
Posted by: Jesuscglz
from Houston tx
I just bought this generator for the storm coming this weekend and the Tri fuel feature it’s incredible the options if you ran out of gas you can get propane or natural gas connection because when storms or disasters happen it’s hard to get gas
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
EXCITED TO PURCHASE
on November 24, 2024
Posted by: Rexified
from Texas
Just received and based on other reviews I am excited for our future. After the Beryl debacle we couldn't even escape to a hotel as none had power. I ordered the Tri fuel and hopefully now prepared for any time of outage year round. This is highly recommended and the review sold me. Get it if you can!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
It's the best I have ever owned.
on December 12, 2025
Posted by: Skiparu
from Splendora Tx.
I bought this WGen 9500TFc EFI-Tri-Fuel last week and have not needed it yet. I am sure all will be great
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com