Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Average customer rating
4.9
(3,655 Reviews)
Rating breakdown 3,655 reviews
5 Stars
3,236
4 Stars
346
3 Stars
40
2 Stars
15
1 Star
18
97%of customers recommend this product.
(
3,327 out of
3,419)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable EFI Generator, Remote Electric Start, 50A Outlet - Black
Customer Rating
5
Checks all the boxes
on November 7, 2025
Posted by: mksputz
Early yet but seems like a solid unit with the must-have and nice-to-have features.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
great features
on November 10, 2025
Posted by: brenda68
from Cobleskill, NY
this generator is great for the money. Easy to move around,
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Has all the features needed for home use
on November 12, 2025
Posted by: bjcaustin
The generator has all you need for home use. Might as the smart switch for bad weather.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome fuel types and design and features
on November 14, 2025
Posted by: Hazy
from Massachusetts
Purchased recently awesome fuel option as an emergency back solution.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
So many options!
on November 14, 2025
Posted by: K27*
from Redding, CA
Just unboxed and super impressed so far. Looking forward to getting it up and running and trying it out for Home Backup
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Cannot recommend
on November 17, 2025
Posted by: Tim3
from california
I bought this tri-fuel generator because if purportedly runs on natural gas. Unfortunately, I cannot get mine to run on natural gas. It runs fine on propane, however. I called Westinghouse and they have not been helpful on this matter. For this reason I cannot recommend the generator and give it a one-star rating. Some further comments: 1. I could not find the key fob at first. I called Westinghouse and they told me that the key fob comes attached to the pull cord, and there it was. 2. The generator holds one liter of oi but comes empty. Upon receiving the generator I filled it up using the provided oil. The generator would not start. I called Westinghouse and they said the generator will not start of the oil is filled more than half way. There is nothing in the manual about this. I emptied half the oil and it started and ran fine on propane (but not natural gas). 3. The generator is very loud. 4. Westinghouse sends a free generator cover if you register your product and leave a review. I did this, received a confirmation email, but did not receive the cover. I contacted Westinghouse and they told me to register my generator. I told them I already had, but they ignored me and told me again to register my product. So this is my second registration and product review. I hope they send me the generation cover after two registrations and two product reviews.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, November 21, 2025
Hi,
Thank you for sharing your detailed feedback, and we're very sorry to hear about the issues you experienced with your generator. We'd like the opportunity make this right and get your generator up and running on natural gas. Please contact us at westinghousevip@wpowereq.com with your case number so we can escalate your case and get to the bottom of this for you. We also apologize for the confusion with the oil, key fob, and cover. If you provide your registration details, we will ensure your cover is sent as soon as possible. We appreciate your feedback and the opportunity to make this right.
Thanks,
Sydney, Westinghouse
Thank you for sharing your detailed feedback, and we're very sorry to hear about the issues you experienced with your generator. We'd like the opportunity make this right and get your generator up and running on natural gas. Please contact us at westinghousevip@wpowereq.com with your case number so we can escalate your case and get to the bottom of this for you. We also apologize for the confusion with the oil, key fob, and cover. If you provide your registration details, we will ensure your cover is sent as soon as possible. We appreciate your feedback and the opportunity to make this right.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
excellent product
on November 20, 2025
Posted by: Fthis
from Placerville, CA
the tri fuel feature is a great design for my need.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good choice for a portable generator
on November 30, 2025
Posted by: The Raven
from Escondido, CA
Easy to assemble. Considering the weight, it moves around nicely with the wheels. Tested it with propane. It took two or three times to start initially, but as soon as the air was purged from the system, it fired right up. This model has enough power to energize our whole house - minus the central air. When we tested it, there was no flickering, nor noticeable change in service in the house. We will be ready the next time we have a power outage. It's not the quietest, but it's not the noisiest out there either. That will not matter when the grid goes down.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com